feat: escalation matrix

[ssiyad]

No description provided.

[codecov]

Codecov Report

Patch coverage has no change and project coverage change: +0.43 🎉

Comparison is base (75e655f) 12.87% compared to head (414589a) 13.31%.

❗ Current head 414589a differs from pull request most recent head b828598. Consider uploading reports for the commit b828598 to get more accurate results

Additional details and impacted files

@@            Coverage Diff             @@
##             main    #1273      +/-   ##
==========================================
+ Coverage   12.87%   13.31%   +0.43%     
==========================================
  Files          52       53       +1     
  Lines        1848     1915      +67     
==========================================
+ Hits          238      255      +17     
- Misses       1610     1660      +50     

Impacted Files	Coverage Δ
helpdesk/__init__.py	100.00% <ø> (ø)
...hd_desk_account_request/hd_desk_account_request.py	0.00% <ø> (ø)
...k/doctype/hd_escalation_rule/hd_escalation_rule.py	0.00% <ø> (ø)
helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py	21.99% <ø> (-0.52%)	⬇️
...esk/doctype/hd_ticket_comment/hd_ticket_comment.py	0.00% <ø> (ø)
...k/doctype/hd_ticket_template/hd_ticket_template.py	0.00% <ø> (ø)
helpdesk/utils.py	39.13% <ø> (+39.13%)	⬆️

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