Merge pull request #15667 from MicrosoftDocs/main

Publish main to live, Tuesday 3:30PM PDT, 09/24

Teams/caller-id-policies.md

@@ -105,7 +105,7 @@ By default, the following caller ID settings are **turned off**.
 |Override the caller ID policy|Off|This setting allows users to override the settings in the policy that decide whether or not they display their number to the callee. By turning on this setting, users can choose whether to display their caller ID.</br></br>Your end users can set their caller ID to Anonymous by going to **Settings** > **Calls**, and then under **Caller ID**, select **Hide my phone number and profile information for all calls**. It takes a few minutes for this setting change to reflect on new calls.</br>|
 |Calling Party Name|(empty)|This setting sends a CNAM on outbound PSTN calls.|
 |Replace the caller ID with Users's number|User's number|This setting replaces a user's caller ID with another phone number. For example, you can change the user's caller ID from their phone number to a main phone number for your business or to a main phone number for the legal department. You can set the calling ID number to any Calling Plan, Operator Connect, or Direct Routing phone number assigned to a resource account used by an Auto attendant or a Call queue.|
-|Replace the caller ID with Anonymous|(empty)|This setting lets you block the outgoing caller ID from being sent on a user's outgoing PSTN calls. Turning on this setting blocks the outgoing caller's phone number from being displayed on the phone of a person being called and that call is displayed as coming from Anonymous. If the outbound caller ID is set to **Anonymous**, **Override the caller ID policy** will have no effect, and the caller ID will still show as Anonymous.|
+|Replace the caller ID with Anonymous|(empty)|This setting lets you block the outgoing caller ID from being sent on a user's outgoing PSTN calls. Turning on this setting blocks the outgoing caller's phone number from being displayed on the phone of a person being called and that call is displayed as coming from Anonymous. If Override the caller ID is On, then the user can toggle off the option to hide their caller ID in the Teams client.  |
 |Replace the caller ID with Resource account|(empty)|This setting lets you choose a resource account which is used to replace the caller ID of users.|
 
 You can configure caller ID policies by using the [Teams admin center](#use-the-teams-admin-center) or by using [PowerShell](#use-powershell).

Teams/direct-routing-configure.md

@@ -1,7 +1,7 @@
 ---
 title: "Configure Direct Routing"
 ms.reviewer: filippse
-ms.date: 10/09/2023
+ms.date: 09/24/2024
 ms.author: crowe
 author: CarolynRowe
 manager: pamgreen
@@ -27,21 +27,13 @@ ms.custom: seo-marvel-apr2020
 
 # Configure Direct Routing
 
-Direct Routing enables you to connect your on-premises telephony infrastructure to Microsoft Teams Phone. This article lists the high-level steps required for connecting a supported on-premises Session Border Controller (SBC) to Direct Routing, and how to configure Teams users to use Direct Routing to connect to the Public Switched Telephone Network (PSTN). This article links to associated articles for details.  
+Direct Routing lets you connect your on-premises telephony infrastructure to Microsoft Teams Phone. This article lists the high-level steps required to connect a supported on-premises Session Border Controller (SBC) to Direct Routing, and to configure Teams users to use Direct Routing to connect to the Public Switched Telephone Network (PSTN). This article links to associated articles for details.  
 
 For information about whether Direct Routing is the right solution for your organization, see [PSTN connectivity options](pstn-connectivity.md). For information about prerequisites and planning your deployment, see [Plan Direct Routing](direct-routing-plan.md).
 
 To complete the steps explained in this article, administrators need some familiarity with PowerShell cmdlets. For more information about using PowerShell, see [Set up your computer for Windows PowerShell](/SkypeForBusiness/set-up-your-computer-for-windows-powershell/set-up-your-computer-for-windows-powershell).
 
-Before you perform the steps in these articles, Microsoft recommends that you confirm that your SBC has already been configured as recommended by your SBC vendor:
-
-- [AudioCodes deployment documentation](https://www.audiocodes.com/solutions-products/products/products-for-microsoft-365/direct-routing-for-microsoft-teams)
-- [Oracle deployment documentation](https://www.oracle.com/communications/partner-microsoft/)
-- [Ribbon Communications deployment documentation](https://ribboncommunications.com/solutions/enterprise-solutions/microsoft-solutions/direct-routing-microsoft-teams-calling)
-- [TE-Systems (anynode) deployment documentation](https://www.anynode.de/anynode-and-microsoft-teams/)
-- [Metaswitch deployment documentation](https://www.metaswitch.com/products/core-network/perimeta-sbc)
-
-For a complete list of supported SBCs, see [Session Border Controllers certified for Direct Routing](direct-routing-border-controllers.md).
+Before you perform the steps in these articles, Microsoft recommends that you confirm that your SBC has already been configured as recommended by your SBC vendor. For a complete list of supported SBCs, see [Session Border Controllers certified for Direct Routing](direct-routing-border-controllers.md).
 
 To configure Teams Phone and enable users to use Direct Routing, follow these steps:
 
@@ -54,12 +46,10 @@ If you're configuring an SBC for multiple tenants, you'll also want to read [Con
 
 ## Support Boundaries
 
-Microsoft only supports Teams Phone with Direct Routing when used with certified devices. If there are issues, you must contact your SBC vendor's customer support first. If needed, the SBC vendor will escalate the issue to Microsoft through internal channels. Microsoft reserves the right to reject support cases where a noncertified device is connected to Teams Phone through Direct Routing. If Microsoft determines that a customer's Direct Routing issue is with a vendor's SBC device, the customer will need to re-engage the SBC vendor for support.
+Microsoft supports Teams Phone with Direct Routing only when used with certified devices. If there are issues, you must contact your SBC vendor's customer support first. If needed, the SBC vendor will escalate the issue to Microsoft through internal channels. Microsoft reserves the right to reject support cases where a noncertified device is connected to Teams Phone through Direct Routing. If Microsoft determines that a customer's Direct Routing issue is with a vendor's SBC device, the customer will need to re-engage the SBC vendor for support.
 
 ## Related topics
 
-[Plan your voice solution](cloud-voice-landing-page.md)
-
-[PSTN connectivity options](pstn-connectivity.md)
-
-[Plan Direct Routing](direct-routing-plan.md)
+- [Plan your voice solution](cloud-voice-landing-page.md)
+- [PSTN connectivity options](pstn-connectivity.md)
+- [Plan Direct Routing](direct-routing-plan.md)

Teams/set-up-calling-plans.md

@@ -4,7 +4,7 @@ author: CarolynRowe
 ms.author: crowe
 manager: pamgreen
 ms.reviewer: roykuntz, jastark
-ms.date: 10/02/2023
+ms.date: 09/24/2024
 ms.topic: article
 ms.assetid: 57893158-1acd-44ac-acaf-19f58264a9e0
 ms.tgt.pltfrm: cloud
@@ -28,23 +28,23 @@ ms.custom:
   - Calling Plans
   - LIL_Placement
   - seo-marvel-mar2020
-description: Learn to set up Calling Plans, including view plans available in your region, buy & assign licenses, get phone numbers, and add emergency addresses & locations.
+description: Learn how to set up Calling Plans, including how to buy & assign licenses, get phone numbers, and add emergency addresses & locations.
 ---
 # Set up Microsoft Calling Plans
 
 This article describes how to set up Microsoft Calling Plans with Teams Phone. This solution is the simplest option that connects Teams Phone to the Public Switched Telephone Network (PSTN) for external calling. With this option, **Microsoft acts as your PSTN carrier**.
 
-This article assumes that you already have Teams Phone licenses for your users, which is a requirement for purchasing Calling Plans. If you do not have a Teams Phone license, see [Set up Teams Phone](setting-up-your-phone-system.md).
+This article assumes that you already have Teams Phone licenses for your users, which is a requirement for purchasing Calling Plans. If you do not have a Teams Phone license, see [Set up Teams Phone](setting-up-your-phone-system.md) and [Microsoft Teams add-on licenses](./teams-add-on-licensing/microsoft-teams-add-on-licensing.md).
 
 For more information about all Microsoft Calling Plan options, see [Calling Plans for Teams](calling-plans-for-office-365.md).
 
 For more information about Teams Phone, see [What is Teams Phone](what-is-phone-system-in-office-365.md).
 
-## Step 1: Find out if Calling Plans are available in your country/region
+## Step 1: Find out if Calling Plans are available in your country
 
-Go to [Country and region availability for Audio Conferencing and Calling Plans](country-and-region-availability-for-audio-conferencing-and-calling-plans/country-and-region-availability-for-audio-conferencing-and-calling-plans.md) and select your country or region to get availability information about Calling Plans.
+Go to [Country and region availability for Audio Conferencing and Calling Plans](country-and-region-availability-for-audio-conferencing-and-calling-plans/country-and-region-availability-for-audio-conferencing-and-calling-plans.md) and select your country to get availability information about Calling Plans.
 
-If Calling Plans aren't available for your country or region, see [PSTN connectivity options](pstn-connectivity.md) for other available PSTN connectivity options.
+If Calling Plans aren't available in your country, see [PSTN connectivity options](pstn-connectivity.md) for other available PSTN connectivity options.
 
 ## Step 2: Buy and assign licenses
 
@@ -62,20 +62,20 @@ There are three ways to get new user numbers:
 
 - **Port your existing numbers.** You can port or transfer existing numbers from your current service provider or phone carrier to Microsoft 365. After you port your phone numbers to Teams, Microsoft will become your service provider and will bill you for those phone numbers. For more information, see [Transfer phone numbers to Teams](phone-number-calling-plans/transfer-phone-numbers-to-teams.md).
 
-- **Use a request form for new numbers.** Sometimes (depending on your country/region) you won't be able to get your new phone numbers using the Teams admin center, or you'll need specific phone numbers or area codes. If so, you'll need to download a form and send it back to us. For more information, see [Manage phone numbers for your organization](manage-phone-numbers-for-your-organization/manage-phone-numbers-for-your-organization.md).
+- **Use a request form for new numbers.** Sometimes (depending on your country) you won't be able to get your new phone numbers using the Teams admin center, or you'll need specific phone numbers or area codes. If so, you'll need to download a form and send it back to us. For more information, see [Manage phone numbers for your organization](manage-phone-numbers-for-your-organization/manage-phone-numbers-for-your-organization.md).
 
 
 ## Step 4: Add emergency addresses and locations for your organization
 <a name="bkmk_add_addresses"> </a>
 
-An emergency address must be associated with a phone number. When this association happens can vary among country and regions. For example, in the United States, you need to associate an emergency address when you assign the phone number to the user. In the United Kingdom, you need to associate an emergency address to the phone number when you're getting the phone numbers from Microsoft 365, or when transferring phone numbers from your current service provider.
+An emergency address must be associated with a phone number. When this association happens can vary among countries. For example, in the United States, you need to associate an emergency address when you assign the phone number to the user. In the United Kingdom, you need to associate an emergency address to the phone number when you're getting the phone numbers from Microsoft 365, or when transferring phone numbers from your current service provider.
 
 For information about emergency calling and managing emergency addresses, see [Manage emergency calling](what-are-emergency-locations-addresses-and-call-routing.md).
 
 ## Step 5: Assign an emergency address and a phone number to a user
 <a name="bkmk_add_addresses"> </a>
 
-You must assign a phone number and an emergency address to each of your users. The emergency address must be created before you can associate it with a phone number. For more information, see [Assign or change an emergency address](assign-change-emergency-location-user.md) and [Assign a phone number](assign-change-or-remove-a-phone-number-for-a-user.md).
+You must assign a phone number and an emergency address to each of your users. The emergency address must be created before you can associate it with a phone number. For more information, see [Manage emergency locations](assign-change-emergency-location-user.md) and [Manage phone numbers for users](assign-change-or-remove-a-phone-number-for-a-user.md).
 
 > [!TIP]
 > If you add more people to your business right before doing this step, it may take **several hours** for them to appear on the **Voice users** page.
@@ -101,14 +101,9 @@ The diagnostic performs a large range of verifications.
 
 ## Related articles
 
-[Transferring phone numbers common questions](./phone-number-calling-plans/port-order-overview.md)
-
-[Different kinds of phone numbers used for Calling Plans](different-kinds-of-phone-numbers-used-for-calling-plans.md)
-
-[Manage phone numbers for your organization](manage-phone-numbers-for-your-organization/manage-phone-numbers-for-your-organization.md)
-
-[Manage emergency calling](what-are-emergency-locations-addresses-and-call-routing.md)
-
-[Emergency calling terms and conditions](emergency-calling-terms-and-conditions.md)
-
-[Teams: Emergency Calling disclaimer label](https://download.microsoft.com/download/9/9/0/990e24c1-eb49-4b52-9306-dbd4c864ed91/emergency-calling-label-(en-us)-(v.1.0).zip)
+- [Transferring phone numbers common questions](./phone-number-calling-plans/port-order-overview.md)
+- [Different kinds of phone numbers used for Calling Plans](different-kinds-of-phone-numbers-used-for-calling-plans.md)
+- [Manage phone numbers for your organization](manage-phone-numbers-for-your-organization/manage-phone-numbers-for-your-organization.md)
+- [Manage emergency calling](what-are-emergency-locations-addresses-and-call-routing.md)
+- [Emergency calling terms and conditions](emergency-calling-terms-and-conditions.md)
+- [Teams: Emergency Calling disclaimer label](https://download.microsoft.com/download/9/9/0/990e24c1-eb49-4b52-9306-dbd4c864ed91/emergency-calling-label-(en-us)-(v.1.0).zip)