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Expand Up @@ -4,7 +4,7 @@ author: CarolynRowe
ms.author: crowe
manager: serdars
ms.reviewer: jastark, roykuntz
ms.date: 10/11/2023
ms.date: 09/24/2024
ms.topic: article
ms.tgt.pltfrm: cloud
ms.service: msteams
Expand Down Expand Up @@ -40,18 +40,20 @@ You can add emergency locations for your organization in the Microsoft Teams adm

To activate a phone number in Microsoft 365 in Belgium, France, Germany, Ireland, Netherlands, and Spain, the address set up in the emergency location must match the phone number's area code.

### Using the Microsoft Teams admin center
### Use the Microsoft Teams admin center

1. In the left navigation of the Microsoft Teams admin center, click **Locations** > **Emergency addresses**.
1. Click **Add**.
1. Enter a name and description for the location.
1. Select the country or region, and then enter the address.
1. If the address isn't found and you want to manually edit the address, turn on **Edit the address manually**.
1. Click **Save**.
To use the Teams admin center:

### Using PowerShell
1. In the left navigation of the Microsoft Teams admin center, select **Locations** > **Emergency addresses**.
2. Select **Add**.
3. Enter a name and description for the location.
4. Select the country or region, and then enter the address.
5. If the address isn't found, and you want to manually edit the address, turn on **Edit the address manually**.
6. Select **Save**.

See [New-CsOnlineLisCivicAddress](/powershell/module/teams/new-csonlineliscivicaddress).
### Use PowerShell

For information about using PowerShell, see [New-CsOnlineLisCivicAddress](/powershell/module/teams/new-csonlineliscivicaddress).

### Required information for Microsoft Calling Plans

Expand All @@ -74,84 +76,89 @@ In addition, some countries require additional information, as shown in the foll
| Street type | Italy |



## Change an emergency location

You can change emergency locations for your organization in the Microsoft Teams admin center or by using PowerShell.

You can only update the address information for an emergency location if the address hasn't been validated. If an address has already been validated and you need to change the address, you must delete the location and then create a new location with the correct address.

### Using the Microsoft Teams admin center
### Use the Microsoft Teams admin center

To use the Teams admin center:

1. In the left navigation of the Microsoft Teams admin center, click **Locations** > **Emergency addresses**.
2. In the list, select the location that you want to change, and then click **Edit**.
1. In the left navigation of the Microsoft Teams admin center, select **Locations** > **Emergency addresses**.
2. In the list, select the location that you want to change, and then select **Edit**.
3. Make the changes you want.
4. Click **Save**.
4. Select **Save**.

### Using PowerShell
### Use PowerShell

See [Set-CsOnlineLisCivicAddress](/powershell/module/teams/set-csonlineliscivicaddress).
For information about using PowerShell, see [Set-CsOnlineLisCivicAddress](/powershell/module/teams/set-csonlineliscivicaddress).

## Remove an emergency location

You can remove emergency locations for your organization in the Microsoft Teams admin center or by using PowerShell.

You can remove a location only if no users or phone numbers are assigned to it. If numbers or users are assigned to the location, you need to remove them first.

### Using the Microsoft Teams admin center
### Use the Microsoft Teams admin center

1. In the left navigation of the Microsoft Teams admin center, click **Locations** > **Emergency addresses**.
2. In the list, select the location that you want to remove, and then click **Delete**.
To use the Teams admin center:

### Using PowerShell
1. In the left navigation of the Microsoft Teams admin center, select **Locations** > **Emergency addresses**.
2. In the list, select the location that you want to remove, and then select **Delete**.

See [Remove-CsOnlineLisCivicAddress](/powershell/module/teams/remove-csonlineliscivicaddress).
### Use PowerShell

For information about using PowerShell, see [Remove-CsOnlineLisCivicAddress](/powershell/module/teams/remove-csonlineliscivicaddress).

## Assign an emergency location

You can assign emergency locations for your organization in the Microsoft Teams admin center or by using PowerShell.

To assign an emergency location, be sure the location, users, and phone numbers are all in the same country/region.
To assign an emergency location, be sure the location, users, and phone numbers are all in the same country.

### Use the Microsoft Teams admin center

### Using the Microsoft Teams admin center
How you assign an emergency location in the Teams admin center differs depending on the PSTN connectivity option, as described in the following subsections:

#### Calling Plans, Operator Connect, Teams Phone Mobile

1. In the left navigation of the Microsoft Teams admin center, click **Voice** > **Phone numbers**.
1. In the left navigation of the Microsoft Teams admin center, select **Voice** > **Phone numbers**.

1. On the **Phone numbers** page, click the **Numbers** tab, select a user number in the list, and then click **Edit**.
2. On the **Phone numbers** page, select the **Numbers** tab, select a user number in the list, and then select **Edit**.

1. On the **Edit** pane, under **Emergency location**, do one of the following:
3. On the **Edit** pane, under **Emergency location**, do one of the following:

- To assign an emergency location, search for, and select an emergency location. For information on assigning places, see [Add places to emergency locations](add-change-remove-emergency-location-organization.md).
- To assign an emergency location, search for and select an emergency location. For information about assigning places, see [Add places to emergency locations](add-change-remove-emergency-location-organization.md).

- To change the emergency location that's already assigned to the user, click **X** to remove the existing location, and then search for and select the location you want to assign.
- To change an emergency location that's already assigned to a user, select **X** to remove the existing location, and then search for and select the location you want to assign.

1. Depending on whether you want to send an email to the user with their phone number information, turn off or turn on **Email user with telephone number information**. By default, this setting is **On**.
4. To send an email to the user with their phone number information, turn on **Email user with telephone number information**. (By default, this setting is **On**.)

1. Click **Apply**.
5. Select **Apply**.

#### Direct Routing

For Direct Routing users, you can assign a Direct Routing phone number and then optionally an emergency location.

1. In the left navigation of the Microsoft Teams admin center, click **Users** > **Manage Users**.
1. In the left navigation of the Microsoft Teams admin center, select **Users** > **Manage Users**.

1. On the **Manage users** page, select the user you want to update.
2. On the **Manage users** page, select the user you want to update.

1. Under the **Account** tab, next to **General information**, click **Edit**.
3. Under the **Account** tab, next to **General information**, select **Edit**.

1. From the **Assign phone number** panel, select **Direct Routing** for the **Phone number type**.
4. From the **Assign phone number** panel, select **Direct Routing** for the **Phone number type**.

1. For **Assigned phone number**, enter the direct routing number and then the extension for **Phone number extension**.
5. For **Assigned phone number**, enter the Direct Routing number and then the extension for **Phone number extension**.

1. For **Emergency location**, search for, and select an emergency location.
6. For **Emergency location**, search for, and select an emergency location.

1. Depending on whether you want to send an email to the user with their phone number information, turn off or turn on **Email user with telephone number information**. By default, this setting is **On**.
7. If you want to send an email to the user with their phone number information, turn on **Email user with telephone number information**. (By default, this setting is **On**.)

1. Click **Apply**.
8. Select **Apply**.

### Using PowerShell
### Use PowerShell

For Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Calling, see [Set-CsPhoneNumberAssignment](/powershell/module/teams/set-csphonenumberassignment).

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