[previously known as Humanitarian Cash Transfer (HCT) Management Information System (MIS)]
HOPE is UNICEF's humanitarian cash transfer corporate platform that is used since 2021 in more than 20 countries by UNICEF and its partners (Civil Society and Government organizations). HOPE provides a unified consolidated reporting for beneficiary data, increase accountability and traceability, grow cash programs while ensuring due diligence, risk informed implementation and overall - simplifying a system of complex processes to pay cash transfer at scale in humanitarian contexts.
Summary: The HOPE system allows organization disbursing cash transfers to perform the following function with programme quality assurance, data protection standards and a risk informed cash transfer delivery for Humanitarian Cash Transfers as well as incentive payments for frontline workers. HOPE offers the following high level functiinalities:
- Collect beneficiary data.
- Associate data with cash transfers programmes
- Create target populations.
- Manage payment lists.
- Send payment lists to Financial Service Providers (FSPs).
- Reconcile payments.
- Triangulate payment verification information directly from beneficiaries.
- Handle grievances and feedback.
- Provide reporting on key programme metrics.
HOPE is a digital product under the ownership of UNICE Programme Group Social Policy Social Protection. HOPE software libraries are release open source (https://github.com/unicef/hct-mis) the vision for HOPE is to become a Digital Public Good.
Figure 1.1 The HOPE ecosystem HOPE enhances the quality of programmes implementing Humanitarian Cash Transfers (HCT) by increasing compliance with UNICEF guidance and tools and ensuring accountability and traceability of the information managed. KoBoToolbox was chosen for its widespread use in the humanitarian community as the main mobile digital data collection tool to be integrated with HOPE. HOPE guides users in processing the required data for each step of the programme cycle in a standardised manner to ensure programme quality and prevent implementation bottlenecks. Following the Principles for Digital Development, the “reuse and improve” and “collaborative” concepts, HOPE integrates existing solutions used by the humanitarian community and contributes to their improvement, aiming at further developing these solutions as a public good. Use of RapidPro as an integrated monitoring solution in HOPE allows the system to engage in real time communication with beneficiaries and match their responses with their assistance records to verify that payments were received.
| # | HOPE Functions | Added Value |
|---|---|---|
| 1 | Registration of payees data | Quality Assurance for data collection, verification of eligibility |
| 2 | Deduplication of personal records | Mitigate the risk of duplicate records |
| 3 | Target payments | Ensure inclusion of relevant payees in payment plan |
| 4 | Entitlment Calculations | Ensure cash benefit entitlement rules are uphold |
| 5 | Payment Management | Approval, Authorization and Financial Release tracking |
| 6 | Reconciliation of Individual payment | Support liquidation or advance or reimbursement to Financial Service Provider |
| 7 | Payment Verification | Mitigate the risk of inaccurate FSP reports and fraud |
| 8 | Grievances Redressals and Payees Communications | Ensure payment quality and direct communication with payees |
| 9 | Roles base access | Uphold segragation of duties and data protection principles |
| 10 | Reporting | Access process and output indicators |
Humanitarian cash Operations and Programme Ecosystem Copyright (c) 2014 - 2024 UNICEF
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