OTRS Package - Customer Ticket Close

This is a package for the ticket system OTRS 6.0

This package allows the client to close his ticket through the public interface. The client needs not to be logged in and is able to add a note (e.g. her reason for closing the ticket). Access is restricted by TicketID, Number and Customer (if available).

The package is released under AGPL Version 3 (See COPYING for more infos).

Authors:

• Marek Kralewski <mck(at)tuxwerk.de>

Download the opm:

http://opar.perl-services.de/dist/CustomerTicketClose

Installation

Install the opm file in OTRS.

Set the CustomerTicketClose::SupportURL config option to your support form (if available).

Add the following link to a signature or an answer:

<a href="&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;public.pl?Action=CustomerTicketClose&amp;TicketID=&lt;OTRS_TICKET_TicketID&gt;&amp;Number=&lt;OTRS_TICKET_NUMBER&gt;&amp;Customer=&lt;OTRS_TICKET_CustomerUserID&gt;">Close ticket</a>