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    22 repositories

    • otrs-ci-bento

      Public
      Packer templates for building minimal Vagrant baseboxes for multiple platforms
      Shell
      •
      Apache License 2.0
      •1.1k•0•0•0•Updated Oct 12, 2024Oct 12, 2024

    • otrs

      Public archive
      ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
      webservicehelpdeskprocess-managementticket-systemotrs
      Perl
      •
      GNU General Public License v3.0
      •456•856•0•0•Updated Jan 14, 2021Jan 14, 2021

    • OTRSCloneDB

      Public archive
      Helper script to migrate an OTRS database into a different RDBMS.
      Perl
      •10•5•0•0•Updated Dec 30, 2020Dec 30, 2020

    • otrscodepolicy

      Public archive
      OTRS code quality checker
      Perl
      •15•4•0•0•Updated Dec 9, 2020Dec 9, 2020

    • module-tools

      Public archive
      Helper scripts for developing OTRS modules
      Perl
      •29•8•0•0•Updated Nov 30, 2020Nov 30, 2020

    • ITSMCore

      Public archive
      The OTRS::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.
      Perl
      •22•5•0•0•Updated Nov 28, 2020Nov 28, 2020

    • ITSMIncidentProblemManagement

      Public archive
      This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.
      Perl
      •18•4•0•0•Updated Nov 25, 2020Nov 25, 2020

    • ITSMConfigurationManagement

      Public archive
      This package implements all ITSM configuration management features. This package requires the ITSMCore package.
      Perl
      •31•14•0•0•Updated Nov 25, 2020Nov 25, 2020

    • ITSMChangeManagement

      Public archive
      The OTRS::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.
      Perl
      •25•6•0•0•Updated Nov 25, 2020Nov 25, 2020

    • ImportExport

      Public archive
      The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.
      Perl
      •17•10•0•0•Updated Nov 25, 2020Nov 25, 2020

    • FAQ

      Public archive
      An FAQ module to manage FAQs and also used as knowledge base.
      Perl
      •28•7•0•0•Updated Nov 25, 2020Nov 25, 2020

    • ITSM

      Public archive
      This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.
      Perl
      •16•10•0•0•Updated Sep 29, 2020Sep 29, 2020

    • ITSMServiceLevelManagement

      Public archive
      This package implements all ITSM service level management features. This package requires the ITSMCore package.
      Perl
      •15•2•0•0•Updated Sep 29, 2020Sep 29, 2020

    • GeneralCatalog

      Public archive
      The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.
      Perl
      •15•1•0•0•Updated Sep 29, 2020Sep 29, 2020

    • Survey

      Public archive
      A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.
      Perl
      •18•6•0•0•Updated Sep 28, 2020Sep 28, 2020

    • TimeAccounting

      Public archive
      A time accounting application to account time on projects.
      Perl
      •13•3•2•0•Updated Sep 21, 2020Sep 21, 2020

    • OTRSMasterSlave

      Public archive
      With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.
      Perl
      •15•8•0•0•Updated Sep 21, 2020Sep 21, 2020

    • otrs.github.io

      Public
      doc.otrs.com website content
      HTML
      •13•4•0•0•Updated Aug 4, 2020Aug 4, 2020

    • SystemMonitoring

      Public archive
      This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…
      Perl
      •12•7•0•0•Updated Jul 6, 2020Jul 6, 2020

    • Fred

      Public archive
      Debugging tool for OTRS development.
      Perl
      •10•10•0•0•Updated Jan 7, 2020Jan 7, 2020

    • OTRSAppointmentCalendar

      Public archive
      A calendar solution for OTRS.
      Perl
      •
      Other
      •7•2•0•0•Updated Jan 6, 2020Jan 6, 2020

    • TemplateModule

      Public archive
      Documentation module with some template code.
      Perl
      •7•1•0•0•Updated Sep 6, 2016Sep 6, 2016