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Add email troubleshooting guide (#1850)
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Co-authored-by: rebloor <[email protected]>
Co-authored-by: Andreas Wagner <[email protected]>
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3 people authored May 14, 2024
1 parent 2695c88 commit e0d4cdc
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22 changes: 22 additions & 0 deletions src/content/documentation/publish/developer-accounts.md
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Expand Up @@ -59,5 +59,27 @@ If you believe your account has been incorrectly blocked, please email amo-admin
%}

<!-- END: Single Column Body Module -->
<!-- Single Column Body Module -->

{% capture content %}

## Issues receiving emails from AMO

If you're expecting but haven't received emails from the https://addons.mozilla.org (AMO) platform, check that:

1. Your Mozilla account's primary email address is correct. To update it, see the support article [Change primary email address on Mozilla account](https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts).
1. The email isn't in your spam or junk folder. If it is, consider adding the AMO email domain (@mozilla.org) to your [approved senders](https://clean.email/blog/email-security/how-to-whitelist-an-email) list.
1. Your inbox isn't full.
1. Your mail provider hasn't implemented a security filter that blocked the email delivery.

If you're still experiencing issues after making these checks, posting details of your issue to the [add-ons community forum](https://discourse.mozilla.org/c/add-ons/35) may help.

{% endcapture %}
{% include modules/one-column.liquid,
id: "email-issues"
content: content
%}

<!-- END: Single Column Body Module -->


4 changes: 4 additions & 0 deletions src/data/pages.json
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Expand Up @@ -885,6 +885,10 @@
{
"title": "Blocked accounts",
"id": "blocked-accounts"
},
{
"title": "Issues receiving emails from AMO",
"id": "email-issues"
}
]
},
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