Curated list of awesome service design resources
- Original 1984. "Designing Services That Deliver" by G. Lynn Shostack
- Service Design 101 by Nielsen Norman Group
- Service Design 101
- Service Blueprints: Definition
- The 5 Steps to Service Blueprinting
- Service Blueprints: Laying the Foundation
- Planning Effective UX Workshop Agendas
- Design Critiques: Encourage a Positive Culture to Improve Products
- How UX Professionals Collaborate on Deliverables
- Ideation in Practice: How Effective UX Teams Generate Ideas
- The Ultimate Guide To Better Service Design
- The Principles of Service Design Thinking - Building Better Services
- Demystifying Service Design — Part 1
- Demystifying Service Design — Part 2
- Practical Service Blueprintin Guide
- The 5 Steps to Service Blueprinting
- Service Desing Methods Overview
- Awesome UX
- This is Service Design Thinking
- This is Service Design Doing
- Mapping Experiences
- Service Design for Business: A Practical Guide to Optimizing the Customer Experience
- Service Design Principles – In Practice
- What is the best example of using service design in the public sector?
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