Fix 1603

[sumitbhanushali]

fixes:
Cannot read properties of undefined (reading 'filter') #1725

[codecov]

Codecov Report

Attention: Patch coverage is 0% with 2 lines in your changes are missing coverage. Please review.

Project coverage is 2.58%. Comparing base (3ae8196) to head (0e07e5e).
Report is 1 commits behind head on main.

Files	Patch %	Lines
...elpdesk/helpdesk/doctype/hd_ticket_template/api.py	0.00%	2 Missing ⚠️

Additional details and impacted files

@@          Coverage Diff          @@
##            main   #1726   +/-   ##
=====================================
  Coverage   2.58%   2.58%           
=====================================
  Files         59      59           
  Lines       1935    1935           
=====================================
  Hits          50      50           
  Misses      1885    1885           

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