Knowledge Base, Report and filter fixes

[sumitbhanushali]

fixes:
Knowledge Base - Not able to add new articles #1687
cannot add or edit anything in knowledge base -> new article page and error when clicking publish new article. #1676
Helpdesk Reports #1649

feat:
Cannot search via ticket ID on portal #1644

[codecov]

Codecov Report

Attention: Patch coverage is 0% with 1 lines in your changes are missing coverage. Please review.

Project coverage is 2.58%. Comparing base (fc38748) to head (3ae8196).
Report is 1 commits behind head on main.

Files	Patch %	Lines
...lpdesk/report/ticket_analytics/ticket_analytics.py	0.00%	1 Missing ⚠️

Additional details and impacted files

@@          Coverage Diff          @@
##            main   #1723   +/-   ##
=====================================
  Coverage   2.58%   2.58%           
=====================================
  Files         59      59           
  Lines       1935    1935           
=====================================
  Hits          50      50           
  Misses      1885    1885           

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