fix(api): wrong field name for team

NOTE: `agent_group` should be replaced by `team`. but is skipping now because of other priorities
frappe · Jun 20, 2023 · c023852 · c023852
1 parent 493c0a6
commit c023852
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Showing 2 changed files with 4 additions and 4 deletions.
diff --git a/desk/src/pages/desk/escalation/EscalationRuleList.vue b/desk/src/pages/desk/escalation/EscalationRuleList.vue
@@ -85,7 +85,6 @@ function openRule(id: string) {
   showRule.value = true;
 }
 
-socket.on("helpdesk:new-escalation-rule", () => {
-  if (!rules.hasPreviousPage) rules.reload();
-});
+socket.on("helpdesk:new-escalation-rule", () => rules.reload());
+socket.on("helpdesk:delete-escalation-rule", () => rules.reload());
 </script>
diff --git a/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py b/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py
@@ -712,8 +712,9 @@ def reopen(self):
 			frappe.throw(_("Only resolved tickets can be reopened"))
 
 		if escalation_rule := self.get_escalation_rule():
-			self.agent_group = escalation_rule.to_team or self.team
+			self.agent_group = escalation_rule.to_team or self.agent_group
 			self.priority = escalation_rule.to_priority or self.priority
+			self.ticket_type = escalation_rule.to_ticket_type or self.ticket_type
 			self.assign_agent(escalation_rule.to_agent)
 
 		self.status = "Open"