Summary

This Jupyter notebook was developed for analyzing the conversation logs for Watson Assistant (and Voice Interaction) solutions. The Playbook will demonstrate the steps required to complete the following:

KPIs include conversation volume, key user topics, coverage, containment, escalation, and other key metrics vital to reporting on the performance of a Watson Assistant solution.

Assets

1. Playbook for Watson Assistant Metrics Notebook.pdf - Contains step-by-step instructions in order to run the notebook and create a Dashboard.
2. Watson Assistant Metrics Notebook.ipynb - Jupyter Notebook that will be installed and run in Watson Studio.
3. db2-tables-sql.txt - Text file with the SQL Query needed to establish tables in a Db2 database (the shaped log data will be stored here)

Instructions

1. Download the PDF in the repository named Playbook for Watson Assistant Metrics Notebook.pdf
2. Follow the step-by-step instructions in the playbook using the Jupyter notebook Watson Assistant Metrics Notebook.ipynb as a tool.

Example Dashboards

Happy Analyzing!