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| Original file line number | Diff line number | Diff line change |
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| title: 'Configure private lines in Microsoft Teams' | ||
| author: mkbond007 | ||
| ms.author: mabond | ||
| manager: serdars | ||
| ms.topic: conceptual | ||
| manager: pamgreen | ||
| ms.topic: article | ||
| ms.service: msteams | ||
| ms.reviewer: roykuntz | ||
| ms.date: 02/14/2024 | ||
| ms.date: 09/27/2024 | ||
| audience: admin | ||
| search.appverid: MET150 | ||
| description: Learn how to configure private telephone lines for users in Microsoft Teams. | ||
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@@ -44,10 +44,12 @@ Keep the following requirements for private lines in mind: | |
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| The automated provisioning and deprovisioning of private line licenses must match the user's primary line. The following user license combinations are simultaneously supported for both private line and primary lines: | ||
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| |User license combinations|Simultaneous phone number types allowed| | ||
| |User license combinations|Phone number category available for assignment| | ||
| |-----|-----| | ||
| |Phone System|Direct Routing, Operator Connect, Teams Phone Mobile| | ||
| |Phone System with Calling Plan add-on|Calling Plan| | ||
| |Teams Phone|Direct Routing, Operator Connect, Teams Phone Mobile| | ||
| |Teams Phone with Calling Plan|Direct Routing, Operator Connect, Teams Phone Mobile, Calling Plan| | ||
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| For more information about licensing, see [Microsoft Teams add-on licenses](./teams-add-on-licensing/microsoft-teams-add-on-licensing.md). | ||
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| ## Call handling for private lines | ||
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@@ -62,9 +64,32 @@ The following information describes how inbound calls are handled using a privat | |
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| ## Configure a private line for a user | ||
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| Currently, private lines can only be configured with PowerShell. You must have Teams PowerShell Module version 5.4.0 or higher to use the updated [CsPhoneNumberAssignment](/powershell/module/teams/set-csphonenumberassignment) cmdlets. | ||
| Private lines can be configured in the Teams admin center or with PowerShell. You must have Teams PowerShell Module version 5.4.0 or higher to use the updated [CsPhoneNumberAssignment](/powershell/module/teams/set-csphonenumberassignment) cmdlets. | ||
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| ### Using Teams admin center | ||
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| #### Assign a private line to a user | ||
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| 1. From the Teams admin center, go to **Users** > **Manage users**. | ||
| 1. Select a user. | ||
| 1. From the user's Account tab, under Assigned phone number, select **Assign private phone number**. | ||
| 1. From the Assign private phone number panel, select the **Private phone number type**. | ||
| 1. Select a phone number for **Assign private phone number**. | ||
| 1. Assign an emergency location for the primary number. | ||
| 1. Select **Apply**. | ||
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| #### Unassign a private line from a user | ||
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| 1. From the Teams admin center, go to **Users** > **Manage users**. | ||
| 1. Select a user. | ||
| 1. From the user's Account tab, under Assigned phone number, select **View details**. | ||
| 1. On the user's Private phone number, select **Edit**. | ||
| 1. From the Assign private phone number panel, select **None** for **Assigned phone number**. | ||
| 1. Select **Apply**. | ||
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| ### Using PowerShell | ||
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| ### Assign a private line to a user | ||
| #### Assign a private line to a user | ||
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| Accounts for new users who need private lines use the same [CsPhoneNumberAssignment](/powershell/module/teams/set-csphonenumberassignment) cmdlet as accounts for new users who don't need private lines. The only difference is that you need to specify the parameter `-AssignmentPlan` with the **Private** attribute. | ||
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@@ -76,7 +101,7 @@ Set-CsPhoneNumberAssignment -Identity [email protected] -PhoneNumber '+142555512 | |
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| When you assign a phone number to a user, the `-EnterpriseVoiceEnabled` parameter is automatically set to **True**. | ||
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| ### Unassign a private line from a user | ||
| #### Unassign a private line from a user | ||
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| The following PowerShell script unassigns the Microsoft Calling Plan phone number +14255551234 as a private line for [email protected]: | ||
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