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Stacyrch140 committed Aug 21, 2024
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2 changes: 1 addition & 1 deletion Teams/alerts/device-health-status.md
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Expand Up @@ -4,7 +4,7 @@ author: mstonysmith
ms.author: tonysmit
manager: pamgreen
ms.reviewer: kimmatlock
ms.date: 10/10/2023
ms.date: 08/21/2024
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/create-a-phone-system-call-queue.md
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Expand Up @@ -434,7 +434,7 @@ For more information, see:
|Presence Based Routing<sup>4</sup>|Y |Y |Y |Y<sup>11</sup> |N |Y |Y |Y |*Default* |
|Agents can opt out |Y |Y |Y |Y<sup>11</sup> |Y<sup>8</sup> |Y<sup>8</sup>|Y |Y |*Default* |
|**Transfer Modes** | | | | | | | | | |
|Conference Mode<sup>6</sup> |Y |Y |Y |Y |N |Y<sup>7</sup>|Y |Y |*Default* |
|Conference Mode<sup>6</sup> |Y |Y |Y |Y |N |Y |Y |Y |*Default* |
|Transfer Mode |Y |Y |Y |Y |Y |Y |Y |Y | |
|**Collaborative Calling** | | | | | | | | | |
|Channel Based Queues |Y |N |N |N |N |N |N/A |Y<sup>9</sup> |Agents on non-supported devices can still answer calls however they won't have the collaborative calling user interface |
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2 changes: 1 addition & 1 deletion Teams/devices/cloud-intelliframe.md
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Expand Up @@ -4,7 +4,7 @@ author: mstonysmith
ms.author: tonysmit
manager: pamgreen
ms.reviewer: suhailkhalid
ms.date: 08/09/2023
ms.date: 08/21/2024
ms.topic: article
ms.service: msteams
ms.subservice: itpro-devices
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2 changes: 1 addition & 1 deletion Teams/devices/collab-bar-deploy.md
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Expand Up @@ -4,7 +4,7 @@ author: mstonysmith
ms.author: tonysmit
manager: pamgreen
ms.reviewer: tjaved
ms.date: 11/04/2023
ms.date: 08/21/2024
ms.topic: article
ms.service: msteams
ms.subservice: itpro-devices
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11 changes: 5 additions & 6 deletions Teams/devices/reserving-rooms-with-a-qr-code.md
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Expand Up @@ -3,7 +3,7 @@ title: Reserve a room from a Teams Panel
ms.author: tonysmit
author: mstonysmith
ms.reviewer: eviegrimshaw
ms.date: 08/18/2023
ms.date: 08/21/2024
manager: pamgreen
audience: Admin
ms.topic: article
Expand All @@ -26,7 +26,7 @@ Teams Panels supports the ability for users to reserve the room by scanning a QR

:::image type="content" source="../media/mtr-devices/qr-code-reserved.png" alt-text="Teams Panels home screen with a QR code and scan to reserve label in the top left.":::

This feature is turned on by default in each organization. However, you can turn it off by going to **Settings** > **Device settings** > **Teams Admin Settings** > **Meetings** and turning off **Allow room reservations by QR code**.
This feature is turned on by default in each organization. However, you can turn it off on the device by going to **Settings** > **Device settings** > **Teams Admin Settings** > **Meetings** and turning off **Allow room reservations by QR code**. To turn it off remotely, log into **Teams Admin Center** > go to **Teams devices** > **Panels** > select **Configuration profiles** > **Add** or **Edit** > **Meeting settings** > turn off **People can scan a QR code to reserve a room**.

> [!IMPORTANT]
> Teams Panels must have a Teams Shared Device or Teams Rooms Pro license assigned.
Expand All @@ -36,11 +36,10 @@ This feature is turned on by default in each organization. However, you can turn
Users need to be in the same organization as the room to be able to reserve the room using the QR code. They can use their phone's camera app to scan the QR code, and once they scan it, it opens the Teams mobile app.

> [!IMPORTANT]
> If users are using an Android based mobile device and have Android work profiles enabled, both the Teams app and the camera must be listed under the same profile. When they are in separate profiles, the camera app isn't able to corretly scan and transfer the information over to the Teams app.
>
> If users are using an Android based mobile device and have Android work profiles enabled, both the Teams app and the camera must be listed under the same profile. When they are in separate profiles, the camera app isn't able to correctly scan and transfer the information over to the Teams app.
>
> If you don't have the ability to remove profiles or add the camera app or Teams app to the same profile, you will need to contact your organization's admin. You can see how to [Add the Teams app and camera app to a work profile](#add-the-teams-app-and-camera-app-to-a-work-profile).
When a user scans the QR code, they can choose to **Schedule a new meeting** or **Reserve for existing meeting**. If they choose to schedule a new meeting, the room is added for them in the meeting invite so they don't have to spend time finding the room. If they choose to reserve the room for an existing meeting, they are shown a list of their meetings that are already scheduled and starting before the day after tomorrow. Next to each meeting, they can see if the room is booked or free and can easily reserve the room.
When a user scans the QR code, they can choose to **Schedule a new meeting** or **Reserve for existing meeting**. If they choose to schedule a new meeting, the room is added for them in the meeting invite, so they don't have to spend time finding the room. If they choose to reserve the room for an existing meeting, they are shown a list of their meetings that are already scheduled and starting before the day after tomorrow. Next to each meeting, they can see if the room is booked or free and can easily reserve the room.

> [!NOTE]
> Although users can only use the **Reserve** button on the Teams Panel when the room is available, they can scan the QR code at any point to reserve the room regardless of the room's status.
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55 changes: 27 additions & 28 deletions Teams/devices/teams-ip-phones.md
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Expand Up @@ -4,7 +4,7 @@ ms.author: tonysmit
author: mstonysmith
manager: pamgreen
ms.reviewer: divank
ms.date: 07/15/2024
ms.date: 08/21/2024
ms.topic: article
ms.service: msteams
ms.subservice: itpro-devices
Expand All @@ -29,28 +29,27 @@ description: Learn which desk and conference phones are certified for Microsoft

# Microsoft Teams certified Android devices

The Microsoft Teams Devices Certification Program ensures certified devices meet a high standard, with higher performance targets and quality metrics across the entire Teams experience (audio, video, user interface). Microsoft and OEM partners are actively working together to ensure devices meet all certification requirements, including security, audio and video quality, Teams experience, and accessibility.
The Microsoft Teams Devices Certification Program ensures certified devices meet a high standard, with higher performance targets and quality metrics across the entire Teams experience (audio, video, user interface). Microsoft and Original Equipment Manufacturers (OEMs) partners are actively working together to ensure devices meet all certification requirements, including security, audio and video quality, Teams experience, and accessibility.

> [!IMPORTANT]
> The Microsoft Teams Devices Certification Program ensures certified devices meet specific requirements for hardware design and performance only. The certification program doesn't evaluate feature-level or cloud environment support.
>
> For information about what features are supported on Teams Rooms on Windows and Teams Rooms on Android, including cloud environment support, see [Teams Rooms on Windows and Android feature comparison](../rooms/teams-devices-feature-comparison.md).
Certification programs are designed to ensure all certified devices run an Android version with the required feature set for Teams and Teams Admin Center. Certification end dates are based on the Android version running on the device when it enters into the certification program. Our OEM partners are working to extend the lifetime of the certification by upgrading the Android version and recertifying, or by releasing new models that are state-of-the-art.
Certification programs are designed to ensure all certified devices run an Android version with the required feature set for Teams and Teams Admin Center. Certification end dates are based on the Android version running on the device when it enters into the certification program. Microsoft OEM partners are working to extend the lifetime of the certification by upgrading the Android version and recertifying, or by releasing new models that are state-of-the-art.

Microsoft is committed to certifying devices on latest Android versions available for Teams devices as long as OEM partners and SoC manufacturers are able to meet all certification requirements in effect at the time device enters certification.

After certification end date, Microsoft is committed to make efforts to support the most recent version of the Teams client on such devices for two years following the end of the certification period.
After certification end date, Microsoft is committed to make efforts to support the most recent version of the Teams client on such devices for two (2) years following the end of the certification period.

> [!NOTE]
> Certification end dates are based on the Android version release date plus five years. Once device passes the certification requirements and OEM partners provide the firmware that enables the upgrade to a newer Android version, the certification end date will be extended to match the new Android OS version release date plus five years.
>
> Certification end dates are based on the Android version release date plus five years. Once device passes the certification requirements and OEM partners provide the firmware that enables the upgrade to a newer Android version, the certification end date will be extended.
>[!NOTE]
> Certification end dates for Android 12 based devices has been extended by one year, from October 4, 2026 to August 15, 2027. Tables below reflects current certification end dates.
## Certified Teams phones
The following devices are Certified under the Microsoft Teams phones Certification Program:
> [!NOTE]
> Certification end dates for Android 12 based devices has been extended by one year, from October 4, 2026, to August 15, 2027. Information below reflects current certification end dates.
## Certified Teams phones
The following devices are Certified under the Microsoft Teams phones Certification Program.

|Device model | Firmware version | Current certification end date | Android OS version |
|:---------------------------------------|:-----------------------------------------|:-----------------------------|-----------------------------------|
Expand Down Expand Up @@ -85,13 +84,10 @@ For a list of supported app and firmware versions for Teams Rooms on Android sys

## Certified Teams Displays

The following devices are Certified under the Microsoft Teams Displays Android Certification Program:

The following devices are Certified under the Microsoft Teams Displays Android Certification Program.

> [!IMPORTANT]
>
> End of support for the Teams display app is September 3, 2025. Microsoft will make commercially reasonable best efforts to maintain compatibility with the most recent version of the Teams app provided to manufacturers for a period of two (2) years from this date. See the [Microsoft Product and Services lifecycle](/lifecycle/products/) for details.
> End of certification for Teams display devices is September 3, 2025. Microsoft will make commercially reasonable best efforts to maintain compatibility with the most recent version of the Teams apps provided to manufacturers for a period of two (2) years from this date. See the [Microsoft Product and Services lifecycle](/lifecycle/products/) for details.
| Device model | Firmware version | Current certification end date | Android OS version |
|:------------------------|:-----------------|:--------------|----------------------------------|
Expand All @@ -101,9 +97,7 @@ The following devices are Certified under the Microsoft Teams Displays Android C

## Certified Teams panels

The following devices are Certified under the Microsoft Teams panels Certification Program:

> The certification end date for Android 10 based devices has been extended to September 3, 2025
The following devices are Certified under the Microsoft Teams panels Certification Program.

| Device model| Firmware version | Current certification end date | Android OS version |
|:------------------------|:-----------------|:--------------|-----------------------|
Expand All @@ -122,13 +116,12 @@ The following devices are Certified under the Microsoft Teams panels Certificati

## Product release information for Teams phones

The following are the latest firmware versions released via Microsoft Teams Admin Center (TAC) for each device and OEM, as well as the Teams APK, Company Portal, and Admin Agent applications bundled into the firmware release.

For information about the latest Teams app releases, see [What's new in Microsoft Teams Devices](https://support.microsoft.com/en-us/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Desk_phones).

> [!NOTE]
> More recent and supported Microsoft Teams phones applications may be available for Android devices. Release details and notes for the latest Microsoft Teams phones applications can be found at: [What's new in Microsoft Teams devices](https://support.microsoft.com/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Desk_phones)
See [Microsoft Teams phones feature set](phones-for-teams.md) for information on features supported by these devices.

The following are the latest firmware versions released via Microsoft Teams Admin Center.

### Firmware versions released to the Public cloud

#### <b> Audiocodes </b>
Expand Down Expand Up @@ -215,11 +208,12 @@ The following are the latest firmware versions released via Microsoft Teams Admi

## Product release information for Teams displays

For information about the latest Teams app releases, see [What's new in Microsoft Teams Devices](https://support.microsoft.com/en-us/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Desk_phones)
The following are the latest firmware versions released via Microsoft Teams Admin Center (TAC) for each device and OEM, as well as the Teams APK, Company Portal, and Admin Agent applications bundled into the firmware release.

For See [Microsoft Teams displays](teams-displays.md) for features supported by Teams displays devices.
> [!NOTE]
> More recent and supported Microsoft Teams displays applications may be available for Android devices. Release details and notes for the latest Microsoft Teams displays applications can be found at [What's new in Microsoft Teams devices](https://support.microsoft.com/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Teams_displays)
See [Microsoft Teams displays](teams-displays.md) for features supported by Teams displays devices.

The following are the latest firmware versions released via Microsoft Teams Admin Center.

### Firmware versions released to the Public cloud

Expand Down Expand Up @@ -253,15 +247,18 @@ The following are the latest firmware versions released via Microsoft Teams Admi

## Product release information for Teams Panels

For information about the latest Teams app releases, see [What's new in Microsoft Teams Devices](https://support.microsoft.com/en-us/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Desk_phones)
The following are the latest firmware versions released via Microsoft Teams Admin Center (TAC) for each device and OEM, as well as the Teams APK, Company Portal, and Admin Agent applications bundled into the firmware release.

The following are the latest firmware versions released via Microsoft Teams Admin Center.
> [!NOTE]
> More recent and supported Microsoft Teams panels applications may be available for Android devices. Release details and notes for the latest Microsoft Teams panels applications can be found at [What's new in Microsoft Teams devices](https://support.microsoft.com/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Teams_panels)
See [Microsoft Teams panels](../devices/overview-teams-panels.md) for features supported by Teams panels devices.

### Firmware versions released to the Public cloud

#### <b> Audiocodes </b>
| Device model | Latest firmware version | Minimum firmware version | Included Microsoft applications | Release date|
|:----------------|:-------------------|:----------------------------|:---------------------------------------------------------------|:----------------------------|
| RX Panel | `2.6.228` | N/A| Teams client: `1449/1.0.97.2024053104` <br> Company Portal: `5.0.6152.0` <br> Admin Agent: `1.0.0.202402202353.product`| August 21, 2024|
| RX Panel | `2.4.124` | N/A| Teams client: `1449/1.0.97.2024061108` <br> Company Portal: `5.0.6152.0` <br> Admin Agent: `1.0.0.202402202353.product`| August 1, 2024|
| RX Panel | `2.4.55` | N/A| Teams client: `1449/1.0.97.2024010401` <br> Company Portal: `5.0.5484.0` <br> Admin Agent: `1.0.0.202402202353.product`| May 16, 2024|
| RX Panel | `2.2.808` | N/A| Teams client: `1449/1.0.97.2023111003` <br> Company Portal: `5.0.5484.0` <br> Admin Agent: `1.0.0.202310260109.product`| February 27, 2024|
Expand Down Expand Up @@ -354,7 +351,7 @@ Microsoft and its Original Equipment Manufacturers (OEM) partners continually de

We recognize that device certification expiration can impact your business. Our OEM partners have detailed End-of-Life policies to assist and direct you towards adopting newer technologies. For the most current information on Teams certified devices referenced here, please consult our OEM partners' websites.

Following a certification expiration, Microsoft is committed to supporting the latest version of the Teams client on certified devices for a span of two years after the certification period concludes. While Microsoft will make every effort to maintain support as described here, it retains the discretion to modify its support policy if necessary. Should any changes occur, they will be communicated through established channels directed at customers.
Following a certification expiration, Microsoft is committed to supporting the latest version of the Teams client on certified devices for a span of two (2) years after the certification period concludes. While Microsoft will make every effort to maintain support as described here, it retains the discretion to modify its support policy if necessary. Should any changes occur, they will be communicated through the established customer facing communication channels.

| Device Category | Device Model | Android OS Version | Certification end date |
|:----------------|:-------------------|:----------------------------|:--------------------------|
Expand All @@ -363,6 +360,8 @@ Following a certification expiration, Microsoft is committed to supporting the l
|Teams phones|Yealink T56/T56A|7|October 4, 2021|
|Teams phones|Yealink T58/T57A|7|October 4, 2021|
|Teams phones - conference | Yealink CP960| 7 | October 4, 2021 |
|Teams displays| Lenovo ThinkSmart View | 8.1 | December 31, 2021|
|Teams phones | Lenovo ThinkSmart View | 8.1 | December 31, 2021 |
|Teams phones | Yealink MP52 | 9 | August 5, 2023 |
|Teams phones - video | Yealink VP59 | 9| August 5, 2023|
|Teams phones | AudioCodes C448HD | 9| August 5, 2023 |
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