Merge pull request #15583 from MicrosoftDocs/main

10:30 AM main to live publish 9/13

Teams/aa-cq-authorized-users.md

@@ -94,33 +94,7 @@ With Queues in Microsoft Teams, authorized users can access more configuration f
 
 For a complete list of features and licensing required for each, see [Manage voice applications policies](manage-voice-applications-policies.md).
 
-### Enable Queues in your organization
-
-Queues is enabled by default for all Teams users in your organization who have been assigned a Teams Premium and Teams Phone license and who have been voice enabled. These users must be Authorized users. For more information, see [Steps for setting up Authorized users](#steps-for-setting-up-authorized-users).
-
-You can turn off or turn on the Queues app at the organization level on the [Manage apps](manage-apps.md) page in the Teams admin center:
-
-1. In the Teams admin center, go to **Teams apps** >  **Manage apps**.
-1. In the list of apps, search for **Queues**, select the app, and then switch the **Status** toggle to **Allowed**.
-
-### Enable Queues for specific users in your organization
-
-To allow or block specific users in your organization from using Queues, make sure Queues is turned on for your organization on the Manage apps page. Then, create a custom policy for app permissions and assign it to those users. To learn more, see [Manage app permission policies in Teams](teams-app-permission-policies.md).
-
-### Pin Queues to Teams
-
-App setup policies let you customize Teams to highlight the apps that are most important for users in your organization. The apps you set in a policy are pinned to the app bar—the bar on the side of the Teams desktop client and at the bottom of the Teams mobile clients—where users can quickly and easily access them.
-
-Authorized users with a Teams Phone and Teams Premium license have access to Queues and can pin the app on their Teams client. If the app isn't pinned by you via an app setup policy, Authorized users can still view Queues in the app bar flyout.
-
-To automatically pin the Queues app in the Teams client for your users, do the following:
-
-1. In the Teams admin center, go to **Teams apps** > **Setup policies**.
-1. Select an existing policy or select **Add** to create a new policy.
-1. Turn on **User pinning** so that your users can choose to pin the app for convenient access.
-1. Under **Pinned apps**, select **Add apps**.
-1. Search for **Queues** and select **Add**.
-1. Select **Add** and then **Save**.
+For information on how to manage the Queues app, see [Manage the Queues app in Microsoft Teams](manage-queues-app.md).
 
 ## Authorized user examples
 

Teams/copilot-teams-transcription.md

@@ -4,7 +4,7 @@ ms.author: wlibebe
 author: wlibebe
 manager: pamgreen
 ms.reviewer: maryam.ahmad
-ms.date: 9/9/2024
+ms.date: 9/12/2024
 ms.topic: how-to
 ms.tgt.pltfrm: cloud
 ms.service: msteams
@@ -38,15 +38,15 @@ There are two ways for users in your organization to use Copilot in meetings and
 
 When organizers create a meeting or event, they can set Copilot’s value to **During and after the meeting** from the dropdown in their meeting options. Once someone starts transcription, licensed users can select the Copilot button for use during, and after the meeting or event.
 
-To learn more about how organizers can use Copilot during, and after the meeting, see [Get started with Copilot in Microsoft Teams meetings](https://support.microsoft.com/office/get-started-with-copilot-in-microsoft-teams-meetings-0bf9dd3c-96f7-44e2-8bb8-790bedf066b1).
+To learn more about how organizers can use Copilot during and after the meeting, see [Get started with Copilot in Microsoft Teams meetings](https://support.microsoft.com/office/get-started-with-copilot-in-microsoft-teams-meetings-0bf9dd3c-96f7-44e2-8bb8-790bedf066b1).
 
 **2. Only during the meeting**<br>
 
 When organizers create a meeting or event, they can set Copilot’s value to **Only during the meeting** from the dropdown in their meeting options. Once someone with a Copilot license selects the Copilot button during the meeting or event, Copilot runs for all licensed users. This option relies on a hidden transcript that isn't saved after the meeting or event ends. Users can't access Copilot and its history after the meeting or event.
 
-To learn more about how organizers can use Copilot  only during the meeting, see [Use Copilot without recording a Teams meeting](https://support.microsoft.com/office/use-copilot-without-recording-a-teams-meeting-a59cb88c-0f6b-4a20-a47a-3a1c9a818bd9).
+To learn more about how organizers can use Copilot only during the meeting, see [Use Copilot without recording a Teams meeting](https://support.microsoft.com/office/use-copilot-without-recording-a-teams-meeting-a59cb88c-0f6b-4a20-a47a-3a1c9a818bd9).
 
-Meeting or event organizers can also set Copilot’s value to **Off** to prevent anyone in the meeting from using Copilot. This option disables recording and transcription for the meeting. You don't have a policy to control this value, but your organizers can set it on a per-meeting basis.
+Meeting or event organizers can also set Copilot’s value to **Off** to prevent anyone in the meeting from using Copilot. This option disables recording and transcription for the meeting. You have a policy to set the default to **Off**, but your organizers can manage this setting on a per-meeting basis.
 
 > [!IMPORTANT]
 > Copilot for Teams meetings isn’t available in end-to-end encrypted meetings. For more information on end-to-end encryption, see [Require end-to-end encryption for sensitive Teams meetings](end-to-end-encrypted-meetings.md).
@@ -83,14 +83,15 @@ The following table shows the behaviors of the settings for the **`-Copilot`** p
 |On|Enabled| When organizers with this policy create meetings and events, the default value for Copilot in their meeting options is **Only during the meeting**. Organizers can change this value to **During and after the meeting**.  |
 |On with saved transcript required|EnabledWithTranscript| **This is the default value**. When organizers with this policy create meetings and events, the default value for Copilot in their meeting options is **During and after the meeting**. This option is enforced; organizers can't change this value.|
 |On with transcript saved by default|EnabledWithTranscriptDefaultOn| When organizers with this policy create meetings and events, the default value for Copilot in their meeting options is **During and after the meeting**. Organizers can change this value to **Only during the meeting**.|
+|Off|Disabled| When organizers with this policy create meetings and events, the default value for Copilot in their meeting options is **Off**. Organizers can change this value to **Only during the meeting** or **During and after the meeting**.|
 
 ### Manage Copilot in the Teams admin center
 
 1. Open the Teams admin center.
 2. Expand **Meetings** from the navigation pane.
 3. Under **Meetings**, select **Meeting Policies**.
 4. Either select an existing policy or create a new one.
-5. Select **On**, **On with saved transcript required**, or **On with transcript saved by default** from the dropdown for the **Copilot** setting.
+5. Select **On**, **On with saved transcript required**, **On with transcript saved by default**, or **Off** from the dropdown for the **Copilot** setting.
 6. Select **Save**
 
 You can apply your Copilot meeting policies to groups or individual users. You can also add Copilot to your meeting templates. To learn how to apply Copilot meeting policies to meeting templates, see [IT admins - Create a custom meeting template in Microsoft Teams](create-custom-meeting-template.md).
@@ -111,6 +112,12 @@ To set the default Copilot option for organizers to **During and after the meeti
 Set-CsTeamsMeetingPolicy -Identity <policy name> -Copilot EnabledWithTranscriptDefaultOn
 ```
 
+To set the default Copilot option for organizers to **Off** and allow them to change it, use the following script:
+
+```PowerShell
+Set-CsTeamsMeetingPolicy -Identity <policy name> -Copilot Disabled
+```
+
 ## Related articles
 
 - [Microsoft Copilot for Microsoft 365 documentation](/microsoft-365-copilot)

Teams/devices/authentication-best-practices-for-android-devices.md

@@ -4,7 +4,7 @@ author: mstonysmith
 ms.author: tonysmit
 manager: pamgreen
 ms.reviewer: tjaved
-ms.date: 11/02/2023
+ms.date: 05/07/2024
 ms.topic: article
 ms.service: msteams
 ms.subservice: itpro-devices

Teams/devices/common-area-mobile-phones.md

@@ -3,8 +3,8 @@ title: Set up an Android mobile phone as a common area phone
 ms.author: tonysmit
 author: mstonysmith
 manager: pamgreen
-ms.reviewer: vijagan
-ms.date: 08/25/2023
+ms.reviewer: prashibadkur
+ms.date: 08/25/2024
 ms.topic: article
 ms.service: msteams
 ms.subservice: itpro-devices

Teams/devices/remote-provision-remote-login.md

@@ -4,7 +4,7 @@ author: mstonysmith
 ms.author: tonysmit
 manager: pamgreen
 ms.reviewer: kimmatlock
-ms.date: 11/02/2023
+ms.date: 03/01/2024
 ms.topic: article
 ms.service: msteams
 ms.subservice: itpro-devices

Teams/devices/remote-sign-in-and-sign-out.md

@@ -4,7 +4,7 @@ author: mstonysmith
 ms.author: tonysmit
 manager: pamgreen
 ms.reviewer: kimmatlock
-ms.date: 10/10/2023
+ms.date: 05/15/2024
 ms.topic: article
 ms.service: msteams
 ms.subservice: itpro-devices

Teams/devices/smartvision-admin.md

@@ -4,7 +4,7 @@ ms.author: tonysmit
 author: mstonysmith
 manager: pamgreen
 ms.reviewer: vishnuna
-ms.date: 08/18/2023
+ms.date: 09/12/2024
 ms.topic: article
 ms.service: msteams
 ms.subservice: itpro-devices

Teams/learn-more-about-site-upload.md

@@ -2,17 +2,17 @@
 title: Add and update reporting labels
 author: mkbond007
 ms.author: mabond
-manager: serdars
+manager: pamgreen
 audience: Admin
 ms.topic: article
 ms.service: msteams
-ms.reviewer: 
-ms.date: 09/11/2018
+ms.reviewer: mamcgrath
+ms.date: 09/05/2024
 ms.localizationpriority: medium
 search.appverid: MET150
 ms.collection: 
   - M365-collaboration
-description: Learn how to add and update reporting labels by uploading a text file that contains a list of physical locations and associated subnets.
+description: Learn how to add and update Call Analytics reporting labels by uploading a text file that contains a list of physical locations and associated subnets.
 f1.keywords:
 - CSH
 ms.custom:
@@ -36,17 +36,17 @@ The report labels and locations data you provide is a single data structure –
 
 **To edit the table of subnets and locations**
 
-1. In the left navigation of the Microsoft Teams admin center, click **Analytics & reports** > **Reporting labels**.
-2. Click **Upload data**.
-3. In the **Upload data** pane, click **Select a file**, and then browse to and upload your edited .csv or .tsv file.
-4. Click **Upload**.
+1. In the left navigation of the Microsoft Teams admin center, select **Analytics & reports** > **Reporting labels**.
+2. Select **Upload data**.
+3. In the **Upload data** pane, select **Select a file**, and then browse to and upload your edited .csv or .tsv file.
+4. Select **Upload**.
 
 You can download a sample template [here](https://download.microsoft.com/download/0/b/9/0b9c1610-d421-489a-a3f9-d1ae703c9f1b/locations-template.zip).
 
 Use the following example to help create your data file.
 
 > [!IMPORTANT]
-> Your data file shouldn't contain column headers (such as Network, Network Name, etc.). These are used here for informational purposes only. <br>
+> Your data file shouldn't contain column headers (such as Network, Network Name, etc.). These are used here for informational purposes only.
 
 |Network|Network Name|Network Range|Building Name|Ownership Type|Building Type|Building Office Type|City|Zip Code|Country|State|Region|Inside Corp|Express Route|
 |-|-|-|-|-|-|-|-|-|-|-|-|-|-|

Teams/manage-queues-app.md

@@ -0,0 +1,116 @@
+---
+title: Manage Queues app for Microsoft Teams  
+author: mkbond007
+ms.author: mabond
+manager: pamgreen
+ms.date: 09/13/2024
+ms.topic: article
+ms.reviewer: colongma, emkirby
+audience: admin
+ms.service: msteams
+description: Learn how to configure the Queues app in Teams.
+f1.keywords: 
+  - NOCSH
+ms.collection: 
+  - M365-collaboration
+  - m365initiative-voice
+  - tier1
+  - teams-1p-app-admin
+appliesto: 
+  - Microsoft Teams
+search.appverid: MET150
+---
+
+# Manage Queues app for Microsoft Teams in your organization  
+
+## Overview of Queues app
+
+> [!NOTE]
+> Queues app is currently in limited private preview. Once generally available, it will be included in Teams Premium. For more information, contact your Microsoft customer success manager. Information in this article is subject to change.
+
+The Queues app is a Teams-native solution designed to empower organizations to manage customer engagements efficiently, unlocking a set of advanced call functionalities for Teams Phone Call queues and Auto attendants, such as:
+
+- **Call queue management**: Admins can now delegate authorized users, also known as leads or supervisors, to manage and configure Call queues and Auto attendants directly from the Teams client. Authorized users can configure Call queues and Auto attendants from Call settings and they can opt agents into and out of the queue from Queues app. For more information, see [Configure Queues app](#configure-users-for-queues-app).
+
+- **Real-time metrics**: The number of waiting calls, average wait time, longest call waiting time metrics, and more are included in real-time metrics within the Queues app. During public preview, the analytics report will show activity made in the queue from 12:00 AM local time of the signed in user.
+
+- **Historical reporting**: View historical metrics for call queues, and auto attendants, and agent queue actions. Historical metrics report up to the past 27 days.
+
+Queues app is designed to enhance call queue handling capabilities within Teams for your users who utilize or plan to utilize call queues and auto attendants.
+
+Keep the following in mind:
+
+- Queues app is currently only supported on Teams desktop and Mac clients, not on web, mobile, or Virtualized Desktop Infrastructure (VDI) clients.
+- Queues app is available in all regions where Teams Phone is supported. For more information, see [Country/region availability for Teams Phone](calling-plan-overview.md).
+- Queues app is currently only available in public clouds, including GCC.
+
+To learn more about Call queues and Auto attendants, see [Plan for Teams Auto attendants and Call queues](plan-auto-attendant-call-queue.md).
+
+Your users can find information on using the Queues app with [Use the Queues app for Microsoft Teams](https://support.microsoft.com/office/370ad83e-c2c1-4a9f-8a59-16c98be102e9).
+
+## Configure users for Queues app
+
+### Licensing
+
+Users must have a Teams Phone and a Teams Premium license to use Queues app. Once a user is licensed for Teams Premium, it can take up to 48 hours for Queues app to be available in the Teams client.
+
+For more information on Teams Phone, see [What is Teams Phone](what-is-phone-system-in-office-365.md). For more information on Teams Premium, see [Microsoft Teams Premium – Overview for admins](enhanced-teams-experience.md) and [Teams Premium licensing](teams-add-on-licensing/licensing-enhance-teams.md).
+
+### Prerequisites
+
+Queues app is enabled by default for all Teams users in your organization who are assigned both a Teams Premium and Teams Phone license who and are voice enabled.
+
+As an IT admin, you can manage Queues app settings and designate *authorized users* to perform various actions such as adding and removing queue members, changing call handling flows, configuring auto attendant greetings, and more. For users who need additional capabilities to manage day-to-day operational changes, such as team leads, you must set up a voice applications policy and assign this policy to authorized users. You can allow authorized users to control call queue membership, greetings, call routing rules, and hours of operation.
+
+By utilizing multiple voice application policies, you can assign different levels of permissions that reflect the configuration changes you want to allow authorized users to make to auto attendants and call queues. For example, you could have one voice application policy that allows the "team supervisor" to have access to both real-time and historical reporting and another policy for "shift leads" that allows access to real-time reporting and the ability to opt agents in and out of call queues.
+
+For information on authorized users, see the following articles:
+
+- [Plan for Auto attendant and Call queue authorized users](aa-cq-authorized-users-plan.md)
+- [Set up Auto attendant and Call queue authorized users](aa-cq-authorized-users.md)
+- [Manage voice applications policies in Teams](manage-voice-applications-policies.md)
+
+For a list of all the Teams voice applications policy configuration and reporting settings, including their definitions, their PowerShell parameters, and their licensing requirements, see [Manage voice applications policies in Teams](manage-voice-applications-policies.md).
+
+Your users, both queue members and leads, can find information on using the Queues app with [Use the Queues app for Microsoft Teams](https://support.microsoft.com/office/370ad83e-c2c1-4a9f-8a59-16c98be102e9).
+
+## Set up Queues app
+
+> [!NOTE]
+> You can turn off Queues app via the the Teams admin center. However, doing so also turns off other Microsoft apps like Insights and Tasks. Navigate to **Teams apps** > **Manage apps**. Select **Actions** > **Org-wide app settings** > **Microsoft apps**. Select **Off** and **Save**.
+
+### Step 1: Assign licenses to users in your organization
+
+Queues app is enabled by default for all Teams users in your organization who are assigned both a Teams Premium and Teams Phone license and who are voice enabled.
+
+### Step 2: Assign users to a call queue
+
+In order to use Queues app, your users must be in at least one Call     queue. For information on configuring Call queues, see [Plan for Teams Auto attendants and Call queues](plan-auto-attendant-call-queue.md). For more information on how to add users to a Call queue, see [Create a Call queue](create-a-phone-system-call-queue.md).
+
+### Step 3: Pin Queues app to Teams (optional)
+
+App setup policies let you customize Teams to highlight the apps that are most important for users in your organization. The apps you set in a policy are pinned to the app bar—the bar on the left side of the Teams desktop client and at the bottom of the Teams mobile clients—where users can quickly and easily access them.
+
+Any user with a Teams Phone and Teams Premium license has access to Queues app and can pin the app on their Teams client. If the app isn’t pinned by you via an app setup policy, your users can still view Queues app in the app bar flyout under **View more apps**.
+
+To automatically pin the Queues app in the Teams client for your users, do the following:
+
+1. In the Teams admin center, go to **Teams apps** > **Setup policies**.
+1. Select an existing policy or select **Add** to create a new policy.
+1. Turn on **User pinning** so that your users can choose to pin the app for convenient access.
+1. Under **Pinned apps**, select **Add apps**.
+1. Search for **Queues** and select **Add**.
+1. Select **Add** and then **Save**.
+
+## Give feedback or report an issue
+
+To send feedback or report an issue, select **Settings and more** (**…**) in Teams, and then choose **Help** > **Give feedback**. Enter your feedback or details about the issue you're experiencing. Indicate at the beginning of your feedback report that you're sending feedback about Queues app so we can easily identify Queues app-related issues.
+
+## Related articles
+
+- [Plan for Auto attendant and Call queue authorized users](aa-cq-authorized-users-plan.md)
+- [Set up Auto attendant and Call queue authorized users](aa-cq-authorized-users.md)
+- [Manage voice applications policies in Teams](manage-voice-applications-policies.md)
+- [Use the Queues app for Microsoft Teams](https://support.microsoft.com/office/370ad83e-c2c1-4a9f-8a59-16c98be102e9)
+- [Assign policies to your users in Teams](policy-assignment-overview.md)
+- [Teams Premium licensing](teams-add-on-licensing/licensing-enhance-teams.md)

Teams/rooms/admin-center-license-overview.md

@@ -4,7 +4,7 @@ ms.author: tonysmit
 author: mstonysmith
 manager: pamgreen
 ms.reviewer: ayerragangu
-ms.date: 11/02/2023
+ms.date: 09/13/2024
 ms.topic: article
 ms.service: msteams
 ms.subservice: itpro-rooms

Teams/rooms/console.md

@@ -4,7 +4,7 @@ ms.author: tonysmit
 author: mstonysmith
 ms.reviewer: Travis-Snoozy
 manager: pamgreen
-ms.date: 08/21/2024
+ms.date: 08/22/2024
 ms.topic: article
 audience: Admin
 ms.service: msteams