Merge pull request #15401 from MicrosoftDocs/main

publish main to live 10:30 AM 8/13/24

Teams/create-a-phone-system-auto-attendant.md

@@ -204,33 +204,15 @@ Once you've selected your **Dial scope** options, select **Next**.
 
 ## Step 4: Assign resource accounts
 
-All Auto attendants must have an associated resource account. All resource accounts must be assigned a [Microsoft Teams Phone Resource Account license](teams-add-on-licensing/virtual-user.md). If you wish, you can assign several resource accounts to an Auto attendant. 
+Before you can create and manage resource accounts, you must do the following:
 
-### Add an existing resource account
+- [Obtain Microsoft Teams Phone Resource Account licenses](manage-resource-accounts.md#obtain-microsoft-teams-phone-resource-account-licenses)
+- [Obtain phone numbers](manage-resource-accounts.md#obtain-phone-numbers)
+- [Assign permissions for managing a resource account](manage-resource-accounts.md#assign-permissions-for-managing-a-resource-account)
 
-To add an existing resource account:
+All Auto attendants must have an associated resource account. All resource accounts must be assigned a [Microsoft Teams Phone Resource Account license](teams-add-on-licensing/virtual-user.md). If you wish, you can assign several resource accounts to an Auto attendant.
 
-1. Under Resource accounts, select the **Add** button to add a resource account for this Call queue.
-1. On the **Add accounts** pane, search for the resource account to add.
-1. Select the **Add** button next to the resource account you want to assign to this Call queue.
-1. At the bottom of the pane, select the **Add** button.
-
-### Create a new resource account:
-
-1. Under Resource accounts, select the **Add** button to add a resource account for this Call queue.
-1. On the Add accounts pane, search for any set of letters to pull up the results dropdown.
-1. Select the **Add a resource account** button at the bottom of the results.
-1. On the Add resource account pane:
-  1. Type in a descriptive Display name. Agents see this name when a call is presented to them.
-  1. Type in a descriptive Username for the resource account.
-  1. Select the **Resource account type** dropdown and select **Call queue**.
-  1. At the bottom of the pane, select the **Save** button.
-1. On the Resource accounts pane, select the **Add** button.
-
->[!NOTE]
-> Remember to assign a [Microsoft Teams Phone System Resource Account license](manage-resource-accounts.md#assign-a-license).
-
-For more information, see [Manage Teams resource accounts](manage-resource-accounts.md).
+For details on how to create resource accounts and ready them for use with auto attendants, see [Manage Teams resource accounts](manage-resource-accounts.md).
 
 Once you've added resource accounts, select **Next**.
 

Teams/create-a-phone-system-call-queue.md

@@ -71,34 +71,18 @@ Type a name for the Call queue in the box at the top.
 
 ### Add an existing resource account
 
-All Call queues must have an associated resource account. All resource accounts must be assigned a [Microsoft Teams Phone Resource Account license](teams-add-on-licensing/virtual-user.md). If you wish, you can assign several resource accounts to a Call queue. 
+Before you can create and manage resource accounts, you must do the following:
 
-To add an existing resource account:
+- [Obtain Microsoft Teams Phone Resource Account licenses](manage-resource-accounts.md#obtain-microsoft-teams-phone-resource-account-licenses)
+- [Obtain phone numbers](manage-resource-accounts.md#obtain-phone-numbers)
+- [Assign permissions for managing a resource account](manage-resource-accounts.md#assign-permissions-for-managing-a-resource-account)
 
-1. Under **Resource accounts**, select the **Add** button to add a resource account for this Call queue.
-1. On the **Add accounts** pane, search for the resource account to add.
-1. Select the **Add** button next to the resource account you want to assign to this Call queue.
-1. At the bottom of the pane, select the **Add** button.
+All Call queues must have an associated resource account. All resource accounts must be assigned a [Microsoft Teams Phone Resource Account license](teams-add-on-licensing/virtual-user.md). If you wish, you can assign several resource accounts to a Call queue.
 
-### Create a new resource account:
-
-1. Under **Resource accounts**, select the **Add** button to add a resource account for this Call queue.
-1. On the **Add accounts** pane, search for any set of letters to pull up the results dropdown.
-1. Select the **+ Add a resource account** button at the bottom of the results.
-1. On the **Add resource account** pane:
-    1. Type in a descriptive **Display name**. Agents see this name when a call is presented to them.
-    1. Type in a descriptive **Username** for the resource account.
-    1. Select the **Resource account type** dropdown and select **Call queue**.
-1. At the bottom of the pane, select the **Save** button.
-1. On the **Resource accounts** pane, select the **Add** button.
-
->[!NOTE]
-> Remember to assign a [Microsoft Teams Phone Resource Account license](manage-resource-accounts.md#assign-a-license).
+For details on how to create resource accounts and ready them for use with auto attendants, see [Manage Teams resource accounts](manage-resource-accounts.md).
 
 Agents see the resource account name when they receive an incoming call.
 
-For more information, see [Manage Teams resource accounts](manage-resource-accounts.md).
-
 ### Assign a calling ID (optional)
 
 **Available for Teams channel/collaborative calling desktop users and Teams mobile client users with standard Call queues.**
@@ -117,17 +101,7 @@ Assign outbound caller ID numbers for the agents by specifying one or more resou
 1. Select the **Add** button next to the resource account with an assigned phone number.
 1. Select the **Add** button at the bottom of the pane.
 
-If you don't have a resource account with an assigned phone number:
-
-1. Under **Resource accounts**, select the **Add** button to add a resource account.
-1. On the **Add accounts** pane, search for any set of letters to pull up the results dropdown.
-1. Select the **+ Add a resource account** button at the bottom of the results.
-1. On the **Add resource account** pane:
-    1. Type in a descriptive **Display name**. Agents see this name when a call is presented to them.
-    1. Type in a descriptive **Username** for the resource account.
-    1. Select the **Resource account type** dropdown and select **Call queue**.
-1. At the bottom of the pane, select the **Save** button.
-1. On the **Resource accounts** pane, select the **Add** button.
+If you don't have a resource account with an assigned phone number, you must create a resource account. For more information, see [Create a Teams resource accounts](manage-resource-accounts.md#create-a-resource-account).
 
 After you create this new resource account for calling ID, you still need to:
 

Teams/includes/set-up-resource-account-steps.md

@@ -11,7 +11,7 @@ Before you start the procedures in this article, ensure you've done the followin
 > [!NOTE]
 > Resource accounts used for auto attendants and call queues are disabled for sign in and must remain so. Chat and presence aren't available and won't work for these accounts. Even though presence still appears, it won't change.
 >
-> A **User Administrator** or higher role is required to create and license Resource Accounts. For more information, see [Assigning permissions for managing resource accounts](#assign-permissions-for-managing-a-resource-account) and [Using Microsoft Teams administrator roles to manage Teams](/microsoftteams/using-admin-roles).
+> A **User Administrator** and a Teams administrator role is required to create and license resource accounts. For more information, see [Assign permissions for managing resource accounts](#assign-permissions-for-managing-a-resource-account) and [Using Microsoft Teams administrator roles to manage Teams](/microsoftteams/using-admin-roles).
 
 ### Obtain Microsoft Teams Phone Resource Account licenses
 
@@ -58,25 +58,23 @@ To port a number from another carrier, see [Transfer phone numbers to Teams](../
 ## Assign permissions for managing a resource account
 
 > [!NOTE]
-> Currently, Teams administrators can create and manage resource accounts without requiring any user management permissions in Microsoft 365. As part of our commitment to deliver secure solutions that meet the highest standards, we are implementing changes to the management of resource accounts. Going forward, Teams Administrators will need to have user management permissions in Microsoft 365 to create and manage resource accounts. This change will take effect in the 3rd quarter of 2024.
+> Currently, Teams administrators can create and manage resource accounts without requiring any user management permissions in Microsoft 365. As part of our commitment to deliver secure solutions that meet the highest standards, we are implementing changes to the management of resource accounts. Going forward, Teams administrators will need to have user management permissions in Microsoft 365 to create and manage resource accounts. This change will take effect in the 3rd quarter of 2024.
 
-To create and manage a resource account, you must have a one of the following Teams roles:
+To create and manage a resource account, admins must have two roles - a **Teams administrator** role and the **User Administrator** role.
+
+An admin needing to create resource accounts needs one of the following Teams administrator roles:
 
 - Teams Telephony Administrator
 - Teams Communications Administrator
 - Teams Administrator
 
-A Global Administrator can also has the necessary Teams and User permissions to create and manage resource accounts, but we recommend using roles with the fewest permissions.
+The User Administrator role is a built-in role in Microsoft 365 that grants permissions to create and manage user accounts. For more information, see [Assign admin roles in Microsoft 365](/microsoft-365/admin/add-users/assign-admin-roles).
 
-Keep the following in mind:
+If a user has a Teams administrator role without the User Administrator role, you must either assign the User Administrator role to provide the necessary permissions to create user accounts or create a custom role with the minimum required permission (microsoft.directory/users/create) to allow the creation of resource accounts. This custom role can be created with [Microsoft Graph API](/graph/overview). For information on creating a custom role in Microsoft Graph API, see [Assign custom admin roles using the Microsoft Graph API in Microsoft Entra ID](/entra/identity/role-based-access-control/custom-create) and [Create and assign a custom role in Microsoft Entra ID](/entra/identity/role-based-access-control/custom-create).
 
-- Teams Administrators who don't have the User Administrator role need additional permissions to create and update these accounts. You must assign the User Administrator role or create a custom role via [Microsoft Graph API]().
-- User Administrators who don't have the Teams Administrator role need additional permissions to create and update these accounts. You must assign one of the following Teams Administrator roles to the User Administrator:
-  - Teams Administrator
-  - Teams Communications Administrator
-  - Teams Telephony Administrator
+A Global Administrator also has the necessary Teams and User permissions to create and manage resource accounts, but we recommend using roles with the fewest permissions.
 
-By following these guidelines, your organization can securely manage Teams Resource Accounts while ensuring that only authorized personnel have the necessary permissions.
+For more information about Teams administrator roles, see [Use Microsoft Teams administrator roles to manage Teams](/microsoftteams/using-admin-roles).
 
 ## Create a resource account
 

Teams/manage-qna-for-teams.md

@@ -21,7 +21,7 @@ description: Learn about how IT Admins can set up, use, and manage Q&A in Q&A fo
 
 **APPLIES TO:** ✔️Meetings ✔️Webinars ✔️Town halls
 
-Q&A allows presenters, organizers, and co-organizers to take questions from attendees and answer them in real time. This feature is best suited for large, structured meetings and events– like town halls, webinars, all hands, and trainings. The Q&A policy is a per-organizer setting.
+Q&A allows presenters, organizers, and co-organizers to take questions from attendees and answer them in real time. This feature is best suited for large, structured meetings and events– like town halls, webinars, all hands, and trainings. Town hall and webinar organizers and co-organizers can export the event's questions and answers to a CSV file.
 
 Your organization might have requirements to limit which organizers can use Q&A. As an admin, you can control whether an organizer can enable Q&A in their meetings and events.
 

Teams/meeting-recording.md

@@ -148,6 +148,8 @@ There are two ways for you to view consent data. The first way is in the [Teams
 
 The following user types are auto consented for recording and transcription without any participant interaction. They get a consent notification, and their consent data is logged as 'not applicable' or 'auto consent':
 
+- Teams Rooms on Android
+- Teams Rooms on Windows
 - Third party video conferencing devices via Cloud Video Interop (CVI)
 - Third party video conferencing devices connecting via Direct Guest Join (DGJ)
 
@@ -157,23 +159,21 @@ Explicit consent is supported on the following endpoints:
 
 - Mobile Teams (Android and iOS)
 - Meeting participants dialing in using [Audio Conferencing](conferencing-recording-consent.md)
-
+- PSTN calls
 - Shared devices
 - Teams native Mac
 - Teams native Windows
 - Teams Phone devices (including audio conferencing phone devices)
-
-- Teams Rooms on Android
-- Teams Rooms on Windows
 - Teams Web
 - VDI
+
 #### Unsupported endpoints and platforms
 
 In meetings requiring explicit consent, users joining from unsupported endpoints have the view-only experience. Explicit consent isn’t supported on the following endpoints, along with any endpoints not listed under supported endpoints:
 
-- Teams Displays
 - CarPlay
 - Old version native clients
+- Teams Displays
 
 ## Block or allow download of channel meeting recordings
 
@@ -292,3 +292,4 @@ You can use the following diagnostic tool to validate that the meeting recording
 - [Configure transcription and captions for Teams meetings](meeting-transcription-captions.md)
 - [Roles in a Teams meeting](https://support.microsoft.com/office/c16fa7d0-1666-4dde-8686-0a0bfe16e019)
 - [Block the download of Teams meeting recording files from SharePoint or OneDrive](block-download-meeting-recording.md)
+

Teams/plan-town-halls.md

@@ -150,7 +150,7 @@ Teams admins and organizers have different policies and settings to control the
 |[Live translated transcription (Teams Premium)](meeting-transcription-captions.md) |Can control whether organizers with a Premium license can have live translated transcription for their town halls. |Can enable live translated transcription for themselves; attendees can always turn on live translated transcription.|
 |[Manage what attendees see](https://support.microsoft.com/office/manage-what-attendees-see-in-teams-meetings-19bfd690-8122-49f4-bc04-c2c5f69b4e16) |No control. |Can decide whose avatars or video feeds to spotlight during the town hall. |
 |[Manage who can schedule town halls](set-up-town-halls.md)|Can disable town halls for users and groups, control which organizers can schedule town halls,  and decide whether organizers can schedule public town halls.|Can schedule town halls if allowed by admin.|
-|[Q&A](manage-qna-for-teams.md)|Can manage if organizers can use Q&A in town halls.|Can decide if Q&A is available for their town halls if allowed by admins. Q&A is the only way attendees can interact and engage with presenters and organizers.|
+|[Q&A](manage-qna-for-teams.md)|Can manage if organizers can use Q&A in town halls.|Can decide if Q&A is available for their town halls if allowed by admins. Q&A is the only way attendees can interact and engage with presenters and organizers. Town hall organizers and co-organizers can export the event's questions and answers to a CSV file.|
 |[Recording](meeting-recording.md)|Can allow or prevent town hall recording. |Recordings start automatically for town halls, but organizers can turn this off. |
 |[Recording expiration](meeting-recording.md)|Can manage whether recordings automatically expire. |By default, published recordings expire after 30 days. Organizers can extend the expiration date to 60 days. After the new date passes, they must reupload and republish the file to keep sharing.|
 |[RTMP-In](meetings-rtmp-in.md)|Can control whether organizers can use RTMP-In for their town halls. |Can produce their Teams events directly from an external hardware or software-based encoder to integrate different types of media into the event. To start streaming from the encoder, organizers can choose RTMP-In from their meeting options and then access the RTMP link and key. |

Teams/plan-webinars.md

@@ -107,7 +107,7 @@ Teams admins and organizers have different policies and settings to control the
 |[Live translated transcription (Teams Premium)](meeting-transcription-captions.md) |Can control whether organizers with a Premium license can have live translated transcription for their webinars. |Can enable live translated transcription for themselves; attendees can always turn on live translated transcription. |
 |[Manage what attendees see (Teams Premium)](https://support.microsoft.com/office/manage-what-attendees-see-in-teams-meetings-19bfd690-8122-49f4-bc04-c2c5f69b4e16)|No control|Can decide whose avatars or video feeds to spotlight during a Teams meeting. Others are hidden from view.|
 |[Manage who can schedule webinars](set-up-webinars.md)|Can disable webinars for users and groups, control which organizers can schedule webinars,  and decide whether organizers can schedule public webinars.|Can schedule webinars if allowed by admin.|
-|[Q&A](manage-qna-for-teams.md)|Can manage if organizers can use Q&A in webinars.|Can decide if Q&A is available for their webinars if allowed by admins.|
+|[Q&A](manage-qna-for-teams.md)|Can manage if organizers can use Q&A in webinars.|Can decide if Q&A is available for their webinars if allowed by admins. Webinar organizers and co-organizers can export the event's questions and answers to a CSV file.|
 |[Reactions](manage-reactions-meetings.md)| Manage whether organizers with this policy can use reactions in their webinars. |Can control whether reactions can be used in their webinars. |
 |[Recording](meeting-recording.md)| Can allow or prevent webinar recording. |If the admin enables recording, organizers can set who can record and automatic recording. |
 |[Registration](set-up-webinars.md)| Can manage who can register for webinars. |Registration is required for attendees to attend webinars. Organizers can decide how many people can register for a webinar. With a Teams Premium license, they can also require manual registration approval, enable a waitlist, and limit registration start and end time.  |