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add fields to Ticket to support safe-update #106

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add fields to Ticket to support safe-update #106

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8 changes: 7 additions & 1 deletion zendesk/ticket.go
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Original file line number Diff line number Diff line change
Expand Up @@ -2,10 +2,11 @@ package zendesk

import (
"fmt"
"github.com/google/go-querystring/query"
"strconv"
"strings"
"time"

"github.com/google/go-querystring/query"
)

// Ticket represents a Zendesk Ticket.
Expand Down Expand Up @@ -47,6 +48,11 @@ type Ticket struct {
TicketFormID *int64 `json:"ticket_form_id,omitempty"`
FollowupSourceID *int64 `json:"via_followup_source_id,omitempty"`

// safe update fields
// https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#protecting-against-ticket-update-collisions
UpdatedStamp *time.Time `json:"updated_stamp,omitempty"`
SafeUpdate *bool `json:"safe_update,omitempty"`

AdditionalTags []string `json:"additional_tags,omitempty"`
RemoveTags []string `json:"remove_tags,omitempty"`
}
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3 changes: 3 additions & 0 deletions zendesk/ticket_test.go
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Expand Up @@ -54,9 +54,12 @@ func TestTicketCRUD(t *testing.T) {
require.True(t, len(allTickets.Tickets) > 0)
require.Equal(t, *created.ID, *allTickets.Tickets[0].ID)

safeUpdate := true
input := Ticket{
Status: String("solved"),
AdditionalCollaborators: []interface{}{"[email protected]"},
UpdatedStamp: created.UpdatedAt,
SafeUpdate: &safeUpdate,
}

updated, err := client.UpdateTicket(*created.ID, &input)
Expand Down