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Merge pull request #701 from GSA/feature/590-smartpay-vendor-guide
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Vendor guide updates.
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CodyHinze authored Aug 30, 2024
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12 changes: 6 additions & 6 deletions src/content/merchants/vendor-guide.mdx
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<LinkButton link="files/smartpay-vendor-guide.pdf" text="Printable Version [PDF, 04 pages]" />


## What is the GSA SmartPay Program?
## What is the GSA SmartPay® Program?
The GSA SmartPay program is the world's largest commercial payment solution program, servicing more than 560 federal agencies, organizations, and Native American tribal governments. Customer agencies/organizations use purchase, travel, fleet and/or integrated payment solutions to support their missions.

Below are answers to common questions that will help you develop a better understanding of GSA SmartPay, state tax exemptions, and other issues related to doing business with the federal government.
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## What Are the Best Practices for Assessing Taxes on Purchase Accounts?
- Verify that the customer is a federal employee through the card logo, the BIN, or the employee's government ID card.
- The sixth digit of a GSA SmartPay purchase account does not need to be analyzed, because the accounts are identified by the BIN.
- If you are unsure of when to assess taxes, please visit [https://smartpay.gsa.gov/smarttax](/smarttax) for more information, including points of contact for each state.
- If you are unsure of when to assess taxes, please visit [https://smartpay.gsa.gov/smarttax/tax-information-by-state/](/smarttax/tax-information-by-state/) for more information, including points of contact for each state.

## What Is a GSA SmartPay Travel Account?
The GSA SmartPay travel account is used by employees for official government travel and travel related expenses. On these accounts, the first four digits of the BINs include one of the following numerical combinations:
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| 5 | IBA/CBA, Tax Advantage |
| 6 - 9 | CBA|

Each state determines the tax exemption status for federal travelers. Before assessing taxes, please visit [https://smartpay.gsa.gov/smarttax](/smarttax). If your state exempts taxes for federal travelers, do not assess taxes!
Each state determines the tax exemption status for federal travelers. Before assessing taxes, please visit [https://smartpay.gsa.gov/smarttax/tax-information-by-state/](/smarttax/tax-information-by-state/). If your state exempts taxes for federal travelers, do not assess taxes!

## What Should I Do When a Federal Traveler Checks In or Out of a Hotel?
- Be prepared by familiarizing yourself with your state's tax policies and requirements.
- Know if a state tax exemption form is required for your state and be ready to provide a copy of the form to a federal traveler.
- Ask guests to verify themselves as a federal traveler when offering state tax exemption by requesting to see their government ID or travel orders. Note: It is unlawful to photocopy a government ID. For any state tax questions or concerns, please refer to the GSA SmartPay website at [https://smartpay.gsa.gov/smarttax](/smarttax).
- Ask guests to verify themselves as a federal traveler when offering state tax exemption by requesting to see their government ID or travel orders. Note: It is unlawful to photocopy a government ID. For any state tax questions or concerns, please refer to the GSA SmartPay website at [https://smartpay.gsa.gov/smarttax/tax-information-by-state/](/smarttax/tax-information-by-state/).

## What Is a GSA SmartPay Fleet Account?
The GSA SmartPay fleet account is specifically designed for the purchase of fuel, maintenance services, and repair services of official government vehicles. The first four digits of the BINs on all GSA SmartPay fleet accounts include one of the following numerical combinations:
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| Wright Express® (WEX) | 5565, 6900, 7071 |

## Should I Charge Taxes on GSA SmartPay Fleet Accounts?
The GSA SmartPay fleet account is a CBA - meaning that the federal government makes direct payment for purchases made on the account - and thus should not be charged state taxes in most states and territories. For a full listing of tax exempt states, please visit the GSA SmartPay website at [https://smartpay.gsa.gov/smarttax](/smarttax).
The GSA SmartPay fleet account is a CBA - meaning that the federal government makes direct payment for purchases made on the account - and thus should not be charged state taxes in most states and territories. For a full listing of tax exempt states, please visit the GSA SmartPay website at [https://smartpay.gsa.gov/smarttax/tax-information-by-state/](/smarttax/tax-information-by-state/).

## What Is a GSA SmartPay Integrated Account?
The GSA SmartPay integrated account is a specialized account designed to combine the functions of the purchase, travel, and fleet business lines into one payment solution. The first four digits of the BINs on all GSA SmartPay integrated accounts include one of the following numerical combinations:
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| Visa | 4614 |

## Should I Charge Taxes on Integrated Accounts?
The GSA SmartPay integrated account is a CBA - meaning that the federal government makes direct payment for purchases made on the account - and thus should not be charged state taxes in most states and territories. For a full listing of tax exempt states, please visit the GSA SmartPay website: [https://smartpay.gsa.gov/smarttax](/smarttax).
The GSA SmartPay integrated account is a CBA - meaning that the federal government makes direct payment for purchases made on the account - and thus should not be charged state taxes in most states and territories. For a full listing of tax exempt states, please visit the GSA SmartPay website: [https://smartpay.gsa.gov/smarttax/tax-information-by-state/](/smarttax/tax-information-by-state/).

## How Do I Accept GSA SmartPay Accounts?
If you currently accept Visa, Mastercard, Voyager, and/or Wright Express (WEX), you are already set up to accept GSA SmartPay accounts. If your business does not currently accept charge cards, please reach out to your financial institution to discuss accepting charge cards.
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