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Merge pull request #2669 from FlowFuse/zackwasli-patch-2-revert-billing
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Revert billing process.md
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ZJvandeWeg authored Oct 14, 2024
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21 changes: 12 additions & 9 deletions src/handbook/operations/billing.md
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Expand Up @@ -24,20 +24,23 @@ For all monthly recurring invoices Stripe will automatically generate an invoice
and charge customers based on their payment method filed with Stripe.

For annual subscriptions, which could also be self-managed, invoices are created
in HubSpot. These invoices are created manually *after* the customer has agreed
in Stripe. These invoices are created manually *after* the customer has agreed
on the [quote](/handbook/customer/sales/engagements#generating-a-quote-and-order-form) and
[terms](/handbook/customer/sales/legal/#subscription-agreement).

### Creating an invoice

To generate an invoice, the corresponding deal and quote must first be in place in HubSpot. This ensures the correct products and amounts are auto-populated.

1. Ensure the company details are updated, and include an address and country.
1. On the Deal page, find the Invoices section on the right-hand side, then click Add and Convert Deal to Subscription.
2. Change the dates, terms, products, discounts, PO number, contact, and company information if required (most will be correct, since it is pulling from the signed quote).
3. Make sure both ACH and Credit Card options are checked for payment.
4. Click the Finalize button on the top right.
5. It will prompt to send the invoice automatically to the billing contact you designated, change date of send if needed.
Email [email protected] with the following information (available as a template [here](https://app-eu1.hubspot.com/templates/26586079/edit/53524964?q=invoi&page=1):

* Start date:
* Name:
* Email:
* Address:
* Terms:
* VAT Number:
* Cloud or Self-Hosted:
* Custom terms (if applicable):
* Stripe Link (if applicable):

## Coupons

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