Merge pull request #161 from 3mdeb/faq-shop-2024-08-14

Faq shop 2024 08 14

content/faq-shop.md

@@ -59,6 +59,17 @@ Please refer to the official Dasharo documentation:
 * MSI FAQ: <https://docs.dasharo.com/unified/msi/faq/>
 * Dasharo Entry Subscription supported hardware: <https://docs.dasharo.com/variants/overview/>
 
+### **Communication**
+
+#### Q: I have technical question about products, how can I reach your experts?
+
+To directly reach our experts, the best way is through our official
+[Dasharo Matrix Channel](https://matrix.to/#/#dasharo:matrix.org). It’s the
+fastest way to get technical answers to your questions about the products and
+services in our shop. Learn more about this topic at Dasharo Universe [Community
+Section](https://docs.dasharo.com/#community). For order-specific questions
+reach us at <[email protected]>.
+
 ### **Other**
 
 #### Q: What is the Dasharo and why do I need it?