[HELP] Gateway disconnect and connect every some msec

[Tasosgi]

I can send telemetry data to platform but the gateway disconnect and connect every some msec. It seems that it tries to subscribe to attributes without success.

modbus_serial.txt
tb_gateway.json.txt

[github-actions]

Hi @Tasosgi.
Thank you for your interest in ThingsBoard IoT Gateway.
Your issue was registered, please wait for response from engineer.

IOTGW-80

[imbeacon]

Hi @Tasosgi,

Usually disconnect with this reason code appears if you have already connected gateway with the same credentials, could you try to generate a new accessToken and use it?

[Tasosgi]

Hello, yes I have seen that in other cases. But in that case there isn't another gateway or device online. Anyway I will check it today.

Another strange think I see in this version is that if I don't put the "type": "serial" before "master" my configuration file don't works and the gateway use the default one. According to the examples it must be under "slaves". I have attach my configuration files

[imbeacon]

Ok, another option is rate limits, could you check your notifications on the platform - don't you have a message like "Rate limits exceeded?

[Tasosgi]

No message like this. This platform hasn't big load. There was a traffic yesterday when I tested the gateway but I think because the repeatedly connect - disconnect procedure.

[imbeacon]

@Tasosgi I mean notification (bell icon in the top panel), there is rate limits per device on ThingsBoard level. And if you restart the gateway 3 or 4 times per minute - it may be triggered.

[devaskim]

I faced with this problem after enabling remoteConfiguration option #1254

[Tasosgi]

Thanks to the help of @imbeacon I found the problem. I had gave the same name to the gateway, when I created it in the platform, and the slave, in the modbus configuration file