Note
This is an official help page but if you want proper help from our support staff please go to our Discord support server (FreeMcServer.net).
You might not have an adblocker (or you do, double check), but something is blocking ads from coming onto the page. It might be your browser or it can be DNS (Domain Name System) or ISP (Internet Service Provider) level.
Note
If this did not help you, please read this.
Yes, the server is free forever and you will keep your server as long as you renew it.
1.13 and above performance issue warning:
Warning
1.13 and above are really bad in performance and take a huge amount of ram. So when creating a server or moving to 1.13 and above please change the server type to high memory and reduce the view-distance to 3 in the server.properties file. Not doing so will cause a lot of performance issues and mostly crash the server on start.
- Renew every 2 days
- 256 MB of RAM
- Renew every 4 hours
- 1 GB of RAM
Both servers have an unlimited amount of slots and plugins.
Warning
Servers that are not renewed within 20 days are deleted.
Servers are taken most of the time as it is a mostly free service, so the only help I can give is to tell you to wait, as servers that have been expired for a long time are automatically deleted, every five mins. Please check back later for a space.
If the server is offline there is no way of connecting, please check the console for any errors as to why it is offline and provide the staff in the discord the error when talking to them. Link is provided in the warning at the top of this page.
In recent changes to the use of cracked plugins, server that are suspended for cracked plugins will be deleted. If the server is suspended again, the account will be terminated. You'll have to open a ticket asking for the server to be deleted. (We can know if your server has been suspended before).
If the server is suspended over something else, please open a ticket by going into your control panel and looking under support where it says tickets where it will redirect you to the page and click open ticket to create a ticket. Want to get help in creating a ticket? Follow the guide here.
Warning
Do not say or hint that you have opened a ticket in our discord support server, otherwise your ticket will be closed under our discord server rules.
Yes, those plugin are allowed and previously they were not but they have lifted some restrictions on them.
Orebfuscator is no longer forbidden but will use up a lot of CPU, so it will most likely to cause your server to be stopped, just not suspended.
Votifier and DynMap are now allowed to be listening on a specific network port, if configured on the 50000 - 51000 port range.
DynMap will likely cause your server to be stopped due to high CPU usage. A guide on setting up DynMap on your server is here.
Warning
Use of Votifier and DynMap plugins outside of the 50000 - 51000 port range will lead to a direct and permanent account termination.
Note
Any kind of remote console, bots (including, but not limited to Discord bots), RCON are still forbidden and will lead to account suspension or termination.
The way to get verified is to go to your control panel and on the side is Account Verification click it and fill everything in.
Yes, you need to fill everything. But I don't have a phone number for telegram or telegram is blocked in my country what can I do? If you are unable to verify, freemcserver cannot do anything about it. Unable to verify = Your not going to be verified. It's as simple as that.
DO NOT DO THE FOLLOWING:
-
Ask to be verified immediately
-
Ask freemcserver.net staff why your request got denied or accepted
Yes, the staff at the freemcserver.net discord know this as a just a UI bug. Nothing to worry about as your not getting scammed. The server still follows the plan you have. The countdown is broken (We are working on a fix for it).
- Download Filezilla Client here
- Go to the FTP access on the left side of the control panel
- Find the following:
- FTP Server IP: xxxxxx.freemcserver.net
- FTP Server PORT: 21 (Not needed as FTP uses port 21 as default)
- FTP Username: [email protected] (Number is different for every server)
- FTP Password: RandomlyGeneratedNumbersAndLetters
- Copy over each information from the FTP Details into their correct boxes. On the left side are your Local Files and on the right are your Server Files.
Password Error:
The password cannot have a space before and/or after the password or it will return the following error. Try pasting it in a text editor like this before you enter it into your FTP client.
Connect Error:
The server cannot be expired or suspended or it will return the following error.
Note
While WebFTP is available, it is not recommended as it is not developed by freemcserver.net staff and may have some bugs and is quite unstable.
To upload a world, drag the world folder from where it is located on your local files area to the server files area you see when using FileZilla. A guide on how to get and use it is here. The last step is to choose the world to be used by renaming the world textbox under Service Information on the home page of the control panel to the world folder uploaded and then restart the server. A video on how to upload your world to your server is here.
To upload a plugin drag a plugin from where it is located on your local files area to the server files area you see when using Filezilla. A guide on how to get it and use it is here. The last step is to restart the server. A video on how to upload plugins to your server is here.
Note
Please do NOT upload a file that goes again the Terms of Service which can be found here.
By upgrading the server, you can get what is said that you will get. So does the 1gb add on to my current 1gb? No, it does not work like that. Let me explain below using the starter upgrade as an example.
RAM Memory: 1024 MB (1 GB)
CPU Limit: Medium
Max Slots: Not limited
Max Plugins: Not limited
Days between renewals: 30 days
Plan duration: 30 days (can be extended later)
Price: 350 credits
The starter upgrade gives 1gb not added on to your existing amount, medium CPU limit, max slots and plugins are not limited so basically both are unlimited, a 30 day plan so not forever and has to be renewed every month and the price is just 350 credits which can be purchased or redeemed using codes from Facebook, Instagram, Twitter, Discord Server or YouTube Channel.
The only method on how to fix the broken pipe error:
-
Spam click the
Stopbutton for 2 seconds -
Wait 1 minute
-
Start your server again
If the problem persists then contact the staff by opening a ticket. A guide in opening a ticket is here.
Follow the guide below to open a ticket:
- Go to the Control Panel
- Under Support click Tickets
- Click the Open Ticket button under the Tickets heading
- Follow the bulleted rules before creating a ticket. Please read the info below with the correct redirect to the FAQ page.
- Choose the department from the dropdown depending on what you are creating ticket for
- Please fully explain your question or issue in the box below the dropdown
- Once the ticket has been created, check back a few hours or days later for a reply
The departments in the dropdown is listed below:
- English Support - For normal issues
- Abuse - For suspended or terminated server issues
- Mobile App - Issues regarding the mobile app
DO NOT DO THE FOLLOWING WITH TICKETS:
-
Ask to be verified immediately
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Ask why your verification request got accepted or denied
-
Open multiple tickets about the same issue
-
Type other languages in an ENGLISH ONLY ticket (unless the department says you are allowed)
-
Open tickets about an issue that could be solved by reading this FAQ Site, going to the FAQ on the freemcserver.net community forum or by visiting the Discord Server.
Warning
Do NOT ask or hint in any way, shape or form for a ticket to be replied otherwise the ticket will be closed without a response and you will receive a warning.
Warning
Please take the time to think about it before carrying on.
Once a server is deleted there will be no going back and freemcserver.net does not keep backups of anything so it will be permanently deleted.
Once an account is deleted, the account will be blacklisted and will not let you use the service again in the future.
If you still want to delete your server, create a ticket asking for your server to be deleted. A guide in opening a ticket is here.
If you still want to delete your account please send an email to [email protected] from the email assigned to your account asking for it to be deleted.