manifest.json

{
  "name": "Tag Instructor",
  "author": {
    "name": "Zendesk Labs",
    "email": "zendesklabs@zendesk.com",
    "url": "https://github.com/Sarapulov/tag-instructor"
  },
  "defaultLocale": "en",
  "private": false,
  "singleInstall": false,
  "location": {
    "support": {
      "ticket_sidebar": {
        "flexible": true,
        "url": "assets/iframe.html"
      },
      "new_ticket_sidebar": {
        "flexible": true,
        "url": "assets/iframe.html"
      },
      "user_sidebar": {
        "flexible": true,
        "url": "assets/iframe.html"
      },
      "organization_sidebar": {
        "flexible": true,
        "url": "assets/iframe.html"
      },
      "nav_bar": {
        "url":"assets/iframe.html",
        "autoHide": true,
        "flexible": true
      }
    }
  },
  "parameters": [
   {
     "name": "tags_config",
     "type": "multiline",
     "default": "{\"agent\":[{\"tags\":[\"mac\",\"accord\"],\"operator\":\"any\",\"message\":\"<b>Welcome on board Newhire!</b><br>We are glad you here! To get help you can contact your manager or check out our Help Center.\",\"kind\":\"notice\"}],\"user\":[{\"tags\":[\"usertag1\",\"usertag2\"],\"operator\":\"all\",\"message\":\"<b>IMPORTANT</b> This end-user is flagged as being very sensitive to the English languge. Make sure you proof read all your communication.\",\"kind\":\"alert\"},{\"tags\":[\"usertag3\"],\"operator\":\"any\",\"message\":\"This end-user has very long history with us and should be treated carefully\",\"kind\":\"notice\"}],\"organization\":[{\"tags\":[\"orgtag1\"],\"operator\":\"any\",\"message\":\"<b>WARNING!</b><br>This organization is a key business partner. All your communication with anyone from this organization should be pre-approved!\",\"kind\":\"error\"}],\"ticket\":[{\"tags\":[\"sla_standard\",\"priority_changed\"],\"operator\":\"any\",\"message\":\"This ticket is on <b>STANDARD SLA</b> at this moment. If you change priority to Urgent it will impact the SLA.\",\"kind\":\"notice\",\"css\":\"background:black;color:white;\"}],\"ticket_requester\":[{\"tags\":[\"usertag1\"],\"operator\":\"all\",\"message\":\"You are dealing with VIP customer. Please follow these advises:<ul><li>1. Always proof read your comments;</li><li>2. Use dedicated macro if available;</li><li>3. Avoid complex responses.</li></ul>\",\"kind\":\"alert\"}],\"ticket_assignee\":[{\"tags\":[\"eng\"],\"operator\":\"any\",\"message\":\"Ticket is assigned to Newhire. Make sure all customer communication has been approved.\",\"kind\":\"alert\"},{\"tags\":[\"new_ticket\"],\"operator\":\"all\",\"message\":\"It is uncommon for Newhires to handle tickets like that. Check with your manager.\",\"kind\":\"error\"}],\"ticket_organization\":[{\"tags\":[\"orgtag2\"],\"operator\":\"any\",\"message\":\"This organization has open opportunity with us at this moment. Please treat it carefully!\",\"kind\":\"alert\"}],\"ticket_collaborators\":[{\"tags\":[\"orgtag2\"],\"operator\":\"any\",\"message\":\"Person CCed to this ticket is known as <b><CEO/b>. Make sure you are sending relevant communication out.\",\"kind\":\"notice\"},{\"tags\":[\"test_tag1\"],\"operator\":\"all\",\"message\":\"Person CCed to this ticket is one of local managers. None of the managers should be CCed on tickets like that.\",\"kind\":\"error\"}]}",
     "required": true
   },
   {
     "name": "show_popup",
     "type": "checkbox",
     "default": true
   },
   {
     "name": "hide_section_name",
     "type": "checkbox",
     "default": true
   },
   {
     "name": "hide_disclaimer",
     "type": "checkbox",
     "default": true
   },
   {
     "name": "hide_if_no_messages",
     "type": "checkbox",
     "default": true
   }
 ],
  "version": "1.0.17",
  "frameworkVersion": "2.0"
}