3. fd-presentation-add-moderate.txt

19. Integrate user feedback
So far we have seen how easy is to use Oxygen Feedback commenting system to register and manage user’s feedback.

Now, let’s see how to update documentation sources by integrating the user's feedback into Oxygen.

20. Integrate feedback in oxygen

So, I’ll switch back to the Oxygen XML Editor.

To communicate with Feedback server, oxygen requires an additional plugin that I have already installed. 

Please note that this plugin is under development, it will be released soon.

First, we’ll configure the Oxygen Feedback Plugin from the application preferences page. 
Open preferences page and search for feedback.

In this page, the first thing is to specify the URL to the Oxygen Feedback platform and login. 
The login is performed in the Browser. You have to authorize the oxygen application 
to access data associated with your account.

After we are logged in, we have to register a mapping between the documentation source 
and where it is published. Press new button. 
The Site Base URL specifies the URL of your website. The application proposes the URLs of sited defined by you.

Next, we have to specify the source location, the location of the DITA Map I use for editing. 

At this point, the Oxygen feedback plugin is configured and we can close the preferences dialog.

Now we can close the preferences dialog. 

The users comments are now displayed in the Oxygen Feedback view. Let's open the view to see them.

This view displays the user’s comments associated with current edited topic.

For each comment, the view displays the user who posted the comment, the date,
the comment state, the initial of the site name.

Now, let’s integrate feedback from our users:

John advised us to tell our users that oil should be recycled because it is extremely pollutant. 

So I will add a new step to:
Recycle the oil and oil filter.

Also, John asked us to add a related link to "Oil" topic. Let’s add it.
At this point, we can consider that we have integrated our users feedback.

21. Regenerate online documentation
The next step is to regenerate our documentation, so all users we'll see these changes.

We can simply generate the online documentation as we do in the beginning of the presentation. 

But, in this case, all user’s comments will be preserved and most of them are outdated 
because we changed the documentation.

To fix this, for the cases when you significantly change the documentation, 
we can choose to increase the version of documentation. 

22. New version

So let’s create a new version for the Garage site configuration on the Oxygen Feedback platform.

Select the Garage Site, click Settings button, and select the Site Versions page. 

This page can be used to add or edit versions for a site configuration.

In our case, I want to create a new version. To do that, click the Add Version button.

In the version field, I’ll type 2.0. 
For the website URL, we’ll use the http://localhost/feedback/garage-v2

Click continue to get the installation instructions. 

In our case, we use Oxygen XML editor for publishing option again.

I will duplicate my Garage transformation scenario and change its name to Garage v2.

In the feedback tab, I will copy the installation fragment. 
Click Ok to save changes and Apply associated to start publishing process.

While transformation is in progress, let me show you the Oxygen Feedback website.
So, open in a browser the oxygenxml.com and select Oxygen Feedback product.

There you can read more about this product.
You also can test it without intalling it. 
Also, you can browse the product documentation.


And now you can see that a new version is published with the updated content 
and those outdated comments are no longer visible.

23. Conclusion
In conclusion:

We have seen how to use Oxygen XML Editor and Oxygen Feedback to continuously 
improve online documentation by integrating our community feedback.

We have used Oxygen XML Editor to generate online documentation.

Then, we used Oxygen Feedback commenting platform to add comments and manage them.

Finally, we used Oxygen XML Editor to integrate users feedback by changing 
documentation source content and to generate an updated version of the documentation.