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Account recovery request - I do have recovery codes #4955

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3 tasks done
nandoabreu opened this issue Oct 19, 2024 · 2 comments
Open
3 tasks done

Account recovery request - I do have recovery codes #4955

nandoabreu opened this issue Oct 19, 2024 · 2 comments
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account-recovery Users needing assistance with account recovery

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@nandoabreu
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PyPI Username

nandoabreu

Reason for request

Hello! I no longer have the e-mail account set as my primary email for pypy. I added a new e-mail to replace the primary one (using my 2FA), but I can't remove it.

I DO have my pypy recovery codes. I marked as not having because the form wouldn't allow me to submit and I didn't see other forms to use.

Thanks for your support <3

Recap:

  • I DO have 2FA
  • I DO have recovery codes
  • I do NOT have the primary e-mail account any more

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@nandoabreu nandoabreu added the account-recovery Users needing assistance with account recovery label Oct 19, 2024
@Thespi-Brain
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Hi @nandoabreu,

Please contact [email protected] with an email address that you would like your account to be associated with and please reference this link (#4955). We will proceed from there. Thanks!

@Thespi-Brain Thespi-Brain added status: awaiting response Needs more information before proceeding and removed status: awaiting response Needs more information before proceeding labels Oct 21, 2024
@Thespi-Brain
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Hi @nandoabreu,

Thanks for sending over your preferred email. I have initiated an account recovery process and instructions are being sent to your preferred email address. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

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Labels
account-recovery Users needing assistance with account recovery
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