Frequent conversation not found errors

[jcharaoui]

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Steps to reproduce

We use a Nextcloud Talk group room to keep in touch via text messages, no meetings are occurring.

1. Open the Talk room in a tab (no meeting, just chat)
2. Keep the tab opened for at least a few minutes, pinned
3. Return to the tab after a notification or to send a message

Expected behaviour

Returning to the tab should allow to continue interacting with the chat without problems.

Actual behaviour

The page reloads itself and a "Conversation not found" error message appears.

In the browser console log, an error message is shown.

Talk app

Talk app version: 19.0.9

Custom Signaling server configured: no

Custom TURN server configured: no

Custom STUN server configured: no

Browser

Microphone available: no

Camera available: no

Operating system: Debian 12

Browser name: Firefox

Browser version: 115-esr

Browser log

Object { stack: "c@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:33558:2091\nc@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:33559:3320\nje@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:33557:1792\nEventHandlerNonNull*6672/Z</<@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:33557:1859\n6672/Z<@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:33557:706\nE@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:33559:1637\n_request@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:33558:1261\nrequest@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:33557:5858\n85411/</x/<@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:33558:1747\n36524/o/<@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:33559:7709\nWC@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:34218:2030\nY@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:36330:639\nne@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:36330:1052\nEventListener.handleEvent*xW/<@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:36330:350\nQs@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:26875\nln@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:36417\nmt@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:34632\n20144/bs.prototype.$mount@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:84835\ninit@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:39811\nyr@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:60633\nWi@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:60198\n20144/kf/<@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:66044\n20144/yt/M.prototype._update@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:33902\nNe@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:34675\n20144/M.prototype.get@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:30654\nM@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:30570\nmt@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:34780\n20144/bs.prototype.$mount@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:84835\n20144/mc/M.prototype._init@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:49716\nbs@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:27084:50446\n@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:36570:382\n@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:36570:1621\n@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:36570:1625\n@https://cloud.example.org/apps/spreed/js/talk-main.js?v=1e317913-8:36570:1630\n", message: "Request failed with status code 404", name: "AxiosError", code: "ERR_BAD_REQUEST", config: {…}, request: XMLHttpRequest, response: {…} }
useActiveSession.js:89:11

XHR GET https://cloud.example.org/ocs/v2.php/apps/spreed/api/v3/signaling/8iicdvs5 [HTTP/2 404 Not Found 112ms]

Server configuration

Operating system: Debian 12

Web server: Apache2 w/ mod_proxy

Database: MariaDB

PHP version: 8.2

Nextcloud Version: 29.0.7

List of activated apps:

Enabled: - activity: 2.21.1 - admin_audit: 1.19.0 - bruteforcesettings: 2.9.0 - calendar: 4.7.16 - cloud_federation_api: 1.12.0 - comments: 1.19.0 - contactsinteraction: 1.10.0 - dashboard: 7.9.0 - dav: 1.30.1 - deck: 1.13.1 - federatedfilesharing: 1.19.0 - files: 2.1.1 - files_downloadlimit: 2.0.0 - files_external: 1.21.0 - files_pdfviewer: 2.10.0 - files_reminders: 1.2.0 - files_sharing: 1.21.0 - files_trashbin: 1.19.0 - files_versions: 1.22.0 - firstrunwizard: 2.18.0 - lookup_server_connector: 1.17.0 - nextcloud_announcements: 1.18.0 - notifications: 2.17.0 - oauth2: 1.17.1 - password_policy: 1.19.0 - photos: 2.5.0 - previewgenerator: 5.6.0 - provisioning_api: 1.19.0 - recommendations: 2.1.0 - related_resources: 1.4.0 - richdocuments: 8.4.6 - settings: 1.12.0 - sharebymail: 1.19.0 - spreed: 19.0.9 - systemtags: 1.19.0 - text: 3.10.1 - theming: 2.4.0 - twofactor_backupcodes: 1.18.0 - twofactor_totp: 11.0.0-dev - twofactor_webauthn: 1.4.0 - updatenotification: 1.19.1 - user_status: 1.9.0 - viewer: 2.3.0 - weather_status: 1.9.0 - workflowengine: 2.11.0 Disabled: - circles: 29.0.0-dev (installed 27.0.0) - encryption: 2.17.0 - federation: 1.19.0 (installed 1.17.0) - impersonate: 1.16.0 (installed 1.16.0) - logreader: 2.14.0 (installed 2.12.0) - privacy: 1.13.0 (installed 1.11.0) - serverinfo: 1.19.0 (installed 1.17.0) - support: 1.12.0 (installed 1.10.0) - survey_client: 1.17.0 (installed 1.15.0) - suspicious_login: 7.0.0 - user_ldap: 1.20.0

Nextcloud configuration:

{ [9/9019]
"system": {
"memcache.local": "\OC\Memcache\APCu",
"memcache.distributed": "\OC\Memcache\Redis",
"instanceid": "REMOVED SENSITIVE VALUE",
"passwordsalt": "REMOVED SENSITIVE VALUE",
"secret": "REMOVED SENSITIVE VALUE",
"trusted_domains": [
"cloud.coopviauville.org"
],
"datadirectory": "REMOVED SENSITIVE VALUE",
"overwrite.cli.url": "https://cloud.coopviauville.org",
"dbtype": "mysql",
"version": "29.0.7.1",
"dbname": "REMOVED SENSITIVE VALUE",
"dbhost": "REMOVED SENSITIVE VALUE",
"dbtableprefix": "nc_",
"dbuser": "REMOVED SENSITIVE VALUE",
"dbpassword": "REMOVED SENSITIVE VALUE",
"installed": true,
"forcessl": true,
"forceSSLforSubdomains": true,
"loglevel": 3,
"theme": "",
"maintenance": false,
"skeletondirectory": "",
"logtimezone": "America/Toronto",
"trashbin_retention_obligation": "auto",
"updater.release.channel": "stable",
"mail_smtpmode": "smtp",
"mail_smtpauthtype": "LOGIN",
"mail_from_address": "REMOVED SENSITIVE VALUE",
"mail_domain": "REMOVED SENSITIVE VALUE",
"mysql.utf8mb4": true,
"mail_sendmailmode": "pipe",
"default_language": "fr",
"force_language": "fr",
"default_locale": "fr_CA",
"force_locale": "fr_CA",
"default_phone_region": "CA",
"default_timezone": "America/Toronto",
"session_relaxed_expiry": true,
"mail_smtphost": "REMOVED SENSITIVE VALUE",
"mail_smtpport": "25",
"mail_smtpstreamoptions": {
"ssl": {
"allow_self_signed": true,
"verify_peer": false,
"verify_peer_name": false
}
},
"enabledPreviewProviders": [
"OC\Preview\PNG",
"OC\Preview\JPEG",
"OC\Preview\GIF",
"OC\Preview\BMP",
"OC\Preview\XBitmap",
"OC\Preview\HEIC"
],
"data-fingerprint": "29ee528a96bf4fa17b2efa1d2fa9f91d",
"filelocking.enabled": true,
"memcache.locking": "\OC\Memcache\Redis",
"redis": {
"host": "REMOVED SENSITIVE VALUE",
"port": 0,
"timeout": 0
},
"maintenance_window_start": 1
}
}

Server log (data/nextcloud.log)

No logs entries appear in the period around when the problem occurs.

[nickvergessen]

This sounds like your session expired? Do you also have to login again?

[jcharaoui]

I never have to login again, so my session is still valid the whole time.

[jcharaoui]

Additional data point: I have upgraded my browser to Firefox 128-esr, and Nextcloud to 30.0.1, but the issue persists.