Old mails deleted on other clients still show up as unread in Mail, when opened "Not found" #8223
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feature:mailbox-management
skill:backend
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jancborchardt
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bug
1. to develop
feature:mailbox-management
skill:frontend
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FYI this might be related to #3049 but that issue seems broader, is old already and the discussion is too heated. |
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I have the same problem here. Running nextcloud 25.0.4 and mail app version 2.2.4 |
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Same issue NC 26.0.0 Mail Version 3.0.2. Docker install using MYSQL backend. |
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Here are some info from horde.log Good email beeing fetched : Mail moved by another client on the IMAP server (unseen) : There the mail is showing as describe in the initial post. Mail moved by another client on the IMAP server (seen) : Message List There are the nextcloud.log relevant part (log is the same for seen and unseen mail) Log from a working mail : Let me know if you want more, I have tons off example. IMAP server is Dovecot, and it's in the same LAN. |
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I'm also seeing this when connecting to a PurelyMail account via imap. Relevant nextcloud log. It's likely failing since it's looking for the message in the inbox but it has already been moved to Archive. |
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I've been using NC Mail for a few years now and have learned to deal with most of the issues, but this one has me temporarily using something else. The issue results in many console logs, and an inability to archive messages that show in the NC inbox but are really not there because they have already been archived by my mobile client: It also sometimes results in an endless flurry of desktop notifications saying there are new messages in my inbox: |
This was referenced Jun 16, 2023
Closed
st3iny
added
skill:backend
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I have the same scenario but i can still interact with some of the messages that got deleted |
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@GretaD Yes, this is what i'm seeing. I'm able to interact with the message although the content is not visible: |
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For me in same cases, the content of the message is also visible |
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Not found it says in german for all of them:
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I'm really not trying to be annoying - I promise! |
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Try #8575. We think the issue has been identified. |
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@ChristophWurst I patched the changes into my instance but it doesn't seem to have fixed it for old or new emails despite reloading the page and rebooting nextcloud: Here's the updated code in my own instance: |
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@meichthys check again tomorrow. The background sync (cron) has to run. |
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Ok, Thanks. I did try to manually run the cron job via I'll check again tomorrow. |
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This still seems to be an issue in v3.3.0-alpha.1 |
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This PR has not been merged yet, which means it is not included in any release. You have to apply the patch manually and don't update because it will get overwritten again. |
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@st3iny I did a reset in debug mode before the update, then updated the app and deleted a mail in K-9 on my mobile. After that the mail was still present in Mail and couldn't be viewed/deleted there. |
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@Chartman123 Thanks for clarifying. I'll install the app and see if I can get it to break, too. |
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I did more tests today. First I enabled debug mode and deleted the local caches for my two IMAP accounts. Then I sent mails to both accounts and deleted them with KMail and with K-9. To my surprise and great delight, all deleted mails properly disappeared from Nextcloud Mail, regardless whether debug mode was still on or after I had turned it off. 😁 |
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So it might perhaps also be related to the used server for the mailbox? |
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@Chartman123 I also get the impression that it depends on the server. I just tried to reproduce your case with K-9 and a server that showed the issues before the patch. With the latest version of Mail it works fine. So, in summary there are still some issues left. I vaguely remember that there might be some problems on our side around the |
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@st3iny would it help you if I created a mailbox for you on our server? |
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@Chartman123 Yeah, that would be great. You can send the details to |
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On my server it is completely crazy: I have two mailboxes in Nextcloud Mail. Both mailboxes show emails that have already been deleted. After I deleted the cache, all emails disappeared with the error message "not found". But now it's getting crazy: Other deleted emails are still displayed. But only those that have been marked as deleted on my mail server. There I don't get a "not found" error message. If I delete the cache from mailbox 1 again, mailbox 2 is displayed correctly. But not mailbox 1. And if I then delete the cache from mailbox 2, mailbox 2 is displayed incorrectly again, but mailbox 1 correctly. Nextcloud 27.1.4 |
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It seems like the Problem wasn't fixed completely. I've updated to v3.4.6 and can confirm that mails that I delete on my phone (iOS Mail App) disappear shorty after that in the Inbox of Nextcloud Mail. However, that's only the case if I have Nextcloud Mail open in the Browser. I.e. Everything that I delete while I'm not logged in to Nextcloud will still be showing up in the Inbox of Nextcloud Mail next time I log in. |
Same here. My experiments described above worked well because I had opened Nextcloud in the browser. In real life, I delete mails on the phone while on the go when there is no active browser window, and those deleted mails keep showing up in Nextcloud. |
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nextcloud: 27.1.5.1 PHP 8.2.13 (fpm-fcgi) (built: Nov 21 2023 09:55:59) Server version: Apache/2.4.37 (Red Hat Enterprise Linux) mail: 3.5.0
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@st3iny since the issue scenario described by @hartigdan and @bovender can be reproduced, should we reopen this issue? Or rather new follow-up, cc @ChristophWurst |
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IDK why this is closed. I sill have the issue. I've archived some emails on my phone and they're still in my inbox in Nextcloud. Snappymail is without any issues. I tried to archive them again. click the button to refresh, refreshed the site itself, refreshed it without chache, cleared cache and data and opened it on another device. The stupid emails just won't disappear making my inbox utterly unusable (it was about 20-30 emails I archived). I'd love to use this app's cool functionality (the ai tagging) but the app is slow and unusable due to phantom emails. PS: Some emails also don't load at all. Sometimes they're blank, sometimes it says "not found", sometimes they're rendered too large and cut off. It's been like this for like 4 years. |
because there is #9168 |
THX. I haven't found that and AFAIK it wasn't mentioned here (or is burried in the conversation). |
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now on Nextcloud 29.0.4 - Mail app Version 3.7.6 some deleted mail from other mail applications are not removed in Mail app Version 3.7.6. Still showing "not found" |
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I was able to reproduce it locally on Dovecot. Here are some (hacky) steps to trigger the issue: Preparations
Repro
Running step 3 ensures that the server "forgets" the Disable background syncdiff --git a/src/components/Mailbox.vue b/src/components/Mailbox.vue
index efa8b7320..7742b5b01 100644
--- a/src/components/Mailbox.vue
+++ b/src/components/Mailbox.vue
@@ -142,7 +142,7 @@ export default {
this.bus.on('delete', this.onDelete)
this.bus.on('archive', this.onArchive)
this.bus.on('shortcut', this.handleShortcut)
- this.loadMailboxInterval = setInterval(this.loadMailbox, 60000)
+ //this.loadMailboxInterval = setInterval(this.loadMailbox, 60000)
},
async mounted() {
if (this.$store.getters.hasFetchedInitialEnvelopes) { |
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Two more PRs to improve the situation: |
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This comment was marked as resolved.
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@st3iny can this be closed with the new changes you made? The ghost messages problem seems to be fixed now. |
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This does not seem to be entirely fixed for me. The repair button does indeed repair the mailbox, but I need to repair it every time I archive or move an item in a different email client. |
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@meichthys the changes have been applied to our development/testing version 31 and probably have not been back ported yet to your version. |
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OK thanks! I'm on 4.0.2 |
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Sorry, I forgot we are talking about the Mail app, the current development/testing version is 4.2, so you will most likely get the update when the new version is released. |
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The issues seem to be fixed for me. I still get the occasional ghost message but that gets fixed if I wait. The wait can still be quite long as Mail can be insanely slow (faster than it used to be but it can still take solid 20 seconds until the email list is refreshed). But since this seems to be fixed it's in a usable state (unless you have a large inbox like one of my friends has). |
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Steps to reproduce
Expected behavior
No non-existent mails should show up in Mail, especially not indicated as unread. If the preview line can not be fetched, maybe it’s better to not show it in the message list to begin with? (It could still be loaded in later if the mail is retrieved.)
Actual behavior
The 3 mails of upgrade, activity, and invitation are actually deleted. They show up in the list without preview text line, and indicated as unread. When opening, they show "Not found":
Mail app version
Current on cloud.nc.com
Mailserver or service
No response
Operating system
No response
PHP engine version
None
Web server
None
Database
None
Additional info
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