Mails shown in Inbox are outdated/missing #3049

nRaecheR · 2020-05-04T05:45:37Z

Hi all,

I've been using the Mail app since it's public release but sind the 1.3.0 update it is unusable for me.

Here's the environment:

Nextcloud 18.04 (amd64, official Docker image)
Mail 1.3.2
Two Mail Accounts:
- One local IMAP account ("Admin")
- One remote IMAP account ("Strato")

Here's the list of problems I'm encountering:

The Strato account only shows the latest mail, one mail max. Sometimes it doesn't show any mail at all. This is the same for the account specific inbox and for the common inbox. And it seems that when I move a mail from the Inbox to another IMAP folder the mail seems to stay inside the Inbox in the Mail App. It won't recognize the move operation.
The Admin account is very high traffic and this seems to be a problem too. It shows a lot of old mails that has been deleted from another mail program days ago. Trying to delete it once again from NC Mail app sometimes seem to lock the app up and I need to close the browser tab and reload it once again. The mails shown are never the mails that currently existing in the mail box. I can see mails from days ago that lived only some seconds and are deleted from it.

The main problem seems that the Mail App can't handle it when mails are deleted or moved from a another mail program. The old version (-1.3.0) had problems with that too but a simple reloading of the Mail tab solved this, now this is permanent. A manual sync of the mail accounts won't help (occ mail sync command).

The Mail App is totally unusable with my setup and needs some fixing to be working again. I can't see anything relevant in the log files. Please tell me how to help fix this problems.

ChristophWurst · 2020-05-04T07:17:57Z

I can't see anything relevant in the log files.

I highly doubt this.

The Nextcloud mail app offers an extensive logging system to make it easier identifying and tracking down bugs. Please enable debug mode and set the log level to debug in your admin settings. Then, try to reproduce your issue and take another look at data/nextcloud.log and data/horde_imap.log.

ChristophWurst · 2020-05-04T07:18:28Z

Please use the bug report template for future reports: https://github.com/nextcloud/mail/issues/new?assignees=&labels=bug%2C+0.+to+triage&template=bug.md&title=

spreeni151 · 2020-05-04T18:15:13Z

Dear Christoph,
I'm using NC Mail (18.04/1.3.4) on a NC turnkey system - I have no access to config files, just admin settings within NC. I noticed the same behavior as nRaecheR with a mail account of Strato.de. Mails of inbox are vanishing while a new one appears, although they are still stored on the server they are just not shown in the inbox. Similar behavior of 'sent mails' folder.
I checked back with an accout of another provider (all-inkl.de) and everything is fine here. So I think it has something to do with the communication to the server of some providers and it is not a general problem.
I hope this helps a bit to enclose the problem - would it help to send a download of the errorlog in NC's settings panel?
BTW. Thanks for your work

nRaecheR · 2020-05-05T05:43:29Z

Thank you Christoph for your answer. Maybe you should configure the issue reporting that the template is used when someone is opening a new issue?

Anyway, I've produced some log files but I find it difficult to provide it to you because they contain a lot of private/sensitive information, at least the horde_imap.log. Is there any way to sanitize the log file before I can send it to you? Are there any entries I can grep out and send to you?

ChristophWurst · 2020-05-05T07:14:14Z

Thank you Christoph for your answer. Maybe you should configure the issue reporting that the template is used when someone is opening a new issue?

It's not always necessary. And the more complex the template, the more people will ignore it just like it happened here.

nRaecheR · 2020-05-05T09:42:26Z

No answers to my log files questions?
Maybe the diagnose output helps, here it is for the "Strato" account:

IMAP capabilities:
- AUTH
- CHILDREN
- ENABLE
- I18NLEVEL
- ID
- IDLE
- IMAP4
- IMAP4REV1
- MOVE
- MULTIAPPEND
- NAMESPACE
- QUOTA
- SORT
- STATUS
- UIDPLUS
- UNSELECT
- WITHIN
- XLIST

Account has 42913 messages in 201 mailboxes

and here for the "Admin" account :

IMAP capabilities:
- AUTH
- ENABLE
- ID
- IDLE
- IMAP4REV1
- LITERAL+
- LOGIN-REFERRALS
- SASL-IR
- STARTTLS

Account has 7060 messages in 9 mailboxes

ChristophWurst · 2020-05-05T09:47:39Z

No answers to my log files questions?

I'll answer. Just try to be a bit more patient. This is free community support. If you have a support contract with Nextcloud GmbH please reach out through the support system so we can prioritize this issue.

nRaecheR · 2020-05-05T09:49:10Z

No rush, thank you.

barrydegraaff · 2020-05-09T06:13:19Z

I have seen this issue as well, for now work-around that seem to work most of the time to update the folders is to click the Mark all as read option in the ... menu.

ChristophWurst · 2020-05-11T06:52:32Z

update the folders is to click the Mark all as read option in the ... menu

I don't see why that would help. It will just set a flag on a few messages. I still can not reproduce the issue.

nRaecheR · 2020-05-11T06:59:16Z

It doesn't help on my setup. Another problem is that the content in "All inboxes" has nothing to do with the inboxes per account. The account one is empty for Admin account but the common one is showing a lot of (deleted) mails from it. Clicking on one of the mails shows only this text:

Not found
Could not load the desired message :'-|

j-insan3 · 2020-05-14T13:17:18Z

I have the same issue. Clicking mark all as read does not work for me. Also i noticed that when you click on the menu next to inbox it counts the mails in my inbox correctly (9). However i see a lot more emails, also the removed mails are still there.

In the log inside nextcloud i don't see any mail related erros, or do i need to enable more debugging error logging somewhere else?

ChristophWurst · 2020-05-14T13:47:58Z

There is LOTS of debugging options. But right now I have no clue where to look, so those might not help at all.

j-insan3 · 2020-05-14T14:35:57Z

All i can see is this this in the console log from the browser when i click on a not existing mail:

[DEBUG] mail: Inboxes sync'ed in background Object { app: "mail", uid: "jurgen" }mail.js:229:225524
[DEBUG] mail: navigated to another message Object { app: "mail", uid: "jurgen", to: {…}, from: {…} }mail.js:229:225524
[DEBUG] mail: using cached value for envelope 1-SU5CT1g=-277 Object { app: "mail", uid: "jurgen" }mail.js:229:225524
[DEBUG] mail: envelope and message fetched Object { app: "mail", uid: "jurgen", envelope: {…}, essage: undefined }mail.js:229:225524
[INFO] mail: message could not be found Object { app: "mail", uid: "jurgen", messageUid: "1-SU5CT1g=-277", envelope: {…}, message: undefined }

ChristophWurst · 2020-05-14T19:13:12Z

If you are like REALLY curious, then you have to enable debug mode and loggin on the server. Remove the account. Then add it again.

The Nextcloud mail app offers an extensive logging system to make it easier identifying and tracking down bugs. Please enable debug mode and set the log level to debug in your admin settings. Then, try to reproduce your issue and take another look at data/nextcloud.log, data/horde_imap.log and data/horde_smtp.log.

nRaecheR · 2020-05-19T06:40:11Z

The problem still exists with Mail 1.35. Strato Inbox says "3 messages" but the view/reading pane at the right says "No messages in this folder". It seems that the logic behind that is borked. Mail recognizes the presence of the mails but won't display them. When a new mail arrives that single mail will be displayed until deleted. After that it takes hours (?) to recognize that the mail is no longer in the inbox. Then the mail box in empty once again, but it still says that there are 3 Messages in it (which is the truth).
The admin accounts behaves somehow like the opposite, it says "0 messages" but is showing a lot of old messages that were deleted hours ago. When trying to delete a (already deleted) message the app seems to hang and needs to be reloaded by refreshing the browser tab.

ChristophWurst · 2020-05-19T07:31:21Z

Yeah, the sync mechanism has problems on your setups.

What you see in the sidebar is a direct query that goes to IMAP. If you see a mismatch there, it's totally meaningless in terms of the cache state of the app.

I have no idea how to remotely debug this. If someone sends me credentials to an IMAP account with this problem that I can set up and debug locally I might be able to gather more info.

ChristophWurst · 2020-05-19T07:32:21Z

What is your cron setting btw? What type of cron do you run? How often is it run? See the admin settings.

nRaecheR · 2020-05-19T07:33:44Z

I could create you an temporary account for one of my Strato domains. if you send me an email address where I can send you the login/password to.
Cron is System Cron, it works without problems every 15 minutes.

ChristophWurst · 2020-05-19T07:35:33Z

Cron is System Cron, it works without problems.

How often is it run?

if you send me an email address where I can send you the login/password to.

Send it to christoph at nextcloud com

nRaecheR · 2020-05-19T07:37:30Z

Will do that ASAP. Every 15 minutes.

nRaecheR · 2020-05-19T07:53:38Z

I've send you the login credentials as email.

ChristophWurst · 2020-05-19T08:24:16Z

Thanks a lot. I'll have a look when my time allows.

ChristophWurst · 2020-05-19T08:24:39Z

Every 15 minutes.

Side note: we now recommend running it every 5min :)

nRaecheR · 2020-05-19T08:26:30Z

Ah okay, but I had problems in the past with a long running task (News app update) which took more than 5 minutes but I will try 5 minutes again.

devmarxx · 2022-01-31T09:48:35Z

Same problem as in the first post here. NC 23.0.1, Mail 1.11.6, cyrus-impad 3.2.6-2+deb11u1 with "expunge_mode: immediate"

occ mail:account:diagnose

IMAP capabilities:

AUTH
ENABLE
ID
IMAP4REV1
LITERAL+
SASL-IR

(???, is that all? i.e. XLIST is missing?)

When I clear the cache, everything is there. Next day the situation is as in the picture again.

Regards

Chris

miaulalala · 2022-01-31T13:00:07Z

I've tested 1.9.1 and the problem is fixed for the one account, the high traffic "admin" account. For the other account ("Strato") nothing seems to have changed, mails are disappearing after a short period of time and will never be displayed again.

RIght, this reminds me of the issue we're currently having with iCloud acounts. I could be completely on the wrong track here, but I debugged this a while ago and one issue was the the "vanidshedUids" that were requested for comparing our local state to imap contained uids that were not vanished after all, thus leading to syncing and then immediately disappearing messages in the inbox:

mail/lib/IMAP/Sync/Synchronizer.php

Lines 71 to 87 in 0fc344e

    
           try { 
        
           	if ($criteria & Horde_Imap_Client::SYNC_NEWMSGSUIDS) { 
        
           		$newUids = $this->getNewMessageUids($imapClient, $mailbox, $request); 
        
           	} else { 
        
           		$newUids = []; 
        
           	} 
        
           	if ($criteria & Horde_Imap_Client::SYNC_FLAGSUIDS) { 
        
           		$changedUids = $this->getChangedMessageUids($imapClient, $mailbox, $request); 
        
           	} else { 
        
           		$changedUids = []; 
        
           	} 
        
           	if ($criteria & Horde_Imap_Client::SYNC_VANISHEDUIDS) { 
        
           		$vanishedUids = $this->getVanishedMessageUids($imapClient, $mailbox, $request); 
        
           	} else { 
        
           		$vanishedUids = []; 
        
           	} 
        
           } catch (Horde_Imap_Client_Exception_Sync $e) {

The root cause of this behaviour is still unclear to me, but a "simple" fix for now would be to filter the $vanshedUids array and remove all values contained that are also in other arrays.

devmarxx · 2022-02-01T10:04:00Z

After the update to NC 23.0.1.2 yesterday I took a look in the "Overview" settings section. The system told me there I needed to set "opcache_interned_strings_buffer" larger than 8 (I set it to 10 then) and I had to perform a "occ db:add-missing-indices".

After I did that I cleared the cache for my INBOX again and that went, in contrast to before, super fast (seconds instead of minutes). All mails are visible again in the INBOX. Let's see for how long, but there is new hope :-)

Regards

Chris

nRaecheR · 2022-05-05T08:45:04Z

It's back....after update to version 1.12.0 (NC 23) the mails in the inbox are now outdated again.

ChristophWurst · 2022-05-05T12:22:18Z

I'm sorry to hear that. I'm using the app myself a lot and I have not run into this yet. Let's see if/when this pops up.

plantroon · 2022-07-23T20:28:58Z

It is possible that the same thing happened to me with self-hosted Mailcow (uses Dovecot) - the state of the inbox displayed in Nextcloud mail app was outdated. All other IMAP/EAS clients displayed it correctly. I just straight up deleted the account and re-added it and now I have this:

Any chance @nRaecheR could reproduce this please?

Here are the logs from when viewing an e-mail with no subject and ? as sender:

------------------------------
>> Sat, 23 Jul 2022 20:17:08 +0000
>> Connection to: imap://mailcow.plantroon.com:993/
>> Server connection took 0.0124 seconds.
S: * OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE LITERAL+ AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
C: 1 AUTHENTICATE PLAIN [INITIAL CLIENT RESPONSE (username: [email protected])]
S: 1 OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE SNIPPET=FUZZY PREVIEW=FUZZY PREVIEW STATUS=SIZE SAVEDATE LITERAL+ NOTIFY METADATA SPECIAL-USE COMPRESS=DEFLATE QUOTA ACL RIGHTS=texk] Logged in
>> Command 1 took 0.0836 seconds.
>> CACHE: Using the OCA\Mail\Cache\Cache storage driver.
C: 2 ENABLE QRESYNC
C: 3 EXAMINE INBOX (QRESYNC (1628609455 69311 479:480,483,485:486,488,492:495,498:499,510,512:517,519:520,523,526:527,532,534:542,545,547,549,551,555,557,560:567,569:570,573:574,583:585,589:593,597:598,601:603,605:606,608,610,612,615:617,624:625,632:634,639,642:645,652,662,670:672,686,688,705:707,709:710,722:723,726,730:731,735,741,743:749,751,754:764,766,2922:2923,2926:2936,2941,3536,3919,4142,4232,4244,4431,4671,5722,6366,6768,6770,6789,6844,6892,7044,7047:7049,8392,9169,9374,9981,10076,10562,11932,12063,12640,12865,13170,13499:13501,14316,14833,15642,16936,17046,17543,18382,18920,20523,22905,23859,24744:24745,24803,24813,24815:24824))
S: * ENABLED QRESYNC
S: 2 OK Enabled (0.001 + 0.000 secs).
>> Command 2 took 0.0006 seconds.
S: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft Old $Forwarded NonJunk)
S: * OK [PERMANENTFLAGS ()] Read-only mailbox.
S: * 193 EXISTS
S: * 0 RECENT
S: * OK [UNSEEN 184] First unseen.
S: * OK [UIDVALIDITY 1628609455] UIDs valid
S: * OK [UIDNEXT 24825] Predicted next UID
S: * OK [HIGHESTMODSEQ 69311] Highest
S: 3 OK [READ-ONLY] Examine completed (0.001 + 0.000 secs).
>> Command 3 took 0.0015 seconds.
C: 4 UID FETCH 23774 (ENVELOPE FLAGS INTERNALDATE BODY.PEEK[HEADER])
S: 4 OK Fetch completed (0.001 + 0.000 secs).
>> Command 4 took 0.0006 seconds.

==> data/nextcloud.log <==
{"reqId":"emALmoOJE5nduuY1spST","level":0,"time":"2022-07-23T20:17:09+00:00","remoteAddr":"172.31.0.1","user":"plantroon","app":"mail","method":"GET","url":"/apps/mail/api/messages/23296/body","message":"findByIds in INBOX got 1 UIDs (23774) and found 1. minFetched=23774 maxFetched=23774","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.5060.114 Safari/537.36 Edg/103.0.1264.62","version":"24.0.3.2","data":{"app":"mail"}}

==> data/horde_imap.log <==
C: 5 UID FETCH 23774 (ENVELOPE BODYSTRUCTURE FLAGS RFC822.SIZE INTERNALDATE BODY.PEEK[HEADER])
S: 5 OK Fetch completed (0.001 + 0.000 secs).
>> Command 5 took 0.0008 seconds.
C: 6 LOGOUT
S: * BYE Logging out
S: 6 OK Logout completed (0.001 + 0.000 secs).
>> Command 6 took 0.0025 seconds.
------------------------------
>> Sat, 23 Jul 2022 20:17:11 +0000
>> Connection to: imap://mailcow.plantroon.com:993/
>> Server connection took 0.0133 seconds.
S: * OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE LITERAL+ AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
C: 1 AUTHENTICATE PLAIN [INITIAL CLIENT RESPONSE (username: [email protected])]
S: 1 OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE SNIPPET=FUZZY PREVIEW=FUZZY PREVIEW STATUS=SIZE SAVEDATE LITERAL+ NOTIFY METADATA SPECIAL-USE COMPRESS=DEFLATE QUOTA ACL RIGHTS=texk] Logged in
>> Command 1 took 0.0848 seconds.
>> CACHE: Using the OCA\Mail\Cache\Cache storage driver.
C: 2 ENABLE QRESYNC
C: 3 SELECT INBOX (QRESYNC (1628609455 69311 479:480,483,485:486,488,492:495,498:499,510,512:517,519:520,523,526:527,532,534:542,545,547,549,551,555,557,560:567,569:570,573:574,583:585,589:593,597:598,601:603,605:606,608,610,612,615:617,624:625,632:634,639,642:645,652,662,670:672,686,688,705:707,709:710,722:723,726,730:731,735,741,743:749,751,754:764,766,2922:2923,2926:2936,2941,3536,3919,4142,4232,4244,4431,4671,5722,6366,6768,6770,6789,6844,6892,7044,7047:7049,8392,9169,9374,9981,10076,10562,11932,12063,12640,12865,13170,13499:13501,14316,14833,15642,16936,17046,17543,18382,18920,20523,22905,23859,24744:24745,24803,24813,24815:24824))
S: * ENABLED QRESYNC
S: 2 OK Enabled (0.001 + 0.000 secs).
>> Command 2 took 0.0007 seconds.
S: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft Old $Forwarded NonJunk)
S: * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft Old $Forwarded NonJunk \*)] Flags permitted.
S: * 193 EXISTS
S: * 0 RECENT
S: * OK [UNSEEN 184] First unseen.
S: * OK [UIDVALIDITY 1628609455] UIDs valid
S: * OK [UIDNEXT 24825] Predicted next UID
S: * OK [HIGHESTMODSEQ 69311] Highest
S: 3 OK [READ-WRITE] Select completed (0.001 + 0.000 secs).
>> Command 3 took 0.0018 seconds.
C: 4 UID STORE 23774 +FLAGS \seen
S: 4 OK Store completed (0.001 + 0.000 secs).
>> Command 4 took 0.0006 seconds.
C: 5 LOGOUT
S: * BYE Logging out
S: 5 OK Logout completed (0.001 + 0.000 secs).
>> Command 5 took 0.0007 seconds.

In the database the subjects are empty and in this write-out as well:

plantroon@liberty:/srv/vapps/nextcloud$ /usr/bin/docker exec -t -u www-data nextcloud-app-1 php -f occ mail:account:export-threads 1 | grep subj | tail -n30
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "",
        "subject": "Intel GuC Firmware Fix Submitted For Linux 5.19",
        "subject": "",
        "subject": "Keanu Reeves dropped by Comic-Con to reveal John Wick 4 sneak peek teaser",
        "subject": "Cron <plantroon@liberty> \/usr\/bin\/flock -x -n \/tmp\/rss2email.lock -c \"\/usr\/bin\/r2e run\"",
        "subject": "Security alert",
        "subject": "AMD Sensor Fusion Hub \"SFH1.1\" Support Coming In Linux 5.20 For Newer Laptops",
        "subject": "Seagate s\u013eubuje 30+ TB disk u\u017e o rok",
        "subject": "Problem: High CPU utilization (over 90% for 5m)",
        "subject": "Resolved in 15h 20m 0s: Zabbix agent is not available (for 3m)",
        "subject": "Resolved in 1m 9s: High CPU utilization (over 90% for 5m)",
        "subject": "Problem: Zabbix agent is not available (for 3m)",

All of the e-mails visible there were received AFTER adding the account to Nextcloud. And even out of those, one has the bug. The empty ones were already in the Inbox when adding the account.

Few more disclaimers:

I have utf8mb4 correctly set up per documentation. I use the official docker image but I double-checked anyway. None of the e-mails contained any special characters anyway (emojis or anything similar)
during sync, the web browser (Chrome and Edge, without extensions) is locked up for long periods of time on a machine with Core i7 9700k and 64 GB of RAM. I don't know what it's doing.

Is there any way to completely disable the cache in Mail app or would that hurt the performance too much? Or move it to Redis somehow?

plantroon · 2022-07-23T21:38:24Z

fyi v1.13.1 works .... it does not lock up the browser and it does not try to load the mailbox at once (it loads as I scroll...). If I find any more time, I'll continue testing towards newer versions as I don't know which one broke it. I also needed to drop the tables.

I am willing to provide login details on my mailcow instance to see if this can be reproduced. It is nothing out of the ordinary, just normal Dovecot. Contact me at any address at plantroon.com if any dev is willing to spend time on this.

miaulalala · 2022-07-25T09:41:14Z

It is possible that the same thing happened to me with self-hosted Mailcow (uses Dovecot) - the state of the inbox displayed in Nextcloud mail app was outdated. A

Hi, thanks for debugging this so thoroughly! I think this is a different issue you're seeing. Can you please open a new ticket?

plantroon · 2022-07-27T23:19:21Z

It is possible that the same thing happened to me with self-hosted Mailcow (uses Dovecot) - the state of the inbox displayed in Nextcloud mail app was outdated. A

Hi, thanks for debugging this so thoroughly! I think this is a different issue you're seeing. Can you please open a new ticket?

Sorry, you're probably right. I reported it under #6938

nRaecheR · 2022-08-10T12:57:35Z

FYI, there are no improvements with 0.13.8.

ChristophWurst · 2022-10-12T09:20:36Z

Label dropped because it was a duplicate of the attribute at https://github.com/orgs/nextcloud/projects/61. The priority does not change.

devmarxx · 2022-11-20T06:45:45Z

Problem still not solved

Nextcloud 25.0.1
Mail 2.1.1

Is there anything I can help you with getting this sorted?

The way groupware bugs are handled is not very advertising for Nextcloud ...

Regards

Chris

st3iny · 2022-11-20T09:15:38Z

Problem still not solved

Nextcloud 25.0.1 Mail 2.1.1

Is there anything I can help you with getting this sorted?

The way groupware bugs are handled is not very advertising for Nextcloud ...

Regards

Chris

We are aware that the problem is not solved. That's why the ticket is still open.

Before randomly complaining about Nextcloud please ask yourself the following two questions:

Am I paying for using Nextcloud?
If not, can I expect the developers to fix my problems for free?

If you have experience with PHP, JS and Nextcloud you could try to debug the problem. If you find a somewhat reliable way to reproduce the issue, please let us know ASAP.

The first step in fixing bugs is to find ways to reproduce them. We already tried multiple times and didn't find a way to reproduce it reliably.

Of course, you are always welcome to fix stuff yourself and open a PR.

nRaecheR · 2022-11-20T10:14:17Z

The update to 25.0.1/Mail 2.1.1 is a mixed bag for me for this issue. One account seems to be fixed ("the high traffic one"), the other lags behind sometimes. I think the mailbox will be updated each time I delete/move a mail from it or a new one arrives. But I'm not sure about this. This could be the reason why the high traffic mailbox is now up to date while the low traffic one is outdated after I open the mail app the first time in the morning.

It seems to be much better with this version, thank you for your work!

devmarxx · 2022-11-20T11:39:42Z

Problem still not solved
Nextcloud 25.0.1 Mail 2.1.1
Is there anything I can help you with getting this sorted?
The way groupware bugs are handled is not very advertising for Nextcloud ...
Regards
Chris

We are aware that the problem is not solved. That's why the ticket is still open.

Before randomly complaining about Nextcloud please ask yourself the following two questions:

Am I paying for using Nextcloud?

If not, can I expect the developers to fix my problems for free?

If you have experience with PHP, JS and Nextcloud you could try to debug the problem. If you find a somewhat reliable way to reproduce the issue, please let us know ASAP.

The first step in fixing bugs is to find ways to reproduce them. We already tried multiple times and didn't find a way to reproduce it reliably.

Of course, you are always welcome to fix stuff yourself and open a PR.

Your attitude is exactly what "I'm complaining about".

You do your stuff open source, I'll do mine stuff open source. All for the good of open source.

And if we can help each other fine. If not, also fine.

But being open source and begging for paying is not my world. Remembers me of a dead horse called Owncloud.

Sorry, but I'm into Owncloud / Nextcloud since 10 years. Large scale, small scale. More or less active over the years, but this kind of response is not inviting to get more active for me.

Regards

Chris

reno3131 · 2023-04-06T10:01:58Z

#8223 (comment)

Some logs from another issue whiere this issue il linked.

flortsch · 2023-05-24T16:40:13Z

Experiencing similar issues. As a temporary fix, I deleted all DB table entries of oc_mail_messages and oc_mail_mailboxes, and performed an occ mail:sync command to force refresh my mail account.

devmarxx · 2023-12-07T18:46:33Z

A few weeks ago I upgraded my server to Debian 12. With that upgrade my Cyrus server was upgraded to version 3.6 and I ran into this problem:

https://groups.google.com/g/linux.debian.bugs.dist/c/_X_HvkFqum4

I could correct the mailboxes by using "reconstruct" and after that the mail from the reconstructing date on, stay visible in the Inbox of Nextcloud's Mail.

As those mailboxes were all set up under Cyrus 2.x and then have been upgraded from version to version, perhaps this post gives a clue to the problem described here:

https://groups.google.com/g/linux.debian.bugs.dist/c/_X_HvkFqum4/m/qnsEqFzmBAAJ

Just guessing, but I'm glad it seems to be working now.

Regards

Chris

ChristophWurst added 0. to triage bug needs info labels May 4, 2020

ChristophWurst changed the title ~~[1.3.0+] Mails shown in Inbox are outdated/missing~~ Mails shown in Inbox are outdated/missing May 4, 2020

no-response bot removed the needs info label May 5, 2020

miaulalala reopened this Jan 27, 2022

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ChristophWurst mentioned this issue May 31, 2022

"Other" section in the priority mailbox not displaying new incoming messages #6125

Closed

GretaD mentioned this issue May 31, 2022

Fix the PI sync when the page is not force loading #6606

Merged

st3iny mentioned this issue Jul 8, 2022

some message are not rendered correctly #6838

Closed

nRaecheR mentioned this issue Aug 10, 2022

Trashed mails still appears in Inbox #6933

Closed

ChristophWurst removed the priority:high label Oct 12, 2022

jancborchardt mentioned this issue Mar 14, 2023

Old mails deleted on other clients still show up as unread in Mail, when opened "Not found" #8223

Open

Mails shown in Inbox are outdated/missing #3049

Mails shown in Inbox are outdated/missing #3049

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