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We are getting multiple reports of the Nextcloud client getting stuck, meaning:
See for instance:
As a consequence, we have "out of sync" clients: (see the folder "offre suite nego" is missing in the local folders)
In the attached logs, it took 90 minutes, and multiple restarts of the app to be able to see the folder.
Here is my understanding of the attached logs:
around 8:05 -> client requests (PROPFIND) information about the "offre suite nego" folder, including content (such requests are made every ~10')
around 8:05 -> server responds successfully
at that time, the folder view on the windows explorer does not update
around 9:33, the placeholders seem to be created
It's hard to us to understand what each line of the log file means, is there a place where is it documented?
extract_log_client.log extract_log_server.log
Note that this happens often but not systematically.
Sync when the folder is created, not 90 minutes later.
3253-CD35_FormationAR/Offre suite nego
Windows
Windows 10
Official Windows MSI
28.0.10
3.13.4
Updated from a minor version (ex. 3.4.2 to 3.4.4)
Encryption is Disabled
No response
S3 backend
The text was updated successfully, but these errors were encountered:
Same Issue on Windows.
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No branches or pull requests
Bug description
We are getting multiple reports of the Nextcloud client getting stuck, meaning:
See for instance:
As a consequence, we have "out of sync" clients: (see the folder "offre suite nego" is missing in the local folders)
In the attached logs, it took 90 minutes, and multiple restarts of the app to be able to see the folder.
Here is my understanding of the attached logs:
around 8:05 -> client requests (PROPFIND) information about the "offre suite nego" folder, including content (such requests are made every ~10')
around 8:05 -> server responds successfully
at that time, the folder view on the windows explorer does not update
around 9:33, the placeholders seem to be created
It's hard to us to understand what each line of the log file means, is there a place where is it documented?
extract_log_client.log
extract_log_server.log
Steps to reproduce
Note that this happens often but not systematically.
Expected behavior
Sync when the folder is created, not 90 minutes later.
Which files are affected by this bug
3253-CD35_FormationAR/Offre suite nego
Operating system
Windows
Which version of the operating system you are running.
Windows 10
Package
Official Windows MSI
Nextcloud Server version
28.0.10
Nextcloud Desktop Client version
3.13.4
Is this bug present after an update or on a fresh install?
Updated from a minor version (ex. 3.4.2 to 3.4.4)
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
Are you using an external user-backend?
Nextcloud Server logs
No response
Additional info
S3 backend
The text was updated successfully, but these errors were encountered: