[Bug]: Filese won't update until system is rebooted

[charliehoward]

⚠️ Before submitting, please verify the following: ⚠️

• This is a bug, not a question or a configuration issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
• I agree to follow Nextcloud's Code of Conduct

Bug description

Once the system boots up NextCloud will download or upload any recent changes but I then make a change to a file it won't be uploaded until I next reboot, the same goes for changing the file on another device, it won't download that change on the Linux system until I reboot.
For example, if I save a screenshot to NextCloud on my Linux desktop that file won't be uploaded until I reboot the system

Steps to reproduce

1. Start NextCloud and download/upload any recent changes.
2. Make a change to any file either on the host system or another system
3. The change won't upload/download until the next restart of the system

Expected behavior

The file I change should be uploaded/downloaded instantly

Which files are affected by this bug

Everything

Operating system

Linux

Which version of the operating system you are running.

Ubuntu 22.04.3 LTS

Package

Distro package manager

Nextcloud Server version

27.1.2

Nextcloud Desktop Client version

3.4.2-1ubuntu1

Is this bug present after an update or on a fresh install?

Fresh desktop client install

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

Are you using an external user-backend?

• Default internal user-backend
• LDAP/ Active Directory
• SSO - SAML
• Other

Nextcloud Server logs

My server is externally hosted so I don't have access to logs, but this only happens on this one device so it's client side not server side

Additional info

I also can't create a debug log, clicking create does nothing

[joshtrichards]

I also can't create a debug log, clicking create does nothing

What about one of the alternative approaches for accessing the client debug logs? (Ctrl-L, command line, etc.)

https://docs.nextcloud.com/desktop/3.4/troubleshooting.html#log-files

Also is this a brand-new installation or some behavior that recently started for you?

My server is externally hosted so I don't have access to logs, but this only happens on this one device so it's client side not server side

So this the only desktop device in-use presumably?

P.S. Even without shell access, there's still a chance server logs are available from Admin settings->Logging in the web user interface.

[charliehoward]

I also can't create a debug log, clicking create does nothing

What about one of the alternative approaches for accessing the client debug logs? (Ctrl-L, command line, etc.)

Yeah I can't get any of those to work

Also is this a brand-new installation or some behavior that recently started for you?

It's been happening for a while, maybe a month or two, I did try a reinstall but that didn't solve anything

So this the only desktop device in-use presumably?
No, I have 3 Windows machines, all of which work fine

[joshtrichards]

Yeah I can't get any of those to work

Can you elaborate?

It's been happening for a while, maybe a month or two, I did try a reinstall but that didn't solve anything

So this is new behavior? Maybe something else is going on with your system. Unfortunately without logs we're kind of flying blind. It's also an ancient version of the client.

[charliehoward]

Do they not make a newer version of the client?

[joshtrichards]

Yes. The current version is 3.10.x. Your using the old built-in one in your OS. May want to try the AppImage of a more current release.

[charliehoward]

Looks like that solved it. Using AppImages isn't really something I do on Linux, seems a very Windows way to do things