[Bug]: Couldn't update placeholder info #5791
Comments
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Today the same problem reappeared... I have to uninstall than re-install nextcloud |
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I am facing the same issue, any updates? |
No, on my side the only way is uninstall, restart the pc and re-install again the software. |
I used bulk crap uninstaller to uninstall and deleted all the nextcloud app related files, the issue still pops up sadly, will try to do that once more. |
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Reading on several sites seems the issue is relative to the desktop client but unlucky I did not understand in which way. |
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There is a PR #5890 which will likely fix the problem you describe. |
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I am using the latest 3.9.1 version, the issue is still there even after a reinstall.. |
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I have the same issue but the original error message: Couldn't update placeholder info. This has happened when I wanted to "Always keep on this device" for folders with Gb of data. I believe this happened AFTER the last release was automatically installed, as the first thing I check now when I get weird client errors if is there is an update and I had already been up to date with Version 3.9.1 (Windows). I can try to reinstall it but that is the most I can do on the client end. All our IT is on vacation until after August 16th locally (and does not offer support in any case for Nextcloud, it's "just a service" offered to enable university employees to have access to cloud storage - maybe @SCD-Aix-Marseille-Universite knows who manages AMUbox, but I don't know where to turn). |
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I have the same issue, except it only affects some of my pictures that are auto-uploaded from my phone. Newer PDF's and even some instant upload photos are fine, and there seems to be no issues. |
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I have the same issue. I checked the access logs on Nextcloud for the files where the message appears and there is no entry. Therefore the problem should be in the Nextcloud client. A force resync does not change anything. Windows 11 22H2 |
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I have the same issue. |
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This comment was marked as duplicate.
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Same problem - happens to me as well - all I can do is remove all data, delete everything, uninstall, re-install. and losing a day of my life. |
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I have this issue as well. For me it is affecting me on hidden files from mac and Thumbs.db I ended up deleting the ._ files and renaming the various Thumbs.db to Thumbs-bak.db, and that cleared the errors... for now. |
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Same problem. Had to delete files causing the error from the cloud. |
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Related: #5955 |
Bug description
System Windows 10 Enterprice Version 10.0.19045 Build 19045
Nextcloud Client 3.8.2 Using virtual files plugin: wincfapi
Last month the client stopped to sync and received back a lot of these errors:
"Couldn't update placeholder info"
Following an advice from the community I reinstalled it
https://help.nextcloud.com/t/make-sure-nextcloud-is-running-on-your-pc-and-couldnt-update-placeholder-info/161123
But now after a couple of months, this morning I have the same issue.
I checked if I close nextcloud client and restart the file are shown but if I try to open or keep on device a file I receive the error:
Make sure Nextcloud is running on your PC, then try again
Obviously Nextcloud is running
I didn't know how to reproduce this bug it seems to be random. At the moment I reinstalled 3 times in the past without resolve this issue.
Last Test: I tried to delete the folder into AppData/Roaming/Nextcloud
Changed the Nextcloud temp directory on HD instead external SSD
Nextcloud client started with the connection request, I connected the client again but without success I need to reinstall again
Steps to reproduce
I do not know how to reproduce
Expected behavior
No error
Which files are affected by this bug
All files in Windows
Operating system
Windows
Which version of the operating system you are running.
System Windows 10 Enterprice Version 10.0.19045 Build 19045
Package
Appimage
Nextcloud Server version
25.0.3
Nextcloud Desktop Client version
3.8.2
Is this bug present after an update or on a fresh install?
Updated from a minor version (ex. 3.4.2 to 3.4.4)
Are you using the Nextcloud Server Encryption module?
Encryption is Enabled
Are you using an external user-backend?
Nextcloud Server logs
{"reqId":"ZILXRYlQx4fi5CuSsi43VgAAAE8","level":3,"time":"2023-06-09T07:39:49+00:00","remoteAddr":"192.168.1.60","user":"ncp","app":"no app in context","method":"PUT","url":"/remote.php/dav/files/ncp/Backups/GPS/4Sqaure%2014.11.13.rss","message":"Expected filesize of 1746463 bytes but read (from Nextcloud client) and wrote (to Nextcloud storage) 0 bytes. Could either be a network problem on the sending side or a problem writing to the storage on the server side.","userAgent":"Mozilla/5.0 (Windows) mirall/3.8.2stable-Win64 (build 20230516) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"25.0.3.2","exception":{"Exception":"Sabre\\DAV\\Exception\\BadRequest","Message":"Expected filesize of 1746463 bytes but read (from Nextcloud client) and wrote (to Nextcloud storage) 0 bytes. Could either be a network problem on the sending side or a problem writing to the storage on the server side.","Code":0,"Trace":[{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1137,"function":"put","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":492,"function":"updateFile","class":"Sabre\\DAV\\Server","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPut","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":360,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":171,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","Line":297,"message":"Expected filesize of 1746463 bytes but read (from Nextcloud client) and wrote (to Nextcloud storage) 0 bytes. Could either be a network problem on the sending side or a problem writing to the storage on the server side.","exception":{},"CustomMessage":"Expected filesize of 1746463 bytes but read (from Nextcloud client) and wrote (to Nextcloud storage) 0 bytes. Could either be a network problem on the sending side or a problem writing to the storage on the server side."}} {"reqId":"ZILXcIlQx4fi5CuSsi43XAAAAEA","level":3,"time":"2023-06-09T07:40:33+00:00","remoteAddr":"192.168.1.60","user":"ncp","app":"no app in context","method":"PUT","url":"/remote.php/dav/files/ncp/Backups/GPS/4Sqaure%2014.11.13.rss","message":"Expected filesize of 1746463 bytes but read (from Nextcloud client) and wrote (to Nextcloud storage) 0 bytes. Could either be a network problem on the sending side or a problem writing to the storage on the server side.","userAgent":"Mozilla/5.0 (Windows) mirall/3.8.2stable-Win64 (build 20230516) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"25.0.3.2","exception":{"Exception":"Sabre\\DAV\\Exception\\BadRequest","Message":"Expected filesize of 1746463 bytes but read (from Nextcloud client) and wrote (to Nextcloud storage) 0 bytes. Could either be a network problem on the sending side or a problem writing to the storage on the server side.","Code":0,"Trace":[{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1137,"function":"put","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":492,"function":"updateFile","class":"Sabre\\DAV\\Server","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPut","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":360,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":171,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","Line":297,"message":"Expected filesize of 1746463 bytes but read (from Nextcloud client) and wrote (to Nextcloud storage) 0 bytes. Could either be a network problem on the sending side or a problem writing to the storage on the server side.","exception":{},"CustomMessage":"Expected filesize of 1746463 bytes but read (from Nextcloud client) and wrote (to Nextcloud storage) 0 bytes. Could either be a network problem on the sending side or a problem writing to the storage on the server side."}} {"reqId":"ZILXvmc-S6PZdE1cP4zqjAAAAAQ","level":3,"time":"2023-06-09T07:41:51+00:00","remoteAddr":"192.168.1.60","user":"ncp","app":"no app in context","method":"PUT","url":"/remote.php/dav/files/ncp/Backups/GPS/4Sqaure%2014.11.13.rss","message":"Expected filesize of 1746463 bytes but read (from Nextcloud client) and wrote (to Nextcloud storage) 0 bytes. Could either be a network problem on the sending side or a problem writing to the storage on the server side.","userAgent":"Mozilla/5.0 (Windows) mirall/3.8.2stable-Win64 (build 20230516) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"25.0.3.2","exception":{"Exception":"Sabre\\DAV\\Exception\\BadRequest","Message":"Expected filesize of 1746463 bytes but read (from Nextcloud client) and wrote (to Nextcloud storage) 0 bytes. Could either be a network problem on the sending side or a problem writing to the storage on the server side.","Code":0,"Trace":[{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1137,"function":"put","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":492,"function":"updateFile","class":"Sabre\\DAV\\Server","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPut","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":360,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":171,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","Line":297,"message":"Expected filesize of 1746463 bytes but read (from Nextcloud client) and wrote (to Nextcloud storage) 0 bytes. Could either be a network problem on the sending side or a problem writing to the storage on the server side.","exception":{},"CustomMessage":"Expected filesize of 1746463 bytes but read (from Nextcloud client) and wrote (to Nextcloud storage) 0 bytes. Could either be a network problem on the sending side or a problem writing to the storage on the server side."}}Additional info
No other info
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