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"No files here" on fresh install #12136

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4 tasks done
mj8w opened this issue Nov 4, 2023 · 5 comments
Closed
4 tasks done

"No files here" on fresh install #12136

mj8w opened this issue Nov 4, 2023 · 5 comments
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bug needs info Waiting for info from user(s). Issues with this label will auto-stale.

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@mj8w
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mj8w commented Nov 4, 2023

⚠️ Before posting ⚠️

  • This is a bug, not a question or an enhancement.
  • I've searched for similar issues and didn't find a duplicate.
  • I've written a clear and descriptive title for this issue, not just "Bug" or "Crash".
  • I agree to follow Nextcloud's Code of Conduct.

Steps to reproduce

Installed freshly on my Android phone.
nextcloud web view shows a number of files already synced, I can browse them.
Android app shows "No Files Here".
The + button is gray and does not work.

Expected behaviour

Expected to see a few folders, especially the ones that nextcloud puts in by default.
Expected I should be able to add a folder to sync.

Actual behaviour

"No Files Here" is showing on the android app. + button is grayed out.

Android version

12

Device brand and model

Pixel 3a XL

Stock or custom OS?

Stock

Nextcloud android app version

3.26.0

Nextcloud server version

27.1.3

Using a reverse proxy?

No

Android logs

No response

Server error logs

No response

Additional information

I do not have a dev version
@mj8w mj8w added the bug label Nov 4, 2023
@joshtrichards
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What does your server-side nextcloud.log (or equivalent) indicate about these transactions with the client app?

Also, are you using SSL and/or a reverse proxy?

@joshtrichards joshtrichards added the needs info Waiting for info from user(s). Issues with this label will auto-stale. label Nov 5, 2023
@mj8w
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mj8w commented Nov 5, 2023 via email

@joshtrichards
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In that case, can monitor your web server logs and see what transactions come in when you open the Android client? Please provide a sample of them.

Any chance you moved from another phone?

After you installed the Android client, were you taken through the normal setup wizard to add an account?

@mj8w
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mj8w commented Nov 6, 2023 via email

@joshtrichards
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10.202.222.2 - mike [06/Nov/2023:23:48:00 +0000] "PROPFIND /nextcloud/remote.php/dav/files/mike/ HTTP/1.1" 500 934 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
10.202.222.2 - mike [06/Nov/2023:23:48:00 +0000] "PROPFIND /nextcloud/remote.php/dav/files/mike/ HTTP/1.1" 500 934 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"

These 500 errors indicate a problem server-side. The issue here isn't the "No files here" but whatever is configured/broken in your environment. You're going to need to dig a bit to figure out what's going on. If they're coming from Nextcloud you'll definitely see the cause in the Nextcloud log. If they're not getting that far, your web server error log should have some hints. I suggest posting your server configuration details - and finding those logs - at the Nextcloud Help Forum - https://help.nextcloud.com.

@joshtrichards joshtrichards closed this as not planned Won't fix, can't repro, duplicate, stale Nov 17, 2023
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