-
Notifications
You must be signed in to change notification settings - Fork 17
/
zabbix-create-service-now-incident.py
185 lines (168 loc) · 6.48 KB
/
zabbix-create-service-now-incident.py
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
#!/usr/bin/python
## Create Service-Now incident from Zabbix
## Copyright (C) 2001-2015 Jan Garaj - www.jangaraj.com
## Doc: http://wiki.servicenow.com/index.php?title=Python_Web_Services_Client_Examples
## WSDL doc: https://<your_instance>.service-now.com/incident.do?WSDL
##
debug = 0 # 0/1 - enable/disable debug outputs
instance = 'your_instance' #
username = 'login ' # Service-Now login
password = 'password' # base64 encrypted Service-Now password, don't use plaintext passwords
interface = 'incident.do' #
agroup = 'Group' # Assignment group
category = 'Category' # Category of incident
scategory = 'Subcategory' # Subcategory of incident
import sys
if len(sys.argv) < 3:
print """
Incorrect usage of Create Service-Now incident from Zabbix script
Example:
zabbix-create-service-now-incident.py <to> <subject> <message>
zabbix-create-service-now-incident.py "Jan Garaj" "PROBLEM" "
Trigger: Zabbix Server is down
Trigger description: Zabbix Server is down, please check it immediately
Trigger severity: Hight
Trigger nseverity: 4
Trigger status: Problem
Trigger URL:
Host: zabserver01
Host description: Main Zabbix Server
Event age: 10s
Current Zabbix time: 2015.06.19 21:23:12
Item values:
1. {ITEM.NAME1} ({HOST.NAME1}:{ITEM.KEY1}): {ITEM.VALUE1}
2. {ITEM.NAME2} ({HOST.NAME2}:{ITEM.KEY2}): {ITEM.VALUE2}
3. {ITEM.NAME3} ({HOST.NAME3}:{ITEM.KEY3}): {ITEM.VALUE3}
Zabbix event ID: 12345
Zabbix web UI: https://zabbix.domain.com/zabbix
"
"""
sys.exit(1)
# command line arguments
# subject - {TRIGGER.STATUS} - PROBLEM or OK
subject = sys.argv[2]
# message - whatever message the Zabbix action sends, preferably something like "Zabbix server is unreachable for 5 minutes"
# recommended setting:
'''
Trigger: {TRIGGER.NAME}
Trigger description: {TRIGGER.DESCRIPTION}
Trigger severity: {TRIGGER.SEVERITY}
Trigger nseverity: {TRIGGER.NSEVERITY}
Trigger status: {TRIGGER.STATUS}
Trigger URL: {TRIGGER.URL}
Host: {HOST.HOST}
Host description: {HOST.DESCRIPTION}
Event age: {EVENT.AGE}
Current Zabbix time: {DATE} {TIME}
Item values:
1. {ITEM.NAME1} ({HOST.NAME1}:{ITEM.KEY1}): {ITEM.VALUE1}
2. {ITEM.NAME2} ({HOST.NAME2}:{ITEM.KEY2}): {ITEM.VALUE2}
3. {ITEM.NAME3} ({HOST.NAME3}:{ITEM.KEY3}): {ITEM.VALUE3}
Zabbix event ID: {EVENT.ID}
Zabbix web UI: https://zabbix.domain.com/zabbix
'''
message = sys.argv[3]
# value mapping
zabbix2servicenow = {
# parse from Zabbix message, remap value if map exists
'dynamic': {
'impact': '^Trigger nseverity: .*',
'urgency': '^Trigger nseverity: .*',
'priority': '^Trigger nseverity: .*',
'configuration_item': '^Host: .*',
'short_description': '^Trigger: .*',
'zabbix_event_id': '^Zabbix event ID: .*',
},
# maps Zabbix value -> Service Now value
'maps': {
'impact': {
# ServiceNow: 1 - High, 2 - Medium, 3 - Low
# Zabbix: 0 - Not classified, 1 - Information, 2 - Warning, 3 - Average, 4 - High, 5 - Disaster
'0': 'Low',
'1': 'Low',
'2': 'Medium',
'3': 'Medium',
'4': 'High',
'5': 'High',
},
'urgency': {
# ServiceNow: 1 - Immediate, 2 - Prompt, 3 - Non-urgent
# Zabbix: 0 - Not classified, 1 - Information, 2 - Warning, 3 - Average, 4 - High, 5 - Disaster
'0': 'Non-urgent',
'1': 'Non-urgent',
'2': 'Prompt',
'3': 'Prompt',
'4': 'Immediate',
'5': 'Immediate',
},
'priority': {
# ServiceNow: 1 - Critical, 2 - Error, 3 - Moderate, 4 - Low, 5 - Project
# Zabbix: 0 - Not classified, 1 - Information, 2 - Warning, 3 - Average, 4 - High, 5 - Disaster
'0': '4 - Low',
'1': '4 - Low',
'2': '3 - Moderate',
'3': '2 - Error',
'4': '1 - Critical',
'5': '1 - Critical',
}
},
# static
'static': {
'category': category,
'subcategory': scategory,
'caller': username,
'assignment_group': agroup,
'additional_comments': message,
}
}
import re, sys, base64
incident = zabbix2servicenow['static']
for key in zabbix2servicenow['dynamic']:
items=re.findall(zabbix2servicenow['dynamic'][key], message, re.MULTILINE)
if len(items) != 1:
if debug:
print 'Problem with "%s" matching, found %i times' % (zabbix2servicenow['dynamic'][key], len(items))
incident[key] = 'Problem with "%s" matching, found %i times' % (zabbix2servicenow['dynamic'][key], len(items))
continue
else:
items[0] = items[0].split(':')[1].strip()
if key in zabbix2servicenow['maps']:
if items[0] not in zabbix2servicenow['maps'][key]:
if debug:
print "Problem with mapping of value %s" % str(items[0])
incident[key] = "Problem with mapping of value %s" % str(items[0])
else:
incident[key] = zabbix2servicenow['maps'][key][items[0]]
else:
incident[key] = items[0]
# add host name to short description
incident['short_description'] = incident['configuration_item'] + ": " + incident['short_description']
from SOAPpy import SOAPProxy
def createincident(incident):
proxy = 'https://%s:%s@%s.service-now.com/%s?SOAP' % (username, base64.b64decode(password), instance, interface)
namespace = 'http://www.service-now.com/'
server = SOAPProxy(proxy, namespace)
server.config.dumpHeadersIn = debug
server.config.dumpHeadersOut = debug
server.config.dumpSOAPOut = debug
server.config.dumpSOAPIn = debug
response = server.insert(
impact = incident['impact'],
urgency = incident['urgency'],
priority = incident['priority'],
category = incident['category'],
subcategory = incident['subcategory'],
caller = incident['caller'],
assignment_group = incident['assignment_group'],
configuration_item = incident['configuration_item'],
short_description = incident['short_description'],
additional_comments = incident['additional_comments']
)
return response
if debug:
print incident
# create incident
if subject == 'PROBLEM':
response=createincident(incident)
if debug:
print "Server response: " + repr(response)