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Cannot connect to azure #7013

Closed
3 tasks done
avercau opened this issue Jun 22, 2023 · 2 comments
Closed
3 tasks done

Cannot connect to azure #7013

avercau opened this issue Jun 22, 2023 · 2 comments
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⚙️ identity service Related to the Identity Service process ✅ stale Participants have not responded within 30 days

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@avercau
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avercau commented Jun 22, 2023

Preflight Checklist

Storage Explorer Version

1.28.1

Regression From

1.18.0

Architecture

x64

Storage Explorer Build Number

20230309.1

Platform

macOS

OS Version

Ventura 13.3.1

Bug Description

Since this week I cannot connect to my Azure account through storage explorer most of the time. When I click on Sing in with Azure, I get the window to chose the region, and then a spinner, and then 5 minutes later a message saying that it looks like I am not signed in. I know I am not singed in, that's what I am truing to do.
I have tried more resent versions of the Storage explorer, the issue remains. Sometimes I manage to log in, but it's completely random.
I have no internet issues.

Steps to Reproduce

  1. Launch Storage explorer
  2. click on "Sign in with Azure..."
  3. follow the steps

Actual Experience

Not being able to sing in.

Expected Experience

Being able to connect or at least a real error message

Additional Context

No response

@MRayermannMSFT
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@avercau something in the login chain is taking a long time to complete. You may just have to be patient and wait a long time. Even once you see "it looks like you are not signed in", the auth process may still be doing stuff in the background.

Do you have a Windows machine you can use? If yes, then we have troubleshooting steps for getting network logs that could help us look into what is taking a long time.

@MRayermannMSFT MRayermannMSFT added the ⚙️ identity service Related to the Identity Service process label Jun 26, 2023
@MRayermannMSFT
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Closing due to lack of response. This issue will no longer be monitored. If you are still encountering this issue we recommend opening a support ticket from the Azure portal. Alternatively you can open a new issue here.

@MRayermannMSFT MRayermannMSFT added the ✅ stale Participants have not responded within 30 days label Jul 24, 2023
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Labels
⚙️ identity service Related to the Identity Service process ✅ stale Participants have not responded within 30 days
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