You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Completed orders sometimes receiving abandoned cart emails - associated quotes failing to sync with "Resource Not Found : The requested resource could not be found"
#982
Open
samsteele opened this issue
Apr 1, 2020
· 0 comments
We're seeing abandoned cart emails being sent out to customers that have completed their orders. For these orders, the ebizmarts_ecommerce cron containing the quote completes succesfully but there are entries in the mailchimp_errors table stating that the associated quote failed to sync with a 404 "The requested resource could not be found" error.
Preconditions
magento/product-community-edition @ 2.3.4
mailchimp/mc-magento2 @ 102.3.37
ebizmarts/mailchimp-lib @ 3.0.31
Steps to reproduce
Not known, seems random, hoping you can advise.
Actual and Expected result
Expected Result -
When an order is placed, the associated quote is deleted from Mailchimp which prevents an abandoned cart email being sent out.
Actual Result -
When an order is placed, the associated quote is sometimes not deleted from Mailchimp and the customer receives an abandoned cart email for an order that they completed.
Additional information
Example of some errors from the mailchimp_sync_ecommerce table attached. All associated quotes are intact and marked inactive. mailchimp_sync_ecommerce_errors.zip
The text was updated successfully, but these errors were encountered:
samsteele
changed the title
Quotes & orders sometimes failing to sync with error "Resource Not Found : The requested resource could not be found"
Completed orders sometimes receiving abandoned cart emails - quote sync failing with "Resource Not Found : The requested resource could not be found"
Apr 1, 2020
samsteele
changed the title
Completed orders sometimes receiving abandoned cart emails - quote sync failing with "Resource Not Found : The requested resource could not be found"
Completed orders sometimes receiving abandoned cart emails - associated quotes failing to sync with "Resource Not Found : The requested resource could not be found"
Apr 1, 2020
We're seeing abandoned cart emails being sent out to customers that have completed their orders. For these orders, the
ebizmarts_ecommerce
cron containing the quote completes succesfully but there are entries in themailchimp_errors
table stating that the associated quote failed to sync with a 404 "The requested resource could not be found" error.Preconditions
Steps to reproduce
Not known, seems random, hoping you can advise.
Actual and Expected result
Expected Result -
When an order is placed, the associated quote is deleted from Mailchimp which prevents an abandoned cart email being sent out.
Actual Result -
When an order is placed, the associated quote is sometimes not deleted from Mailchimp and the customer receives an abandoned cart email for an order that they completed.
Additional information
Example of some errors from the
mailchimp_sync_ecommerce
table attached. All associated quotes are intact and marked inactive.mailchimp_sync_ecommerce_errors.zip
The text was updated successfully, but these errors were encountered: