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supporttickets.php
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supporttickets.php
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<?php
/*
* @ PHP 5.6
* @ Decoder version : 1.0.0.1
* @ Release on : 24.03.2018
* @ Website : http://EasyToYou.eu
*/
define("CLIENTAREA", true);
require "init.php";
require "includes/ticketfunctions.php";
$pagetitle = $_LANG["supportticketspagetitle"];
$breadcrumbnav = "<a href=\"index.php\">" . $_LANG["globalsystemname"] . "</a> > <a href=\"clientarea.php\">" . $_LANG["clientareatitle"] . "</a> > <a href=\"supporttickets.php\">" . $_LANG["supportticketspagetitle"] . "</a>";
$templatefile = "supportticketslist";
$pageicon = "images/supporttickets_big.gif";
$displayTitle = Lang::trans("clientareanavsupporttickets");
$tagline = Lang::trans("ticketsyourhistory");
initialiseClientArea($pagetitle, $displayTitle, $tagline, $pageicon, $breadcrumbnav);
if (isset($_SESSION["uid"])) {
checkContactPermission("tickets");
$usingsupportmodule = false;
if ($CONFIG["SupportModule"]) {
if (!isValidforPath($CONFIG["SupportModule"])) {
exit("Invalid Support Module");
}
$supportmodulepath = "modules/support/" . $CONFIG["SupportModule"] . "/supporttickets.php";
if (file_exists($supportmodulepath)) {
$usingsupportmodule = true;
$templatefile = "";
require $supportmodulepath;
outputClientArea($templatefile);
exit;
}
}
$result = select_query("tbltickets", "COUNT(id)", array("userid" => (int) WHMCS\Session::get("uid"), "status" => array("sqltype" => "NEQ", "value" => "Closed"), "merged_ticket_id" => "0"));
$data = mysql_fetch_array($result);
$smartyvalues["numopentickets"] = $data[0];
$ticketStatuses = array();
$result = select_query("tblticketstatuses", "title", "", "sortorder", "ASC");
while ($data = mysql_fetch_array($result)) {
$ticketStatuses[$data[0]] = 0;
}
if ($searchterm = $whmcs->get_req_var("searchterm")) {
check_token();
$smartyvalues["q"] = $searchterm;
$smartyvalues["searchterm"] = $smartyvalues["q"];
$searchterm = mysql_real_escape_string(trim($searchterm));
$where = "tbltickets.userid=" . (int) WHMCS\Session::get("uid") . " AND (tbltickets.tid='" . $searchterm . "' OR (tbltickets.title LIKE '%" . $searchterm . "%' " . "OR tbltickets.message LIKE '%" . $searchterm . "%' OR tblticketreplies.message LIKE '%" . $searchterm . "%'))";
$result = full_query("SELECT COUNT(DISTINCT tbltickets.id) FROM tbltickets LEFT JOIN tblticketreplies ON tbltickets.id = tblticketreplies.tid WHERE " . $where);
$data = mysql_fetch_array($result);
$numtickets = $data[0];
$smartyvalues["numtickets"] = $numtickets;
list($orderby, $sort, $limit) = clientAreaTableInit("tickets", "lastreply", "DESC", $numtickets);
$smartyvalues["orderby"] = $orderby;
$smartyvalues["sort"] = strtolower($sort);
if ($orderby == "date") {
$orderby = "tbltickets.date";
} else {
if ($orderby == "dept") {
$orderby = "did";
} else {
if ($orderby == "subject") {
$orderby = "title";
} else {
if ($orderby == "status") {
$orderby = "status";
} else {
if ($orderby == "urgency") {
$orderby = "urgency";
} else {
if ($orderby == "priority") {
$orderby = "urgency";
} else {
$orderby = "lastreply";
}
}
}
}
}
}
if (!in_array($sort, array("ASC", "DESC"))) {
$sort = "ASC";
}
if (strpos($limit, ",")) {
$limit = explode(",", $limit);
$limit = (int) $limit[0] . "," . (int) $limit[1];
} else {
$limit = (int) $limit;
}
$tickets = array();
$result = full_query("SELECT DISTINCT tbltickets.id FROM tbltickets LEFT JOIN tblticketreplies ON tbltickets.id = tblticketreplies.tid WHERE " . $where . " ORDER BY " . $orderby . " " . $sort . " LIMIT " . $limit);
while ($data = mysql_fetch_array($result)) {
$id = $data["id"];
$result2 = select_query("tbltickets", "", array("userid" => $_SESSION["uid"], "id" => $id));
$data = mysql_fetch_array($result2);
$tid = $data["tid"];
$c = $data["c"];
$deptid = $data["did"];
$date = $data["date"];
$date = fromMySQLDate($date, 1, 1);
$subject = $data["title"];
$status = $data["status"];
$ticketStatuses[$status]++;
$urgency = $data["urgency"];
$lastreply = $data["lastreply"];
$lastreply = fromMySQLDate($lastreply, 1, 1);
$clientunread = $data["clientunread"];
$htmlFormattedStatus = getStatusColour($status);
$dept = getDepartmentName($deptid);
$urgency = $_LANG["supportticketsticketurgency" . strtolower($urgency)];
$statusColor = NULL;
if (!in_array($status, array("Open", "Answered", "Customer-Reply", "Closed"))) {
$statusColor = getStatusColour($status, false);
}
$tickets[] = array("id" => $id, "tid" => $tid, "c" => $c, "date" => $date, "department" => $dept, "subject" => $subject, "status" => $htmlFormattedStatus, "statusClass" => WHMCS\View\Helper::generateCssFriendlyClassName($status), "statusColor" => $statusColor, "urgency" => $urgency, "lastreply" => $lastreply, "unread" => $clientunread);
}
} else {
$result = select_query("tbltickets", "COUNT(id)", array("userid" => $_SESSION["uid"], "merged_ticket_id" => "0"));
$data = mysql_fetch_array($result);
$numtickets = $data[0];
$smartyvalues["numtickets"] = $numtickets;
list($orderby, $sort, $limit) = clientAreaTableInit("tickets", "lastreply", "DESC", $numtickets);
$smartyvalues["orderby"] = $orderby;
$smartyvalues["sort"] = strtolower($sort);
if ($orderby == "date") {
$orderby = "date";
} else {
if ($orderby == "dept") {
$orderby = "deptname";
} else {
if ($orderby == "subject") {
$orderby = "title";
} else {
if ($orderby == "status") {
$orderby = "status";
} else {
if ($orderby == "urgency") {
$orderby = "urgency";
} else {
if ($orderby == "priority") {
$orderby = "urgency";
} else {
$orderby = "lastreply";
}
}
}
}
}
}
$tickets = array();
$result = select_query("tbltickets", "tbltickets.*,tblticketdepartments.name AS deptname", array("userid" => $_SESSION["uid"], "merged_ticket_id" => "0"), $orderby, $sort, $limit, " tblticketdepartments ON tblticketdepartments.id=tbltickets.did");
while ($data = mysql_fetch_array($result)) {
$id = $data["id"];
$tid = $data["tid"];
$c = $data["c"];
$deptid = $data["did"];
$date = $data["date"];
$normalisedDate = $date;
$date = fromMySQLDate($date, 1, 1);
$subject = $data["title"];
$status = $data["status"];
$ticketStatuses[$status]++;
$urgency = $data["urgency"];
$lastreply = $data["lastreply"];
$normalisedLastReply = $lastreply;
$lastreply = fromMySQLDate($lastreply, 1, 1);
$clientunread = $data["clientunread"];
$htmlFormattedStatus = getStatusColour($status);
$dept = getDepartmentName($deptid);
$urgency = $_LANG["supportticketsticketurgency" . strtolower($urgency)];
$statusColor = NULL;
if (!in_array($status, array("Open", "Answered", "Customer-Reply", "Closed"))) {
$statusColor = getStatusColour($status, false);
}
$tickets[] = array("id" => $id, "tid" => $tid, "c" => $c, "date" => $date, "normalisedDate" => $normalisedDate, "department" => $dept, "subject" => $subject, "status" => $htmlFormattedStatus, "statusClass" => WHMCS\View\Helper::generateCssFriendlyClassName($status), "statusColor" => $statusColor, "urgency" => $urgency, "lastreply" => $lastreply, "normalisedLastReply" => $normalisedLastReply, "unread" => $clientunread);
}
}
foreach ($ticketStatuses as $status => $count) {
if ($count == 0 && !in_array($status, array("Open", "Answered", "Customer-Reply", "Closed"))) {
unset($ticketStatuses[$status]);
}
}
$smarty->assign("tickets", $tickets);
$smartyvalues = array_merge($smartyvalues, clientAreaTablePageNav($numtickets));
} else {
$goto = "supporttickets";
include "login.php";
}
Menu::addContext("ticketStatusCounts", $ticketStatuses);
Menu::primarySidebar("ticketList");
Menu::secondarySidebar("ticketList");
outputClientArea($templatefile, false, array("ClientAreaPageSupportTickets"));
?>