diff --git a/iot_config/src/gateway_service.rs b/iot_config/src/gateway_service.rs
index b74bf1cee..7b3b794dc 100644
--- a/iot_config/src/gateway_service.rs
+++ b/iot_config/src/gateway_service.rs
@@ -184,7 +184,7 @@ impl iot_config::Gateway for GatewayService {
         })?;
 
         let (region, gain) = match self.resolve_gateway_info(address).await {
-            Err(_) => {
+            Err(status) if status.code() == tonic::Code::NotFound => {
                 tracing::debug!(
                     pubkey = %address,
                     %default_region,
@@ -192,6 +192,15 @@ impl iot_config::Gateway for GatewayService {
                 );
                 (default_region, 0)
             }
+            Err(status) => {
+                tracing::error!(
+                    pubkey = %address,
+                    %default_region,
+                    "gateway lookup failed"
+                );
+                telemetry::count_region_lookup(default_region, None);
+                return Err(Status::internal(status.message().to_string()));
+            }
             Ok(GatewayInfo { metadata, .. }) => match metadata {
                 None => {
                     tracing::debug!(
@@ -204,7 +213,7 @@ impl iot_config::Gateway for GatewayService {
                 Some(metadata) => (metadata.region, metadata.gain),
             },
         };
-        telemetry::count_region_lookup(default_region, region);
+        telemetry::count_region_lookup(default_region, Some(region));
 
         let params = self.region_map.get_params(&region);
 
diff --git a/iot_config/src/telemetry.rs b/iot_config/src/telemetry.rs
index 8dd95a1ff..883c91f73 100644
--- a/iot_config/src/telemetry.rs
+++ b/iot_config/src/telemetry.rs
@@ -31,13 +31,15 @@ pub fn gauge_hexes(cells: usize) {
 
 pub fn count_region_lookup(
     default_region: helium_proto::Region,
-    reported_region: helium_proto::Region,
+    reported_region: Option<helium_proto::Region>,
 ) {
+    let reported_region =
+        reported_region.map_or_else(|| "LOOKUP_FAILED".to_string(), |region| region.to_string());
     metrics::increment_counter!(
         REGION_LOOKUP_METRIC,
         // per metrics docs, &str should be preferred for performance; should the regions be
         // mapped through a match of region => &'static str of the name?
-        "default_region" => default_region.to_string(), "reported_region" => reported_region.to_string()
+        "default_region" => default_region.to_string(), "reported_region" => reported_region
     );
 }