No results page

[lmichaud]

Original proposal from Miguel:

For the no results logic for suggestions, here’s a basic proposal.

Get no results
If no results, send the same query to the search engine with no facets applied.
• If that returns a result, then in the No results page, add a message saying ‘(x) results for “query” with no facet applied” that would link to the search with no facets applied

If that still doesn’t return a result, then
a) If lucid works can send back near matches, search for a near match (within the facet)

b) If lucid works can search a facet, then search each keyword in the brand metadata to see if that returns a result

Sorry if the wording is a bit dense there. I’m sure it would look better as a visual… but I think that would be the process.

Actions from this:
• Find out if Lucidworks can do a) or b) (SC)
• Refine the display, if we think it needs tweaks (HC/TBS)
• Implement the logic in the prototype (SC)

[lmichaud]

Hi Michael and all,

I finally realised what you meant in your previous feedback.

I had been intentionally avoiding showing all the results immediately, as we had learned during the recalls project that many people seem to be using the search to make sure there are no recalls.

The no results message is thus powerful, since it’s saying we didn’t actually find your search, so there might not be a recall.

It’s just a tricky balance between giving confidence that there are no recalls and indicating when they might have just searched the wrong thing or the wrong way.

I think giving the dynamic message to show that they are looking for something new, rather than automatically giving them the results should help avoid the misunderstanding that there are no recalls when their search is somehow off, while still indicating when there might be no recalls and it could be safe to use their product.

That being said, as I take another look at the google screenshots below, I wonder if we should just highlight the pattern a bit more. Here are some new designs, purely styling, to make the did you mean links more noticeable:

Search without filters:

Similar term:

1 of the keywords as a facet: