From 9b024bda31c94da191e52347416d70d193217555 Mon Sep 17 00:00:00 2001
From: FreeScout <freescout.helpdesk@gmail.com>
Date: Sat, 2 Dec 2023 00:46:47 -0800
Subject: [PATCH] Do not change customer when CCed email replies to a
 conversation - closes #3551

---
 app/Console/Commands/FetchEmails.php | 12 +++++++++++-
 1 file changed, 11 insertions(+), 1 deletion(-)

diff --git a/app/Console/Commands/FetchEmails.php b/app/Console/Commands/FetchEmails.php
index 58d6b5a96..e24383fea 100644
--- a/app/Console/Commands/FetchEmails.php
+++ b/app/Console/Commands/FetchEmails.php
@@ -902,6 +902,7 @@ public function saveCustomerThread($mailbox, $message_id, $prev_thread, $from, $
             $now = date('Y-m-d H:i:s');
         }
         $conv_cc = $cc;
+        $prev_conv_cc = $conv_cc;
 
         // Customers are created before with email and name
         $customer = Customer::create($from);
@@ -911,6 +912,7 @@ public function saveCustomerThread($mailbox, $message_id, $prev_thread, $from, $
             // If reply came from another customer: change customer, add original as CC.
             // If FreeScout will not change the customer, the reply will be shown 
             // as coming from the original customer (not the real sender) and cause confusion.
+            // Below after events are fired we roll customer back.
             if ($conversation->customer_id != $customer->id) {
                 $prev_customer_id = $conversation->customer_id;
                 $prev_customer_email = $conversation->customer_email;
@@ -1043,8 +1045,16 @@ public function saveCustomerThread($mailbox, $message_id, $prev_thread, $from, $
         }
 
         // Conversation customer changed
+        // if ($prev_customer_id) {
+        //     event(new ConversationCustomerChanged($conversation, $prev_customer_id, $prev_customer_email, null, $customer));
+        // }
+
+        // Return original customer back.
         if ($prev_customer_id) {
-            event(new ConversationCustomerChanged($conversation, $prev_customer_id, $prev_customer_email, null, $customer));
+            $conversation->customer_id = $prev_customer_id;
+            $conversation->customer_email = $prev_customer_email;
+            $conversation->setCc(array_merge($prev_conv_cc, array_diff($to, $mailbox->getEmails())));
+            $conversation->save();
         }
 
         return $thread;