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Clear instructions for setting up Exployee in Exotel #86

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nanoharsha opened this issue Jun 3, 2020 · 1 comment
Open

Clear instructions for setting up Exployee in Exotel #86

nanoharsha opened this issue Jun 3, 2020 · 1 comment

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@nanoharsha
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For setting up Exotel user, the existing guidelines are not clear enoough. As we understand, For the user to get pop-up below steps need to be followed :

  • Setup a Employee for the user. Make sure the active mobile number linked in Exotel is mentioned in the Employee contact number
  • Add the employee into a group.
  • Create a communication medium with name of Communication medium same as Exophone number in exotel.
  • Assign the Employee groups to a communication medium and schedule them.

The above steps would in majority make sure the incoming call notification pop-up is received to you.

@96MayankJain
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@nanoharsha This doesn't help

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