[MAC]: Agent remains stuck in updating on installing at Downloads with --base-path flag.

[amolnater-qasource]

Kibana Build details:

VERSION: 8.11.0 BC3
BUILD: 67923
COMMIT: 714189fa2b0f0a4d9f3865a8fce08261211570c8

Host OS: MAC

Preconditions:

1. 8.11.0 BC3 Kibana cloud environment should be available.

Steps to reproduce:

1. Install and extract the artifact on mac.
2. Run install command using --basepath:"Users/uname/Downloads".
3. Observe error message in CLI and observe agent gets stuck on fleet UI.

Note:

• Agent gets installed successfully on installing at --basepath:"Users/uname".
• Issue is consistently reproducible multiple times.

Screenshots:

Expected Result:
MAC Agent should get Healthy on installing at Downloads with --base-path flag.

[elasticmachine]

Pinging @elastic/elastic-agent-control-plane (Team:Elastic-Agent-Control-Plane)

[amolnater-qasource]

@manishgupta-qasource Please review.

[manishgupta-qasource]

Secondary review for this ticket is Done

[cmacknz]

Can we have the agent details in Fleet while this is happening, and also get agent diagnostics?

[amolnater-qasource]

Hi @cmacknz

Thank you for looking into this.
Please find below attached elastic-agent.json for this agent installed on 8.11.0 BC4.

castorclient-qa3m.local-agent-details.zip

Further we are not able to collect logs from UI or by command for this agent.

We are sharing the zipped installation directory with you over slack.

Please let us know if anything else is required from our end.
Thanks!!

[cmacknz]

Thanks the status in Fleet shows that the agent has never checked in:

  "id": "b249b91a-b67d-4e57-ab45-25e340cb419a",
  "type": "PERMANENT",
  "active": true,
  "enrolled_at": "2023-10-27T11:30:00Z",
  "policy_id": "a8da53e0-73cb-11ee-86b8-dbe1a2de9449",
  "packages": [],
  "sort": [
    1698406200000
  ],
  "agent": {
    "id": "b249b91a-b67d-4e57-ab45-25e340cb419a",
    "version": "8.11.0"
  },
  "status": "updating",
  "metrics": {}

[cmacknz]

The zip archive I was sent contained no logs which is interesting. That would align with the agent not checking in because it was not able to start.

[cmacknz]

I tried this with sudo ./elastic-agent install --url=https://a2de4fa3826e40cd940a9ecae7247ef2.fleet.us-central1.gcp.foundit.no:443 --enrollment-token=<REDACTED> --base-path ~/Downloads and it worked for me.

Looking closer at the logs I think this might be #3664

[amolnater-qasource]

Hi Team,

We have revalidated this issue on latest 8.13.0 BC3 kibana cloud environment and found it fixed now.

Observations:

• Agent gets Healthy on installing at Downloads with --base-path flag.

Screenshots:

Build details:
VERSION: 8.13.0 BC3
BUILD: 71857
COMMIT: 82f46148c91eec93ac7382147936028db2eb8883
Artifact Link: https://staging.elastic.co/8.13.0-c16d8e3a/downloads/beats/elastic-agent/elastic-agent-8.13.0-darwin-x86_64.tar.gz

Hence, we are closing this issue and marking as QA:Validated.
Thanks!!