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[BUG] "An issue occurred while setting up your wallet for signing. You've been signed out." #3583

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noiseframe opened this issue Nov 15, 2024 · 1 comment
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@noiseframe
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noiseframe commented Nov 15, 2024

The error occurs at login II. I created a wallet earlier and everything worked fine. I even made an ICP deposit, but then I was kicked out of my wallet and got the message “An issue occurred while setting up your wallet for signing. You've been signed out.” When I log in again, I get to the step “Retrieving your public keys” and then I get kicked out of the system again. And so every time...

To Reproduce
Steps to reproduce the behavior:

  1. Go to 'https://oisy.com/'
  2. Click on 'open or create'
  3. see 'Retrieving your public keys'
  4. See error

I think I need to see my wallet with my ICP balance.

Screenshots
Снимок экрана 2024-11-15 в 16 51 48
Снимок экрана 2024-11-15 в 16 42 53

Desktop (please complete the following information):

  • OS: macOS 15.1 (24B83)
  • Browser chrome
  • Version 130.0.6723.117
@noiseframe noiseframe added the bug Something isn't working label Nov 15, 2024
@StefanBerger-DFINITY StefanBerger-DFINITY self-assigned this Nov 15, 2024
@StefanBerger-DFINITY
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StefanBerger-DFINITY commented Nov 15, 2024

Hi @noiseframe. Please accept our apologies for this. We had an issue this early afternoon with one of the involved canisters running out of cycles, which lead to these symptoms. We could fix it a short time after and it should be working all fine again.
Please let us know if that'w not the case for you.
Thanks

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