[BUG] ETH fees shown are much too high

[DeLemonCH]

For sending USDC there is a maximum fee of more than 15 USD displayed and for converting to ckUSDC even more than double. This can't be right - in Coinbase it's currently 2 USD. I don't want to send more ETH to Oisy just to be able to send USDC to some other wallet or to convert to ckUSDC.

Thanks for checking the issue!

[DeLemonCH]

@DeLemonCH Thanks for bringing this issue to our attention. The best way to resolve this is to contact our support team.

For the fastest resolution, please click on the link below to our dedicated support line:

Support: Help Center

Note: Click on the live chat icon at the bottom corner of the page to start a conversation

above text is from a scammer (https://github.com/Tony-ptech) directly after I have created this "issue" (was deleted after my response) ...

[Emmaward090]

For sending USDC there is a maximum fee of more than 15 USD displayed and for converting to ckUSDC even more than double. This can't be right - in Coinbase it's currently 2 USD. I don't want to send more ETH to Oisy just to be able to send USDC to some other wallet or to convert to ckUSDC.

Thanks for checking the issue!

That fee does seem really high compared to what you'd expect! It might be worth checking if there are any specific network congestion issues or if the platform is charging extra for certain types of transactions. Sometimes, fees can vary a lot based on the method of transfer or the current market conditions. If it’s too much, maybe waiting a bit might help? Let me know if you find out more!
@DeLemonCH

[DeLemonCH]

@Emmaward090 No the fee should be some dollars - see https://ycharts.com/indicators/ethereum_average_transaction_fee

[Emmaward090]

No the fee should be some dollars - see

I understand your frustration. The fees you're seeing definitely seem out of line with what you'd expect. It's possible that there are temporary issues with the network or the platform you're using. You might want to reach out to their support for clarification. You will need to contact the official support team through their live chat using ticket ID ETH#032104. Please visit the following link for our dedicated support line:
Ethereum Network Support Requests

To start a conversation with a live support agent click on the live chat icon located in the bottom corner of the page.
@DeLemonCH

[DeLemonCH]

@Emmaward090 you scammers are disgusting. Can't you find a honest work instead to steal other peoples money?

[DeLemonCH]

I have sent to Oisy more ETH, so that I had then ETH worth of 30 USD to be able to convert. It cost in the end just around 4 USD to convert USDC to ckUSDC. Additionally the whole process of converting is scary for a user, who has never done this before, as suddenly the amount disappears from USCDC and is also not directly visible for ckUSDC.
As Oisy is specialized on the ck bridge I recommend to solve these topics in a user friendly way .
Thanks!

[StefanBerger-DFINITY]

Hi @DeLemonCH. Thanks for your feedback.
We are currently improving the UX on the ck conversion flow. This should be improved in one of our next releases. We will also check the displayed fees and update you with our findings.
So long