errors in windows + python 3.7 / 3.9

[arup-yun]

when using windows + python 3.7 , polling a topic gives the below error with messages always equal None

%3|1658289337.388|FAIL|rdkafka#consumer-1| [thrd:GroupCoordinator]: GroupCoordinator: b11-pkc-4j8dq.southeastasia.azure.confluent.cloud:9092: Connect to ipv4#20.198.210.237:9092 failed: Unknown error (after 2232ms in state CONNECT)

when using windows + python 3.9 , polling does not start because i get the below error when loading a consumer into my script

Traceback (most recent call last): File "C:\Users\name\kafka-sample\consumer_test.py", line 5, in <module> from confluent_kafka import Consumer File "C:\ProgramData\Anaconda3\envs\py3.9\lib\site-packages\confluent_kafka\__init__.py", line 40, in <module> from .deserializing_consumer import DeserializingConsumer File "C:\ProgramData\Anaconda3\envs\py3.9\lib\site-packages\confluent_kafka\deserializing_consumer.py", line 19, in <module> from confluent_kafka.cimpl import Consumer as _ConsumerImpl ImportError: DLL load failed while importing cimpl: The specified module could not be found.

The producer is confirmed to work, while i'm using the minimal required code to test. Am I missing something obvious ?