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Disabled Riders Research: Front-line Staff Interviews #1496

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srhhnry opened this issue Jul 6, 2023 · 1 comment
Closed
1 task done

Disabled Riders Research: Front-line Staff Interviews #1496

srhhnry opened this issue Jul 6, 2023 · 1 comment
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design UX/UI research and tasks: Figma
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Eligibility verif...

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srhhnry commented Jul 6, 2023 •
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Focus: Front-line Expertise

  • How do agencies feel they are serving this group?

  • We will want to account for manual enrollment by front-line staff

  • Deliverable: Interviews and analysis of front line staff-level expertise on disability transit benefits
@srhhnry srhhnry added the design UX/UI research and tasks: Figma label Jul 6, 2023
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srhhnry commented Aug 3, 2023 •
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Interviews found here, here and here

Analysis doc here

@srhhnry srhhnry closed this as completed Aug 3, 2023
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