diff --git a/benefits/eligibility/templates/eligibility/unverified.html b/benefits/eligibility/templates/eligibility/unverified.html
index 0704330e57..8de5510ba2 100644
--- a/benefits/eligibility/templates/eligibility/unverified.html
+++ b/benefits/eligibility/templates/eligibility/unverified.html
@@ -14,7 +14,10 @@
 
     <div class="row justify-content-center">
       <div class="col-lg-8 pt-4">
-        <p>{% translate "eligibility.pages.unverified.p[0]" %}</p>
+        <p>
+          {% translate "eligibility.pages.unverified.p[0]s[0]" %}
+          {% blocktranslate with short_name=agency.short_name %}eligibility.pages.unverified.p[0]s[1]{{ short_name }}{% endblocktranslate %}
+        </p>
       </div>
     </div>
 
diff --git a/benefits/locale/en/LC_MESSAGES/django.po b/benefits/locale/en/LC_MESSAGES/django.po
index ef991bf91b..c00caf9ee8 100644
--- a/benefits/locale/en/LC_MESSAGES/django.po
+++ b/benefits/locale/en/LC_MESSAGES/django.po
@@ -561,10 +561,12 @@ msgstr "Eligibility Error"
 msgid "eligibility.pages.unverified.headline"
 msgstr "Your eligibility could not be verified."
 
-msgid "eligibility.pages.unverified.p[0]"
-msgstr ""
-"That’s okay! You may still be eligible for our program. Please reach out to "
-"your local transit provider for assistance."
+msgid "eligibility.pages.unverified.p[0]s[0]"
+msgstr "That’s okay! You may still be eligible for our program."
+
+#, python-format
+msgid "eligibility.pages.unverified.p[0]s[1]%(short_name)s"
+msgstr "Please reach out to %(short_name)s for assistance."
 
 msgctxt "image alt text"
 msgid "core.icons.idcardquestion"
diff --git a/benefits/locale/es/LC_MESSAGES/django.po b/benefits/locale/es/LC_MESSAGES/django.po
index ecfbfe56cb..5cd73da062 100644
--- a/benefits/locale/es/LC_MESSAGES/django.po
+++ b/benefits/locale/es/LC_MESSAGES/django.po
@@ -573,10 +573,12 @@ msgstr "Error de elegibilidad"
 msgid "eligibility.pages.unverified.headline"
 msgstr "No se pudo verificar su elegibilidad."
 
-msgid "eligibility.pages.unverified.p[0]"
-msgstr ""
-"¡Esta bien! Aún puede ser elegible para nuestro programa. Comuníquese con su "
-"proveedor de tránsito local para obtener asistencia."
+msgid "eligibility.pages.unverified.p[0]s[0]"
+msgstr "TODO: ¡Esta bien! Aún puede ser elegible para nuestro programa."
+
+#, python-format
+msgid "eligibility.pages.unverified.p[0]s[1]%(short_name)s"
+msgstr "TODO: Comuníquese con %(short_name)s para obtener asistencia."
 
 msgctxt "image alt text"
 msgid "core.icons.idcardquestion"