Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

App fails to restart after successful update #269

Open
indutny-signal opened this issue Feb 7, 2023 · 0 comments
Open

App fails to restart after successful update #269

indutny-signal opened this issue Feb 7, 2023 · 0 comments

Comments

@indutny-signal
Copy link

We have an internal user who consistently runs into the application not starting after update completes. They have to start it manually, and it appears to be running the updated version after that.

ShipIt logs are kind of non-indicative:

2023-02-03 08:17:19.904 ShipIt[37774:1971920] Detected this as an install request
2023-02-03 08:17:22.916 ShipIt[37774:1971922] Beginning installation
2023-02-03 08:17:25.257 ShipIt[37774:1971922] Moving bundle from file:///Applications/Signal%20Alpha.app/ to file:///var/folders/1x/4x6d28yn5b17k60r4zmyvpj00000gn/T/org.whispersystems.signal-desktop-alpha.ShipIt.1kAFz2dv/Signal%20Alpha.app
2023-02-03 08:17:25.258 ShipIt[37774:1971922] Moving bundles via 'Contents' folder rename
2023-02-03 08:17:25.258 ShipIt[37774:1971922] Moved bundle contents from file:///Applications/Signal%20Alpha.app/Contents/ to file:///var/folders/1x/4x6d28yn5b17k60r4zmyvpj00000gn/T/org.whispersystems.signal-desktop-alpha.ShipIt.1kAFz2dv/Signal%20Alpha.app/Contents
2023-02-03 08:17:25.258 ShipIt[37774:1971922] Moving bundle from file:///var/folders/1x/4x6d28yn5b17k60r4zmyvpj00000gn/T/org.whispersystems.signal-desktop-alpha.ShipIt.7z1bWQEj/Signal%20Alpha.app to file:///Applications/Signal%20Alpha.app/
2023-02-03 08:17:25.258 ShipIt[37774:1971922] Moving bundles via 'Contents' folder rename
2023-02-03 08:17:25.258 ShipIt[37774:1971922] Moved bundle contents from file:///var/folders/1x/4x6d28yn5b17k60r4zmyvpj00000gn/T/org.whispersystems.signal-desktop-alpha.ShipIt.7z1bWQEj/Signal%20Alpha.app/Contents/ to file:///Applications/Signal%20Alpha.app/Contents
2023-02-03 08:17:25.302 ShipIt[37774:1972050] On main thread and launching: file:///Applications/Signal%20Alpha.app/
2023-02-03 08:17:25.302 ShipIt[37774:1972050] Bundle URL is valid
2023-02-03 08:17:25.302 ShipIt[37774:1972050] Attempting to launch app on 11.0 or higher
2023-02-03 08:17:25.302 ShipIt[37774:1972050] Launching new ShipIt at /Applications/Signal Alpha.app/Contents/Frameworks/Squirrel.framework/Resources/ShipIt with instructions to launch file:///Applications/Signal%20Alpha.app/
2023-02-03 08:17:25.303 ShipIt[37774:1971922] Installation completed successfully
2023-02-03 08:17:25.305 ShipIt[37774:1972050] New ShipIt pid: 37787
2023-02-03 08:17:25.409 ShipIt[37787:1972151] Detected this as a launch request
2023-02-03 08:17:25.490 ShipIt[37787:1972151] Successfully launched application at file:///Applications/Signal%20Alpha.app/
2023-02-03 08:17:25.490 ShipIt[37787:1972151] ShipIt quitting
2023-02-03 08:17:25.490 ShipIt[37774:1972050] ShipIt status 0
2023-02-03 08:17:25.490 ShipIt[37774:1972050] New ShipIt exited
2023-02-03 08:17:25.491 ShipIt[37774:1972050] ShipIt quitting

and in fact are identical to logs from users who don't run into any issues.

Is there any additional information that we could collect from the user?

cc @MarshallOfSound

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

1 participant