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After updating Rocket Chat docker image to version 6.11.0, we started getting reports of no sound for desktop notifications. I upgraded the server version to 6.12.1, but the issue persisted. I have found a workaround of changing the 'Notification sound volume' level in preferences, force closing the desktop app and re-opening. Sound will play after those steps but the issue returns the next day.
Steps to reproduce:
After updating to server version 6.11.0, sending direct messages or messages from channel will not play notification sounds
To restore the sound, click user icon and then select Preferences
Scroll to the Sound section and change the Notifications sound volume by a few levels and click Save changes before changing back to the desired value and clicking Save changes again
In the bottom right-hand corner of your screen, click the small arrow and hover over the Rocket Chat icon, right click and choose Quit to close Rocket Chat
Re-open the Rocket Chat application and sound will play for notifications
The issue will eventually return, I can't say for sure if its when Rocket Chat app is closed to the system tray or when the PC sleeps, but has consistently reoccurred the next day
Expected behavior:
Sound to play for all Rocket Chat notifications, per the settings in preferences.
Actual behavior:
Sound does not play unless the steps to reproduce are taken, with the issue eventually returning.
Server Setup Information:
Version of Rocket.Chat Server: 6.12.1
License Type: Community
Number of Users: 200
Operating System: Linux
Deployment Method: Docker
Number of Running Instances: 1
DB Replicaset Oplog: Enabled
NodeJS Version: 14.21.3
MongoDB Version: 5.0.15
Client Setup Information
Desktop App or Browser Version: 4.1.1 (behavior has happened on 4.1.0 and 4.0.1)
Operating System: Windows 11
The text was updated successfully, but these errors were encountered:
Description:
After updating Rocket Chat docker image to version 6.11.0, we started getting reports of no sound for desktop notifications. I upgraded the server version to 6.12.1, but the issue persisted. I have found a workaround of changing the 'Notification sound volume' level in preferences, force closing the desktop app and re-opening. Sound will play after those steps but the issue returns the next day.
Steps to reproduce:
Expected behavior:
Sound to play for all Rocket Chat notifications, per the settings in preferences.
Actual behavior:
Sound does not play unless the steps to reproduce are taken, with the issue eventually returning.
Server Setup Information:
Client Setup Information
The text was updated successfully, but these errors were encountered: