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Install the latest RocketChat app from your App Store
Open this mobile app on latest IOS 17, IOS 18 or Android 12+
Select your instance workspace
Click the “Sign in with Google” button
Log in with your credentials
Expected behavior:
Case 1: we can see the login page and can click on “Sign in with Google” button
Case 2: we are connected and can see recents chats, channels, ...
Actual behavior:
Case 1: the page is not loading: we are stuck on the three-dot loader animation before the login page
Case 2: login fails due to a redirect loop to the login page after choosing your Google account and being redirected to RocketChat via the redirect_uri
Server Setup Information:
Version of Rocket.Chat Server: 6.8.5 (we reproduced on 6.12 and 6.13-rc)
License Type: Community
Number of Users: 100-500
Operating System: Debian 11
Deployment Method: tar
Number of Running Instances: 1
DB Replicaset Oplog: 1
NodeJS Version: v14.21.3
MongoDB Version: 5.0.21
Client Setup Information
Desktop App or Browser Version: latest Safari/Firefox and RocketChat mobile application
Operating System: Android 12+, IOS 17.7+, IOS 18
Relevant logs
We have two errors on firefox mobile console:
Maybe it can help?
The text was updated successfully, but these errors were encountered:
This issue has been marked as stale because there has been no further activity in the last 10 days. If the issue remains stale for the next 4 days (a total of 14 days with no activity), then it will be assumed that the question has been resolved and the issue will be automatically closed.
Description:
Hello!
We searched through existing issues and didn't find anything related to our problem, but sorry if you found this to be a duplicate!
For the past few days, we have no longer been able to connect to our RocketChat instance with these mobile OS versions:
Please note these issues only occur on mobile devices: we have no issues on desktop apps/browsers!
Let us know if you need more information!
Thank you in advance for your help,
Steps to reproduce:
Case 1:
Case 2:
Expected behavior:
Case 1: we can see the login page and can click on “Sign in with Google” button
Case 2: we are connected and can see recents chats, channels, ...
Actual behavior:
Case 1: the page is not loading: we are stuck on the three-dot loader animation before the login page
Case 2: login fails due to a redirect loop to the login page after choosing your Google account and being redirected to RocketChat via the redirect_uri
Server Setup Information:
Client Setup Information
Relevant logs
We have two errors on firefox mobile console:
Maybe it can help?
The text was updated successfully, but these errors were encountered: