RocketChat loading fails on latest IOS/Android version?

[jburel-ca]

Description:

Hello!

We searched through existing issues and didn't find anything related to our problem, but sorry if you found this to be a duplicate!

For the past few days, we have no longer been able to connect to our RocketChat instance with these mobile OS versions:

• IOS 17.7+
  • Safari and Firefox: We can't access the login page: loading fails and stays at three-dot loader animation
  • RocketChat mobile app from store: We can see the login page, but we can't log in because we are redirected to the login page again
• IOS 18
  • Same as IOS 17
• Android 12
  • RocketChat mobile app from store: We can see the login page, but we can't log in because we are redirected to the login page

Please note these issues only occur on mobile devices: we have no issues on desktop apps/browsers!

Let us know if you need more information!

Thank you in advance for your help,

Steps to reproduce:

Case 1:

1. Enable Google OAuth Provider
2. Open Firefox or Safari browser on the latest IOS 17 or IOS 18
3. Access your instance: https://xxx.xx.xx/

Case 2:

1. Enable Google OAuth Provider
2. Install the latest RocketChat app from your App Store
3. Open this mobile app on latest IOS 17, IOS 18 or Android 12+
4. Select your instance workspace
5. Click the “Sign in with Google” button
6. Log in with your credentials

Expected behavior:

Case 1: we can see the login page and can click on “Sign in with Google” button

Case 2: we are connected and can see recents chats, channels, ...

Actual behavior:

Case 1: the page is not loading: we are stuck on the three-dot loader animation before the login page

Case 2: login fails due to a redirect loop to the login page after choosing your Google account and being redirected to RocketChat via the redirect_uri

Server Setup Information:

• Version of Rocket.Chat Server: 6.8.5 (we reproduced on 6.12 and 6.13-rc)
• License Type: Community
• Number of Users: 100-500
• Operating System: Debian 11
• Deployment Method: tar
• Number of Running Instances: 1
• DB Replicaset Oplog: 1
• NodeJS Version: v14.21.3
• MongoDB Version: 5.0.21

Client Setup Information

• Desktop App or Browser Version: latest Safari/Firefox and RocketChat mobile application
• Operating System: Android 12+, IOS 17.7+, IOS 18

Relevant logs

We have two errors on firefox mobile console:

Maybe it can help?

[jburel-ca]

For the case2, it seems related to RocketChat/Rocket.Chat.ReactNative#5891
We'll wait for the new app release!

[github-actions]

This issue has been marked as stale because there has been no further activity in the last 10 days. If the issue remains stale for the next 4 days (a total of 14 days with no activity), then it will be assumed that the question has been resolved and the issue will be automatically closed.