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App crashes to desktop during initial scan #592

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XC3N opened this issue Mar 4, 2024 · 2 comments
Open

App crashes to desktop during initial scan #592

XC3N opened this issue Mar 4, 2024 · 2 comments

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@XC3N
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XC3N commented Mar 4, 2024

BCU always force closes during the initial scan, and this happens at various times. I usually get to see the UI for a split second and then the process is gone.

How can I go about finding logs to learn what is causing it?

Thanks!
@Klocman
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Klocman commented May 10, 2024

Make sure you are using the latest version. Check BCUninstaller.exe directory for the log file and any crash dump zip files. Send them if you find any.

@XC3N
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XC3N commented Oct 28, 2024

hey sorry for taking so long to reply. I have reinstalled windows and installed the latest BCU with the same results. Log file attached, no zip dumps.
BCUninstaller.log

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@Klocman @XC3N